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CareCo Reviews 

74,065
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 12,326 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally knowledgeable, patient, and welcoming during store visits. Visitors truly appreciate the extensive selection of high-quality mobility aids and personal assistance products available. Buyers highlight that staff members take their time to understand individual requirements thoroughly. Shoppers consistently note that the team provides thorough equipment demonstrations and helpful advice without ever feeling rushed or pressured. Consumers are also very pleased with the efficient delivery service, mentioning that ordered items arrive quickly and safely. Overall, people find the entire shopping process remarkably smooth, comfortable, and carefully tailored to their specific personal needs.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently friendly,... See more

Product

Customers had positive experiences with product, highlighting the fantastic selection and good quality of... See more

Service

Customers consistently note positive experiences with service, highlighting friendly and knowledgeable staff... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting an overall efficient and pleasant experience... See more

User experience

People report positive experiences with user_experience, highlighting a welcoming atmosphere and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The selection was vast, we were able to try many different mobility scooters, there was no rush. We were greeted by Serheet when we went in, she was very helpful put us at ease and we didn't feel pus... See more

Rated 5 out of 5 stars

Local location, easy to get to & ample parking. Fantastic choice of mobility aids, great prices. Lots of room in shop to walk around. Staff very friendly, helpful and knowledgeable. Delivery via D... See more

Rated 5 out of 5 stars

Great friendly service. Fantastic selection and range of mobility aids. Huge area for testing the driveable aids. And Mobility Scooter prices that seemed unbelievable starting at £550. I bought the Ai... See more

Rated 5 out of 5 stars

I went into the Nottingham store to have a look at my options for a mobility scooter. Caroline Goode gave advice about which model would be most suitable for my needs. Caroline demonstrated how to dis... See more


Company details

  1. Mobility Equipment Supplier
  2. Bedroom Furniture Store
  3. Hospital Equipment and Supplies Store
  4. Wheelchair Store

About CareCo

Written by the company

We're the UK's leading mobility retailer making every day a better day for our customers.

You'll find only the very best mobility scooters, riser recliners, wheelchairs, walking aids, bathroom mobility aids, daily living aids and plenty more in our range of life-changing equipment and furniture.

Shop online, give us a call, or pop into one of our showrooms across the UK to try things out in person over a cuppa with our mobility experts.

We’re extremely proud to be a Which? Trusted Trader for installation, servicing and repairs – meaning you can rely on us for excellent customer care before, during and after your purchase. And thanks to our Price Match Promise, you never have to choose between the products you need and the best in customer service.

With a 30-day returns policy, we make it easy for you to decide whether your product is right for you or not. And our customer services and product support teams are on hand 7 days a week, so we're always by your side when you need anything.

We're here to make every day better. To reassure you that even when your mobility changes, your life doesn't have to. And to guarantee that the best mobility products are as easy to find as they are to use.

Reasons to shop with CareCo

Written by the company

Price Match Promise
We can't be beaten on price. We'll match any advertised price offered by other UK retailers, inclusive of delivery costs.
Which? Trusted Traders
Leave the heavy lifting and tricky setup to us. Our Home Installation service is recommended by Which? Trusted Traders.
30 day returns
Something not quite right? Our 30 days returns policy means you don't have to hang on to a product if it's not a good match.
Which? Best Buys
Shop mobility scooters, walking aids and riser recliners recommended by the UK's consumer champion as the Best Buys in their category.
Showrooms nationwide
Try before you buy in one of our light, bright and beautiful showrooms. If we're not near you yet, we will be soon!
Shop the biggest brands
From our Which? recommended own-brand mobility aids to those from the best-known brands in the industry, you'll only find quality at CareCo.
BHTA members
We're proud to be a member of the British Healthcare Trades Association (BHTA), the UK's oldest and largest healthcare association.

Trusted by Which?

Endorsed by the UK's consumer champion

Endorsed by the UK's consumer champion
As Which? Trusted Traders and with Which? Best Buys in multiple categories, our products and services come recommended by the UK's consumer champion.

Contact info

Promotion box for CareCo

Our Big Summer Sale is now on!

Huge savings on mobility scooters, walking aids, wheelchairs and more.

4.9

Excellent

TrustScore 5 out of 5

74K reviews

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4.9

All reviews

(74,065)

11,606 reviews in the last 12 months

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Rated 5 out of 5 stars

Andrew CareCo Bristol store was more…

Andrew CareCo Bristol store was more than helpful,I need reassurance the scooter I had chosen would fit in to my car boot he happily demonstrated how to take it out and put it back together, I was able to then complete the in and out of the boot myself

August 9, 2026
Rated 5 out of 5 stars

new Stockton store

Wonderful visit to the new Stockton on Tees store. We went to purchase a rise and recline chair that I had seen online, in the sale. Sehrish came to assist us. She was very friendly. Nothing was too much trouble. She figured out our budget and recommend several chairs to try. We didn't feel rushed at all. I made my choice and then we had a good look at the fold up scooters.

She gave me a catalogue to take home. Then we paid for my chair. I highly recommend this place. It's huge and has plenty of things to try . Might pop in just for a chat with Sehrish because She's lovely.

August 7, 2026
Rated 4 out of 5 stars

Careco sells excellent products for…

Careco sells excellent products for those of us that need that extra assistance. However, having to pay the delivery fee, rather than having a free click and collect service does add to the price, especially difficult when on a tight budget.

August 8, 2026
Rated 5 out of 5 stars

Great advice in Nottingham store

I went into the Nottingham store to have a look at my options for a mobility scooter. Caroline Goode gave advice about which model would be most suitable for my needs. Caroline demonstrated how to dismantle and reassemble mobility scooters I was interested in and advised on weights. Once I decided on the Li-Tech spectrum the purchase process was easy. My scooter arrived the following day. I’m delighted with it up to now.

August 7, 2026
Rated 5 out of 5 stars

I was dealt with by Haydon who came…

I was dealt with by Haydon who came over to us when we were looking at support rails for toilets. He was very helpful and showed us various products. He was pleasant, professional and listened to what our needs were and offered useful advice.

August 8, 2026
Rated 5 out of 5 stars

Sara was lovely and although we…

Sara was lovely and although we initially were looking at a £800 scooter decided in the end to go for a £1,399 one. Was impressed that at no point did Sara ‘guide’ us to a more expensive one. A truly genuine lady.

August 8, 2026
Rated 5 out of 5 stars

David Wall went above and beyond to…

David Wall went above and beyond to track down the last one of a mobility scooter which had been discontinued for me. He had to search up and down the country for it. David was extremely knowledgeable, patient and understanding. He really is a credit to Care Co. Thank you David. Glynis Thomas

August 8, 2026
Rated 4 out of 5 stars

The guy who served us was lovely and…

The guy who served us was lovely and very polite . We got to the till area and another member of staff seemed to take the micky out of our salesman. He said haha only got shower mats . I would of thought all sales no matter how much were welcomed . That was the first time I had been in your store and felt uncomfortable after that .

August 8, 2026

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