Opodo Reviews 

I used a popular comparison website to search for the best deals for car hire in Turkey for a weekend trip 13-16 June 2025. A few other companies topped Opodo on price but I went with Opodo as I believed them to be a trusted, well established company. How wrong I was. They used Right Cars to fulfil my order (I've done a review about them too), who essentially scammed me out of 900 Euros. On 21 July 2025 (after allowing ample time for the refund), I approached Opodo for assistance with this, since my contract is with them, but received absolutely none. Initially, it's extremely difficult to contact this company but when you do, expect nothing. I was told that this wasn't their problem, they won't be investigating and that it's down to me to try to get my money back from Right Cars. I pointed out that they should not be using Right Cars who I have subsequently learned from other reviews, perform the same scam on lots of people (credit card doesn't work, conveniently so they say they'll take 900 Euros from a debit card) and they should want to investigate their partner companies who are scamming people out of large sums of money. I believe that Opodo should refund my money and then they should try to recover it from Right Cars. When I said that I wanted to escalate this issue and make a complaint, the "customer service" rep hung up on me!

Do not use these guys. Kept 25% of my booking fee even when my flight was cancelled and I was late. Scandalous that you can get away with this

Booked a vehicle for a week and because I was late for collecting by an hour they cancelled my booking AND want to keep the money for the whole week.

This so outrageous. They plan to keep my money AND RE-HIRE THE SAME vehicle to someone else.

Unfortunately I wasn’t the only person this happened to - people in front of me experienced the same thing.

DO NOT BOOK WITH THESE PEOPLE.

I have never had such an awful experience with a car hire company.

I was automatically enrolled into Opodo Prime when booking a flight in May 2025, with no clear opt-out. I was then charged for a year’s subscription after a “free trial” I didn’t knowingly accept.
I tried to cancel within the cooling-off period, but Opodo refused to refund me and falsely claimed I had used a £45 voucher (I haven’t). Their customer service was slow and ignored UK consumer law.
I’ve now had to escalate this to Citizens Advice, Trading Standards, and my credit card provider under Section 75.
Be very cautious when booking — check for hidden Prime subscriptions.

Booked a car and was 15 mins late so they refused to let us have it and took all of the money for a 7 day car hire and refused to refund any.