We were shown through various models in the Leeds showroom by Lina who was extremely patient with my Dementia suffering husband and wasn’t phased at all by being asked the same question multiple times... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
We're the UK's leading mobility retailer making every day a better day for our customers.
You'll find only the very best mobility scooters, riser recliners, wheelchairs, walking aids, bathroom mobility aids, daily living aids and plenty more in our range of life-changing equipment and furniture.
Shop online, give us a call, or pop into one of our showrooms across the UK to try things out in person over a cuppa with our mobility experts.
We’re extremely proud to be a Which? Trusted Trader for installation, servicing and repairs – meaning you can rely on us for excellent customer care before, during and after your purchase. And thanks to our Price Match Promise, you never have to choose between the products you need and the best in customer service.
With a 30-day returns policy, we make it easy for you to decide whether your product is right for you or not. And our customer services and product support teams are on hand 7 days a week, so we're always by your side when you need anything.
We're here to make every day better. To reassure you that even when your mobility changes, your life doesn't have to. And to guarantee that the best mobility products are as easy to find as they are to use.
Written by the company
Endorsed by the UK's consumer champion

1 Turing Court, CM77 7AT, BRAINTREE, United Kingdom

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My son bought me a walker because recently had a fall. I am really satified with product,
Didn’t have the chair I wanted to try in showroom so I trusted reviews &ordered on line through staff @ warrington showroom. Needn’t have worried whole experience through to an excellent delivery service brilliant. Chair exceeds expectations & I am more than happy with both the quality of it & the value & the whole experience with the company ,would highly recommend.
Local location, easy to get to & ample parking.
Fantastic choice of mobility aids, great prices. Lots of room in shop to walk around.
Staff very friendly, helpful and knowledgeable.
Delivery via DPD to your door within 2 to 4 days.
Easy, trauma free experience- would highly recommend.
From the time I went into the store in Warrington the assistant was polite,helpful and friendly .I am very happy with my new walker Well Done
Very good service and polit when call by phone delivery is good also
Personal attention, no hurrying, very considerate.
Full instruction how to use the electrically powered item. In my case, even tested the fitting into boot of my car! Probably one of my best shopping experiences-thank you. 6/8/26
The Ferndown store was very helpful particularly the South African guy that served us and all the equipment and furniture has been of very good quality. I would recommend going there.
Always have had disabled stuff from careco lovely lady in our llansamlet branch near swansea looked after us on this occasion this time we only needed a surewalk walking stick which we are pleased with however they did not have the proper bag which you see on the internet to carry the stick when not in use bit disappointed with that however staff are ok
The staff member was very friendly and helpful. Everything was sorted with good care.
Great service from Hayden at Croydon store, was patient and fun with my dad and explained very simply how the chair worked and was flexible to work with the budget we had. A painless experience, thank you 🤩
Our shopping party comprised 4 adults who all had points of few regarding the items being purchased. The member of staff was very knowledgeable regarding the technical and application aspects of the products, and did an professional job in handling questions from all angles.
I ordered my dad a walker with a seat and shopping basket and he loves it, it's sturdy and easy to push and helps with his walking ( he's 90). It only took a day to arrive, was well packaged and the price was good. Fantastic company to deal with, would highly recommend.
pleasant sales person
great service
delivery as promised
goods as promised
All went well from my first phone call to the delivery of my scooter
Second time I have used careco.
Both times have been easy .
With great selection
We were served by Maxine in the Eastbourne store located in Hillier garden centre.
Maxine went above & beyond helping us to pick a wheelchair suitable for my husband to use.
She also advised it was just important for the person putting the wheelchair in the boot of the car to check the weight of the wheelchair was ok to lift, which was something we hadn’t even considered beforehand.
Husband tried a wheelchair while there, was happy with what he tried so we ordered it.
Happy with the service & how helpful Maxine was.
Good staff member who ensured we understood the limitations of the product. Gave us plenty of time.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.