Jenny was really friendly. I did not want monthly subscription but somehow wasn’t paying attention and started charging it itself. She organised everything, it was cancelled right away. The report wa... See more
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I was expecting a charge of €2.90 but was invoiced €29. I only used this service once. Without any warning or notification that the trial period had ended, €29 was charged to my bank account. This... See more
Disappointed with the billing. I was expecting a charge of €2.90 but was invoiced €29 — ten times the amount I understood I would pay. That kind of discrepancy is not acceptable and makes me question... See more
Company replied
Used it once to get the info on my new car. Accidentally didn’t see the 7 day trial before being charged the monthly amount. Contacted their customer services via email to cancel as I don’t need the s... See more
Company details
Written by the company
CarJudge is your trusted partner for buying used vehicles. Thanks to our VIN and license plate verification technology, we provide instant and comprehensive history reports. Detect mileage fraud, past accidents, theft status, and hidden defects in just one click. Buy your next car with complete peace of mind with CarJudge.
Contact info
Switzerland
- contact@carjudge.com
- carjudge.com
3.5
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Disgraceful company
Disgraceful company, lured in by a £2.50 fee for a report. A week later they took £25.95 from my account with no warning. I cancelled this straight away and contacted them, they claim the terms are clear on their site and despite me cancelling within a couple of hours offered no refund despite providing no service. Avoid at all costs.
July 5, 2026
Unprompted review
Reply from Carjudge
Hello,
Your refund request has already been approved. We would like to apologize for the confusion and inconvenience. Our team has processed your request and issued a refund for your subscription. However, the terms and conditions regarding renewal are, of course, available on our website at any time.
Best regards,
The Carjudge Team
Emilie was incredibly helpful
Emilie was incredibly helpful. I subscribed to a service inadvertently, and she greatly assisted me in resolving the issue, leading to a refund of my money. Thank you.
July 6, 2026
Unprompted review
I paid a price of £6 for a car report
I paid a price of £6 for a car report, then got charged £25!!!! 2 weeks later, I’ve asked for a refund and still waiting to hear back
July 5, 2026
Unprompted review
Reply from Carjudge
Hello,
Your refund request has already been approved. We would like to apologize for the confusion and inconvenience. Please contact us at contact@carjudge.com and mention this review so we can process the refund to your account; your request will be handled as a priority. However, the terms and conditions regarding renewal are, of course, available on our website at any time.
Best regards,
The Carjudge Team
Lured in with a 2,90€ price for a quick…
Lured in with a 2,90€ price for a quick check, but a surprise 29,95€ booking on the card two weeks later. Apparently there is a subscription in the fine print. This is a questionable practice from my point of view, tricks people into a subscription they never wanted.
July 2, 2026
Unprompted review
Reply from Carjudge
Dear Matheus,
We understand and respect your point of view. Our team has already processed the refund for your subscription. However, the terms and conditions regarding the subscription and its renewal are clearly stated at the time of payment confirmation and can be viewed at any time on our website.
Warm regards,
The Carjudge Team
Hello,
Hello,
I would like to sincerely thank you for your exceptionally quick, kind, and professional assistance. Your response was clear, transparent, and far above my expectations. You explained the service conditions in a straightforward way, processed the cancellation, and arranged the refund without any complications or delays.
I truly appreciate your approach and the efficiency with which you handled everything. Your communication was reassuring and very customer‑friendly. Jenny, thank you for your effort and kindness — you genuinely make a difference.
I will gladly leave a positive review on Trustpilot and highlight the excellent support you provided.
Thank you once again for your outstanding service.
Kind regards, Milan
June 28, 2026
Unprompted review
Estelle was a great help to me when I…
Estelle was a great help to me when I stated I didn’t need a subscription as I only needed to do a one off check on one car. Straight after I emailed to explain this, she cancelled everything for me and offered future help should I require it. Top marks and Thank you Estelle
June 30, 2026
Unprompted review
Excellent resolution and great support from Sonia
I initially had an issue regarding a subscription payment on the platform, but the customer care team handled it perfectly. I am very grateful to Sonia, who was extremely professional and understanding. She took immediate action to approve the full refund of both installments. I highly appreciate her prompt assistance and kind communication in resolving this matter!
June 30, 2026
Unprompted review
Reply from Carjudge
Hello,
We're glad you enjoyed our service. Thank you for your message.
Best regards,
The Carjudge Team
Reply from Carjudge
Hello,
Thank you for your review; we're glad to hear you're satisfied.
See you soon,
The Carjudge Team
Showed everything I needed good price…
Showed everything I needed good price very quick
June 29, 2026
Reply from Carjudge
Hello,
We're glad you had a good experience—thank you.
See you soon,
The Carjudge Team
FIRST CLASS
June 29, 2026
Reply from Carjudge
Hello,
Thank you for your comment. We hope to see you again soon.
Best regards,
The Carjudge Team
It’s a good service at a reasonable…
It’s a good service at a reasonable price, and their customer service is excellent. For car dealers, the price is symbolic and very cheap compared to other websites. However, private individuals should be careful with the automatic monthly subscription after the trial period.
June 28, 2026
Unprompted review
Reply from Carjudge
Hello,
We're glad you're satisfied. Thank you for sharing your experience.
Best regards,
The Carjudge Team
little to no information on raport
little to no information on raport, charge me aditonal 130pln for subscription when i wanted to buy one raport for 13pln, scammy subscription system
June 24, 2026
Unprompted review
Reply from Carjudge
Dear REGA,
We are sorry to hear about your experience. Our reports are generated from official databases, so the information available depends on the data recorded for the vehicle. Regarding the subscription, the trial period and automatic renewal terms are presented during checkout. Please contact us at contact@carjudge.com so we can review your case and work with you to find a satisfactory solution.
Kind regards,
The CarJudge Team
Reply from Carjudge
Hello,
Thank you for your positive message; we really appreciate your feedback.
Best regards,
The Carjudge Team
top and cheap
June 26, 2026
Reply from Carjudge
Hello,
Thank you for your comment; it encourages us to continue in this direction.
Best regards,
The Carjudge Team
Refund 5to 10 days
Refund 5to 10 days, 14 days later still no refund and no response to email.
It's my birthday today and I gift the 25-95 to you, keep it with my curse that with this kind of service may your down fall be quick and may you learn the right way to do business.
May God have pity on you as I do not.
June 24, 2026
Unprompted review
Reply from Carjudge
Dear Gill,
We are sorry to read about your frustration. We have already contacted you to clarify the situation and ensure that the appropriate solution is put in place. Please check your inbox, including your spam folder, and feel free to reply directly to our message. We remain committed to resolving this matter for you as quickly as possible.
Kind regards,
The Carjudge Team
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