CarLab.dk Reviews 

Sadly the order took +2 months to get delivered properly. First a damaged delivery without any liquid in the bottles. After that a very long waiting game to get delivery to succeed. Every week I sent an email to understand the status. Finally the package was delivered though but without any compensation or gesture of good will. The two only good things with this order was that the product is great and that customer support was very nice to talk to. Sadly... with over 60 days of waiting, without any compensation, there is no other way to rate this then worst possible.

Unfortunately, my experience with this company was very disappointing. The product I received did not match the photos or specifications shown on the website at all, whether in terms of quality, measurements, or overall appearance. After contacting customer service, I provided clear photos proving that the item was significantly different from what was advertised, including incorrect sizing and measurements.

Instead of handling the issue professionally and taking responsibility for the mistake, the company insisted that I cover the international return shipping costs myself, while stating that any refund would only be considered after the product was returned and received by them. This approach is unfair, especially when the product itself is not as described.

What disappointed me the most was the lack of professionalism and the unwillingness to provide a fair solution or prioritize customer satisfaction. Based on my personal experience, I strongly advise future buyers to be cautious before ordering from this company and to carefully review customer feedback beforehand.

Good products

bought speaker upgrades for the car, much better than the standard ones!

Product was as described and works perfectly.

Was worried about delivery being long as came from the Netherlands but only took 3 working days

I received a plastic mat instead. I must express my disappointment with this experience and feel compelled to share my feedback.

Firstly, when I made the purchase, I specifically chose the Gummi car mat option because I believed it would provide the durability and quality I needed for my vehicle. However, upon receiving the package, I was surprised to find a plastic mat instead. This was not only unexpected but also not in line with the product description and my initial expectations.

Secondly, the plastic mat I received does not meet my requirements for a car mat. It lacks the resilience and grip that a Gummi mat would provide, making it unsuitable for my vehicle's needs. I rely on my car mats to protect the interior and ensure safety while driving, and this plastic mat falls short in both aspects.

I understand that errors can occur in the fulfillment process, but receiving the wrong product is a frustrating and inconvenient experience for a customer. It has inconvenienced me, and I now need to go through the hassle of returning the incorrect item and waiting for the correct Gummi car mat to arrive.

I urge your team to take this issue seriously and to review your quality control and order fulfillment processes to prevent such mistakes from happening in the future. Additionally, I kindly request that you expedite the process of sending me the correct Gummi car mat and arrange for the return of the plastic mat as soon as possible.

Customer satisfaction is crucial for any business, and I hope that this feedback will help you improve your services and avoid disappointing customers in the future.

Sincerely,
MAHMUD

Fast Delivery! Excellent service and Great Communication

Once I found the YT video showing how to insert the clips I was set. Shades look great!

Sent in 1 day and I have got it 2 days after. So it was fast. GLS informed meg about delivery. The products are in good quality, fit well on tires.

Very quick delivery and the product was as described on the website! Happy with my purchase!

Good experience. Quick delivery

Very dissapointed. I made an order 2 weeks ago, they needed 4 days to deliver but nothing has happend. I have emailed them and askes about my order a couple of times but no reply.

This webshop seems like scam, avoid.