Overall a good service. I was initially a bit sceptical (worried about online scams) but they were professional and the process went really smoothly. Once price agreed and car inspected the funds wer... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I recently had to go through a warranty claim with Cars24 and honestly couldn’t fault the support I received from Emma and the Aftercare team. From the moment I raised the issue, Emma was profe... See more
Company replied
Sold our Tiguan to Cars24 after advertising on Carsales. Process was quick and smooth. Because the car was relatively new, a video and specific photos was sufficient for them to accept the condition a... See more
Nitin at Cars24 made the whole experience smooth and effortless, highly recommend these guys if you need to sell you car for the price you’ll be happy with.
Company replied
Company details
Written by the company
We're Cars24 Australia and we believe buying or selling a used car should never be stressful. That's why we've built an online platform where you can browse quality-checked cars or sell your vehicle for a fair price, and handle everything- finance, warranty, history report, PPSR and trade-in from the comfort of home. Your car arrives at your doorstep, and if it's not right, you can return it*. With teams in Melbourne, Sydney and Brisbane, and the backing of a global unicorn with over a decade of experience, we're here to make every car experience a happy one.
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4.3
Excellent
676 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Straight forward process
Straight forward process. Nice and quick to help me sell my car
May 13, 2026
Unprompted review
Reply from Cars24 Australia
Thank you for your feedback! We’re glad to hear that you found the process straightforward and quick. It’s great to know we could help make selling your car easy and hassle-free. We truly appreciate your support!
-Cars24 Team
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Beware of the sales techniques these…
Beware of the sales techniques these scammers use to buy your car.
They commit to one offer but back out once you have agreed to the offer price.
They seem to lack the Australian way of doing business with integrity and honesty.
I have asked for an escalation of the complaint to have no further explanation or comment from Carsales 24.
May 13, 2026
Unprompted review
Great experience selling with CARS24
Great experience selling with CARS24! Shrishti and Om were extremely helpful and professional. Communication was quick and clear from start to finish. Highly recommended!
May 12, 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Nehul, for your wonderful feedback! We’re delighted to hear that you had a great experience selling your car with us. It’s fantastic to know that Shrishti and Om were helpful, professional, and kept communication clear and prompt throughout the process. We truly appreciate your recommendation and support!
-Cars24 Team
Had a great experience selling my Mazda…
Had a great experience selling my Mazda through Cars24. The whole process was smooth, straightforward, and hassle-free from start to finish. Everything was handled professionally and efficiently by Bhuvnesh. It saved me the stress of dealing with multiple buyers and negotiations myself. Highly recommend Cars24 to anyone looking for a quick and convenient way to sell their car.
May 9, 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Sunil, for your wonderful feedback! We’re delighted to hear that you had a smooth and hassle-free experience selling your Mazda with us. It’s great to know that Bhuvnesh handled everything professionally and efficiently, making the process convenient and stress-free for you. We truly appreciate your recommendation and support!
-Cars24 Team
Absolute Time Wasters
Except for their initial contact with me offering a price for my car which I had advertised on Carsales the whole process was a waste of my time.Cars24 initially contacted me regarding the purchase of my car , which I had not offered directly. From the outset, the process was inconvenient. The first scheduled video inspection did not go ahead as planned, as no one attended at the agreed time. Although the inspection was later rescheduled and completed, the experience did not improve.
Following the inspection, I received no communication. I had to follow up myself to determine whether there was any interest in my vehicle. At that point, I was asked to upload additional photos of the service book, despite the fact that the representative conducting the video inspection had already reviewed and discussed these documents with me.
While I was open to selling my car, whether through Cars24 or another buyer, I expected a basic level of communication and professionalism. Even a simple acknowledgment or a “thanks, but no thanks” would have been appreciated.
After emailing them with my complaint I amazingly had a text message from them saying that I hadn't responded to their offer! I had no such offer!
The whole process was an absolute waste of my time.
May 6, 2026
Unprompted review
Reply from Cars24 Australia
Hi Leanne,
An offer was shared following the inspection process as part of the assessment of your vehicle. During the process, additional vehicle details and supporting documents were requested as part of the standard verification checks prior to progressing further.
As vehicle assessments involve multiple review stages, communication and next steps may vary depending on the information being validated at the time.
– Cars24 Team
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Good communication and explanation the…
Good communication and explanation the process selling car.
May 5, 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Marceli, for your feedback! We’re glad to hear that you were happy with the communication and the explanation of the car-selling process. Making the experience clear and easy for our customers is very important to us. We truly appreciate your support!
-Cars24 Team
CARS24 makes selling cars easy
CARS24 is easy to deal with. I just sold my car through the company. A simple process. Very customer-serviced focus company. I recommend them and I would definitely use them again.
May 5, 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Michael, for your wonderful feedback! We’re delighted to hear that you found the process simple and easy to navigate. Providing a customer-focused and hassle-free experience is something we truly strive for. We appreciate your recommendation and look forward to assisting you again in the future!
-Cars24 Team
Mazda Sale
Cars24 closed on the sale in good time. They are a licensed car dealer so while the price is lower than retail they have a reasonably efficient process that largely eliminates the hassle. Note their dealer license no. does not require the first zero for lodging the notice of disposal in NSW. Yes would use them again.
April 30, 2026
Unprompted review
Reply from Cars24 Australia
Thank you, David, for your detailed feedback! We’re glad to hear that you found the process efficient and hassle-free. It’s great to know that the sale was completed smoothly and that you appreciated the convenience of dealing with a licensed car dealer. We truly appreciate your recommendation and look forward to assisting you again in the future!
-Cars24 Team
The selling of my car.
The selling of my car went very smoothly and quickly. The price offered was reasonable and was the best price compared with others and was paid in time without any delay.
The virtual inspection was done easily with prateek, who was very patient and proffessional.
May 4, 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Molly, for your wonderful feedback! We’re glad to hear that the process of selling your car was smooth, quick, and offered you a competitive price. It’s great to know that the payment was timely and that Prateek made the virtual inspection easy with his patient and professional support. We truly appreciate your trust and support!
-Cars24 Team
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Absolutely fantastic people to work…
Absolutely fantastic people to work with, followed up on any questions or concerns I had, highly recommend them
April 24, 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Bob, for your kind feedback! We’re delighted to hear that you had such a positive experience with our team. It’s great to know that your questions and concerns were addressed promptly and professionally. We truly appreciate your recommendation and support!
-Cars24 Team
Quick and easy
May 4, 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Cas, for your feedback! We’re glad to hear that you found the process quick and easy. We truly appreciate your support!
-Cars24 Team
Change of final offer
Received 2 text offers, higher offer was what initiated conversation for me. 5 days after doing virtual inspection I was made a final offer, congratulating me, only asking for documents and then they would send Docusign contract. I sent through documents that day but then another 2 days of no contact and me calling and texting multiple times a day then received a call back saying that they decided to change their mind and offer a lot less than the agreed final amount. Wasted a lot of time on this, I do not recommend.
May 2, 2026
Unprompted review
Reply from Cars24 Australia
Hi Jade,
The initial offer discussions were based on the information available during the early assessment stage. During the verification process, additional concerns relating to the vehicle were identified, which impacted the final valuation and ability to proceed further at the originally discussed figure.
As these findings changed the assessment outcome, the purchase was ultimately not progressed further.
– Cars24 Team
The process using Cars24 was extremely…
The process using Cars24 was extremely easy and Vansh was great in taking us through the process to a sale. The money being deposited in my account the day before pick up gave confidence in the process. Would recommend sellers look at this to do an easy sale.
April 28, 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Sean, for your wonderful feedback! We’re glad to hear that you found the process extremely easy and that Vansh guided you smoothly through every step of the sale. It’s great to know that the timely payment gave you added confidence in the process. We truly appreciate your recommendation and support!
-Cars24 Team
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Selling experience with CARS24
I was approached by Shristi from CARS 24. It was a really great coordination and support throughout the process assistance by Shristi. Overall well done CARS 24.
April 30, 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Chetan, for your kind feedback! We’re glad to hear that you had a great experience with the coordination and support provided throughout the process. It’s wonderful to know that Shristi was able to assist you effectively and make the experience smooth for you. We truly appreciate your support!
-Cars24 Team
Sold a car
Bhuvnesh, Garima, Ronn and rest of the team are respectful, responsive and was fair in pricing. Thank you! 👍
April 30, 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Dan, for your kind feedback! We’re glad to hear that Bhuvnesh, Garima, Ronn, and the team provided respectful, responsive service and fair pricing throughout the process. We truly appreciate your support and are happy we could make your experience a positive one!
-Cars24 Team
Indu and the team were really good
Indu and the team were really good
April 24, 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Dilip, for your feedback! We’re glad to hear that Indu and the team provided you with a great experience. We truly appreciate your support!
-Cars24 Team
Reply from Cars24 Australia
Thank you, Jin, for your feedback! We’re glad to hear that you found the process easy and appreciated the fast responses from our team. We truly appreciate your support!
-Cars24 Team
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A very good experience selling my car…
A very good experience selling my car through Cars24, thanks to Bhuvnesh. He was professional, responsive, and extremely helpful. He clearly explained each step of the process and made sure everything was handled smoothly and transparently. The entire journey was hassle-free and well coordinated. I never felt stressed at any point, as Bhuvnesh was readily available to answer my questions and provide updates in a timely manner. Overall, it was a seamless and efficient experience, and I would highly recommend Cars24 to anyone looking to sell their car easily.
April 29, 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Robert, for your wonderful feedback! We’re delighted to hear that you had such a smooth and hassle-free experience selling your car with us. It’s great to know that Bhuvnesh’s professionalism, responsiveness, and clear communication helped make the entire process seamless and stress-free for you.
We truly appreciate your recommendation and are glad we could provide a transparent and well-coordinated experience from start to finish. Thank you for choosing Cars24!
-Cars24 Team
The team ( Nitin & Mehak) were great to…
The team ( Nitin & Mehak) were great to deal with. The process was clear and easy. Payment was prompt and a better deal than car dealerships. Will use again
April 28, 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Tony, for your wonderful feedback! We’re glad to hear that Nitin and Mehak were great to deal with and that you found the process clear and easy. It’s fantastic to know that the payment was prompt and that you received a better deal compared to dealerships. We truly appreciate your support and look forward to assisting you again in the future!
-Cars24 Team
Quick and concise process
April 28, 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Qiao Nan, for your feedback! We’re glad to hear that you found the process quick and concise. We truly appreciate your support!
-Cars24 Team
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