Car hire Malaga Airport | CarGest Reviews 

2,274
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 354 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the reliable shuttle service to and from the airport is punctual, smooth, and completely hassle-free from start to finish. Many travellers also deeply appreciate the clean, modern vehicles and the friendly staff who make the entire booking process effortless and straightforward. Some reviewers were not happy with certain interactions, mentioning that specific employees could sometimes be rude or completely unhelpful when addressing problems. A few other consumers also noted technical issues, warning lights on the dashboard, or minor damages on their assigned vehicles upon arrival.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that shuttle buses from the airport run smoothly... See more

Product

Customers had positive experiences with product, expressing great satisfaction with the clean and... See more

Quality

Clients share positive opinions on quality, noting that vehicles are generally spotlessly clean, practically... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that online booking,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very reasonably priced car hire for four days. Had an upgrade to a much better car on arrival for free which was a nice surprise. Transfer from the airport to collect the car was easy to find and we w... See more

Company replied

Rated 5 out of 5 stars

Will always use Cargest when coming to Malaga. Once you’ve filled in all your details when you book online the process is seamless, from the agents greeting you at the airport and directing you to the... See more

Company replied

Rated 5 out of 5 stars

Was sceptical about who I should use seeing dodgy hire car companies in Malaga, however cargest looked to have decent reviews, gave us a Seat Arona which was very nice, was a bit confusing where to ge... See more

Company replied

Rated 5 out of 5 stars

10 day rental delux option so full insurance was included. No hard insurance sell received at the counter for any extras. The Ruturn was painless just checked the car was full. We rented in Malaga... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

Car hire company located in Malaga airport with more than 25 years of experience offering car rental service with very affordable prices and new vehicles. You can book online on our website quickly by comparing the cheapest rates and choosing the best cars. ✓ Large fleet of brand new cars ✓ Direct hire. We are not brokers ✓ Pay your booking on arrival ✓ Unlimited mileage on Premium Pack ✓ No credit card needed for rental ✓ No hard sell on your arrival ✓ 24 hour break-down assistance ✓ Free cancellation ✓ Free shuttle bus to the airport ✓ Best price guaranteed on website ✓ 2 hours courtesy"


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(2,274)

608 reviews in the last 12 months

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Rated 5 out of 5 stars

Have been using them for at least 7 or…

Have been using them for at least 7 or 8 years by far better than the rest of the Car hire firms and that's my experience. Staff very pleasant and efficient with no hard sell about extra insurance or addons. Car's always very modern and clean

November 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service and reasonable prices

Great service and reasonable prices. I have been a customer at Cargest for three years now, and I am completely satisfied. Highly recommended for anyone looking to rent a safe, reliable, and comfortable car at a fair price.

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. We got an upgrade. Car was on perfect condition. Transfer to and from airport quick and on time. Administration also fast and information good. Next time definetely Cargest. Good luck to you..

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

We've been hiring cars from CarGest Malaga Airport for many years, we have always had good service, new and reliable cars and are reasonably priced. You can get cheaper prices elsewhere but the cars and service don't compare.
We always hire via their website and don't have to pay anything until we collect the car. The deposit amount is reasonable and it isn't taken from your account, only held as a pending transaction.
I have no hesitation in recommending CarGest

October 22, 2026
Unprompted review
Rated 4 out of 5 stars

I would have left a five star rating…

I would have left a five star rating apart from the fact that when we arrived at Malaga Airport, it took over an hour to get from the meeting place to the offices of the company. Apart from this once we arrived at the offices, the process was slick and easy and the staff extremely helpful. In fact throughout the hire period and the return of the car they couldn’t have been any better. The vehicle was as described in good condition.

October 19, 2026
Unprompted review
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Rated 5 out of 5 stars

The BMW x1 was a nice car

The BMW x1 was a nice car. Need some inspection because there were some lights in the dashboard like tires light that indicated a soft tire. For the rest the staff were very fast en also the pick up was fast. Next time I’ll gone order by the same company.

October 26, 2026
Unprompted review
Rated 5 out of 5 stars

I went with CarGest after another car…

I went with CarGest after another car hire company said they would cancel my booking if I didn’t arrive by midnight. CarGest is 24hrs so didn’t stress that the booking would be cancelled after my flight was delayed. A good clean car. Courtesy bus provided to pickup point, a short distance from the airport. Drop off was simple and then a courtesy bus back to the airport.

October 31, 2026
Unprompted review
Car hire Malaga Airport | CarGest logo

Reply from Car hire Malaga Airport | CarGest

Thank you for your review, Joel.

We’re glad you were able to collect the car without worrying about the time when your flight was delayed – that’s what our 24-hour service is for. And to read that it was clean and in good condition, and that both the return and the two minibus journeys went smoothly, is exactly what we aim for.

We look forward to seeing you on your next trip to Málaga.

Kind regards,
The CarGest team.

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Rated 4 out of 5 stars

Will use again

Good quality car.
Bit odd picking up 3/4 full and being asked to drop it back at the same level. The suspicious part of my brain wonders if they expect customers to overfill on return to ensure no extra charges. Other than that, everything was excellent.
Would use again.

October 31, 2026
Unprompted review
Car hire Malaga Airport | CarGest logo

Reply from Car hire Malaga Airport | CarGest

Thank you for your review, Niall.

We’re glad the car met your expectations and that, apart from that, everything went well.
Regarding the fuel, let us explain how it works: the policy is simple – the tank must be returned to the same level as when you collected the car, and that level is noted in the contract in eighths of a tank, not in litres. So there’s no need to overfill; just return it to the level it was at when you set off.

We look forward to seeing you again!

Kind regards,
The CarGest Team.

Rated 3 out of 5 stars

Bag did not fit!

Instead of a Fiat 500, we were given a Mini Cooper convertible. That might sound fun, but there was no way to get our suitcase into the car through the trunk or a side door; the only option was to load it through the opening where the folded-down roof should have been. We received no assistance whatsoever, and had to figure out how to open the roof ourselves. The staff kept insisting that the car was the same size as a Fiat 500, and they couldn't have cared less that our suitcase wouldn't fit in the normal way. After some searching, we finally managed to get it in. Another issue was that the fuel tank was only a quarter full, so we had to stop to refuel that same evening. Furthermore, it’s extremely inconvenient to have to return the car with the tank at exactly the same one-quarter level.

October 20, 2026
Unprompted review
Car hire Malaga Airport | CarGest logo

Reply from Car hire Malaga Airport | CarGest

Thank you for your review, Bart.

We hope that, in the end, your journey went well. We’re sorry you spent so long trying to stow your luggage and that there was no one on hand to give you a hand, because that’s not the level of service we aim to provide.
The boot space in a convertible isn’t the same as in a five-door model, and we should have explained that to you when we handed the car over, rather than leaving you to sort it out on your own.
As for the fuel, the policy is the same across the board: the car is handed over and returned with the same fuel level, and that level is noted in the contract in eighths of a tank.
If you email us at booking@cargest.com with your contract number, we can find out who dealt with you and look into it internally.

We hope to be able to serve you better next time.

Kind regards,
The CarGest Team.

Rated 5 out of 5 stars

Very good experience.(260036940)

Very good experience.(260036940)
All happened as expected.
Very good service, nice shuttle.
I recommend.

October 30, 2026
Unprompted review
Car hire Malaga Airport | CarGest logo

Reply from Car hire Malaga Airport | CarGest

Thank you for your review, Kal.

And thank you for providing your contract number, which helps us to identify your hire.
We’re delighted that everything went exactly as you’d hoped and that you enjoyed the minibus journey. Thank you also for recommending us.

We look forward to seeing you on your next trip to Málaga.

Kind regards,
The CarGest team.

Rated 5 out of 5 stars

Perfekt new Car (BMW X1) in January…

Perfekt new Car (BMW X1) in January 2026. Perfekt Service and Staff, Start and return.

January 17, 2026
Unprompted review
Car hire Malaga Airport | CarGest logo

Reply from Car hire Malaga Airport | CarGest

Vielen Dank für deine Bewertung, Anne.

Wir freuen uns, dass der BMW X1 einwandfrei war und dass unser Team sowohl bei der Abholung als auch bei der Rückgabe deine Erwartungen erfüllt hat.

Wir hoffen, dich bald wiederzusehen!

Mit freundlichen Grüßen,
das CarGest-Team.

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Rated 5 out of 5 stars

Cargest has the best cars

Cargest has a great service, friendly people and only top quality cars.

October 22, 2026
Unprompted review
Car hire Malaga Airport | CarGest logo

Reply from Car hire Malaga Airport | CarGest

Thank you for your review, Nancy.

We’re delighted that you’ve highlighted our service, the team’s hospitality and the quality of our cars – these are precisely the areas where we focus our efforts.

We look forward to seeing you on your next trip to Málaga.

Kind regards,
The CarGest team.

Rated 1 out of 5 stars

Unfriendly staff.

It was difficult to find the shuttle at the airport, as there were no signs or directions anywhere inside the airport. Once we had found the shuttle after 45min walking around with our luggage and kids, we were greeted by a particularly aggressive and genuinely unpleasant man.

The child car seat we rented for €60 was broken, and it was impossible to secure it using the ISOFIX system to ensure our son's safety. The man was once again unpleasant when we asked for it to be replaced.
We put it down to him having a “bad” day, but on our return, it was exactly the same story. This time, it was a different man, who literally jumped at us as we were getting into the vehicle.

The vehicle itself was fine but nothing special in terms of comfort.

Overall, I would describe the service with absolutely no willingness to help or provide decent customer service.

I would definitely not recommend this company.

October 23, 2026
Unprompted review
Car hire Malaga Airport | CarGest logo

Reply from Car hire Malaga Airport | CarGest

Thank you for your review, Stephanie.

We hope you and the children are well. We are truly sorry for the way you were treated, because what you describe is not how we wish to treat anyone, let alone a family arriving tired from their journey.
The issue with the seat is what concerns us most. A seat that cannot be secured should never have left our premises, and the fact that you had to insist on having it replaced only makes matters worse.
Regarding the meeting point, airport regulations do not allow us to put up our own signs, so the meeting point is indicated in the confirmation email, on our Google listing and on social media, and you can always call us on 952 17 35 20 if you can’t find it.
We’d like to look into what happened with the staff who assisted you. If you email us at booking@cargest.com with your booking reference, we can identify them and deal with the matter internally.

We hope to show you a different way of working.

Kind regards,
The CarGest Team.

Rated 5 out of 5 stars

Great service

Nice clean cars, great shuttle service from and to AirPort. Nice personnel, friendly. Quick return service.

October 25, 2026
Unprompted review
Car hire Malaga Airport | CarGest logo

Reply from Car hire Malaga Airport | CarGest

Thank you for your review, Ron.

We’re delighted that the car was clean, that both minibus journeys went smoothly, that you were well looked after by our team, and that you received a prompt refund.

We look forward to seeing you on your next trip to Málaga.

Kind regards,
The CarGest team.

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