Carpet King Exmouth Reviews 45

TrustScore 3.5 out of 5

3.6

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Rated 2 out of 5 stars

Unfortunately we had a really bad experience with Carpet King who were laying vinyl throughout our downstairs. We went with them because of their reputation, but had nothing but poor service. We were... See more

Rated 3 out of 5 stars

Visited the store, staff friendly and helpful, booked someone to measure up for us. Measurer appeared and assured us a quote would be with us soon. A week later I had to chase the quote which then a... See more

Company replied

Rated 5 out of 5 stars

Carpet King have fitted carpets & flooring for us in two properties over the last few years. Customer service is excellent, the range & quality of floorings they stock are great and sold at competiti... See more

Rated 5 out of 5 stars

We had the Kardean flooring through the whole of our flat. It looks amazing. We have had such a good experience with Carpet King from when Steve first came to measure up to the team who prepared the f... See more

Company details

  1. Flooring Store

Written by the company

At Carpet King you can be guaranteed the finest quality work at the lowest prices and you won't be stuck for choice with our huge selection. We have over 1000 samples of carpet, vinyl, wood, laminates and LVTs in store to choose from and take home to look at in your own lights. We understand that choosing the perfect flooring can be tough, but with our extensive range of products and helpful team, we can help.


Contact info

3.6

Average

TrustScore 3.5 out of 5

45 reviews

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Rated 4 out of 5 stars

Professional fitters

Had the front room, hall way and stairs done first. The stairs had striped carpet which was fitted evenly and in line. Looked spectacular. The hallway had plain grey. The front room had a more expensive, more luxurious grey carpet fitted. The front room carpet started to get stiff and bobbly in the doorway very quickly ( 2weeks) I called them back twice and they agreed that it wasn’t right. I wanted the carpet replaced but they have not come back to rectify this problem. The carpet now feels awful. I paid a lot of money for this particular room to be carpeted. I also had my son’s bedroom carpet replaced which was done in a really professional way. They bought lots of samples for him to choose from and were really patient and understanding towards him.
I just wish they would rectify my front room carpet.

July 7, 2022
Unprompted review
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Rated 5 out of 5 stars

Great service

I needed my entire house done, but in stages. Carpet King offered a great service. I had to change the date a few times due to the nature of organising it around painting & decorating and budget constraints. They were flexible, reliable and professional. Our house now looks amazing, at a reasonable cost! Thank you.

July 7, 2022
Unprompted review
Rated 5 out of 5 stars

Carpet King are brilliant

Carpet King are brilliant. We have used them twice for large and small projects with both Carpet and Vinyl floor coverings. The free estimates were quick and accurate, and the team doing the installations were friendly, professional and efficient. Thoroughly recommended.

July 7, 2022
Unprompted review
Rated 5 out of 5 stars

Great job on our stairs

We were so impressed with the job the fitters did on our stairs and landing. They did such a great job matching the stripey pattern with the walls and surrounds - so skillful.

July 6, 2022
Unprompted review
Rated 5 out of 5 stars

Carpet King have been to fit carpets…

Carpet King have been to fit carpets three times for me.
One time was fitting a striped carpet to my stairs on three floors.They made the run of the stripe look perfect with bends and landings all looking great.
The guys worked very hard,moving furniture around their fitting ,which they did quickly and the carpets looked lovely when all done.
Very happy with their service and will always recommend.Thank you.

July 6, 2022
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Rated 5 out of 5 stars

I have dealt with Carpet King for many…

I have dealt with Carpet King for many years and have nothing but expert and professional advice both from the shop staff and the fitters. The prices are very competitive, and in some cases a lot cheaper. I would recommend them to anyone. I will certainly be using them again when needed.

July 6, 2022
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Rated 5 out of 5 stars

This was the first time of using Carpet…

This was the first time of using Carpet King and we were very happy with the service. Arrived as planned and carried out a first class job having provided great advice. Would thoroughly recommend them.

July 6, 2022
Unprompted review
Rated 5 out of 5 stars

Had our kitchen diner vinyl laid by…

Had our kitchen diner vinyl laid by this company and was very impressed by the range of stock and professionalism of staff used by them- floor prep and laying alike.Most helpful and ,when there was a hitch ,they kept us well informed at every stage.Would definitely use them again.

July 6, 2022
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Had nearly all my carpets from you absolutely delighted with them all.A very varied choice of quality and price customer service excellent would certainly recommend to everyone

July 6, 2022
Unprompted review
Rated 5 out of 5 stars

5 stars

Carpet king were great. From choosing the right product all the way to the installation.... No dramas. Everything ran smooth as silk.

July 6, 2022
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Rated 3 out of 5 stars

Mixed experience

Visited the store, staff friendly and helpful, booked someone to measure up for us. Measurer appeared and assured us a quote would be with us soon.
A week later I had to chase the quote which then arrived with no breakdown of costs and felt like a figure plucked out of the air and much higher than we expected (had similar carpets fitted elsewhere recently so able to compare price)

July 6, 2022
Unprompted review
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Reply from Carpet King Exmouth

Good morning and I am sorry that you weren't happy with your experience. If you were to request a breakdown, we would have been more than happy to do this for you.

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Rated 5 out of 5 stars

Great company

Have used Carpet King for all flooring requirements since moving just over 6 years ago and will continue to do so as they provide an excellent service.

July 6, 2022
Unprompted review

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