Cars24 Australia Reviews 

678
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently report enjoying a smooth, hassle-free journey, with staff being very professional, clear, and helpful throughout the entire sales process. Reviewers are pleased with the swiftness of transactions, noting that funds were transferred quickly after the price was agreed upon. However, some people mentioned encountering difficulties regarding pricing negotiations, where initial quotes were lowered or revised, and some sellers felt pressured. Additionally, a few consumers noted inconsistencies in communication, such as receiving different accounts from different staff members or delays in process coordination.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, helpfulness, and clear... See more

Service

Clients share positive opinions on service, highlighting professional and efficient assistance from staff... See more

User experience

People report positive experiences with user_experience, highlighting a smooth, fast, and stress-free process... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly. Many customers report... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall a good service. I was initially a bit sceptical (worried about online scams) but they were professional and the process went really smoothly. Once price agreed and car inspected the funds wer... See more

Company replied

Rated 5 out of 5 stars

I recently had to go through a warranty claim with Cars24 and honestly couldn’t fault the support I received from Emma and the Aftercare team. From the moment I raised the issue, Emma was profe... See more

Company replied

Rated 5 out of 5 stars

Sold our Tiguan to Cars24 after advertising on Carsales. Process was quick and smooth. Because the car was relatively new, a video and specific photos was sufficient for them to accept the condition a... See more

Rated 5 out of 5 stars

Nitin at Cars24 made the whole experience smooth and effortless, highly recommend these guys if you need to sell you car for the price you’ll be happy with.

Company replied


Company details

  1. Used Car Dealer
  2. Auto Broker
  3. Car Dealer
  4. Car Detailing Service
  5. Car Inspection Station
  6. Car Service

Written by the company

We're Cars24 Australia and we believe buying or selling a used car should never be stressful. That's why we've built an online platform where you can browse quality-checked cars or sell your vehicle for a fair price, and handle everything- finance, warranty, history report, PPSR and trade-in from the comfort of home. Your car arrives at your doorstep, and if it's not right, you can return it*. With teams in Melbourne, Sydney and Brisbane, and the backing of a global unicorn with over a decade of experience, we're here to make every car experience a happy one.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

678 reviews

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No history of asking for reviews

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4.3

All reviews

(678)

225 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team ( Nitin & Mehak) were great to…

The team ( Nitin & Mehak) were great to deal with. The process was clear and easy. Payment was prompt and a better deal than car dealerships. Will use again

April 28, 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Tony, for your wonderful feedback! We’re glad to hear that Nitin and Mehak were great to deal with and that you found the process clear and easy. It’s fantastic to know that the payment was prompt and that you received a better deal compared to dealerships. We truly appreciate your support and look forward to assisting you again in the future!

-Cars24 Team

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Rated 5 out of 5 stars

Quick and concise process

April 28, 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Qiao Nan, for your feedback! We’re glad to hear that you found the process quick and concise. We truly appreciate your support!

-Cars24 Team

Rated 5 out of 5 stars

Great way to sell your car

Great way to sell your car, all details are taken care of by the team, they keep you updated and it's quite a fast process.

April 24, 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Jodie, for your kind feedback! We’re glad to hear that you found the process fast and well-managed. It’s great to know that our team kept you updated and took care of all the details along the way. We truly appreciate your support!

-Cars24 Team

Rated 5 out of 5 stars

Nitin was amazing

Nitin was amazing, guiding me through the car sale process with ease.

April 23, 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Thomas, for your kind feedback! We’re glad to hear that Nitin made your car-selling experience smooth and easy. It’s great to know his guidance helped you through the process with confidence. We truly appreciate your support!

-Cars24 Team

Rated 5 out of 5 stars

Nitin was extremely helpful to sell my…

Nitin was extremely helpful to sell my car.It was a very smooth process ,good communication and a easy process, would highly recommend Nitin and Cars24 for buying or selling excellent service

April 22, 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Salman, for your wonderful feedback! We’re glad to hear that you had a smooth and easy experience selling your car with us. It’s great to know that Nitin’s helpfulness and clear communication made the process seamless for you. We truly appreciate your recommendation and support!

-Cars24 Team

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Rated 5 out of 5 stars

A great company to deal with

A great company to deal with, very professional and quick. Bhuvnesh was a pleasure to work with. Would recommend to anyone.

April 22, 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Vladimir, for your kind feedback! We’re glad to hear that you had a professional and quick experience with us. It’s great to know that Bhuvnesh was a pleasure to work with and made the process smooth for you. We truly appreciate your recommendation and support!

-Cars24 Team

Rated 5 out of 5 stars

Superb and fabulous experience

Superb and fabulous experience. Nitin was very friendly and helpful. It was my first car selling experience and zero hassle. Highly recommended. I have another car to sell and I will surely come back to them.

April 23, 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Jainendra, for your wonderful feedback! We’re delighted to hear that your first car-selling experience was smooth and completely hassle-free. It’s great to know that Nitin’s friendly and helpful approach made the process even better for you. We truly appreciate your recommendation and look forward to assisting you again with your next car!

-Cars24 Team

Rated 5 out of 5 stars

Smooth experience

Smooth, fast and seamless experience from Shristi, Himani and Team. Happy to recommend Cars24 to anyone who would like to sell.

April 9, 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Raghu, for your kind feedback! We’re glad to hear that you had a smooth, fast, and seamless experience. It’s great to know that Shristi, Himani, and the team made the process easy for you. We truly appreciate your recommendation and support!

-Cars24 Team

Rated 4 out of 5 stars

Was good and easy experience of selling…

Was good and easy experience of selling my car. Anshu was really nice and made the process very simple.

April 10, 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you for sharing your experience! We’re glad to hear that the process of selling your car was smooth and hassle-free. It’s great to know that Anshu could assist you and make everything simple and comfortable. We truly appreciate your support!

-Cars24 Team

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Rated 5 out of 5 stars

It's important to trust this process as…

It's important to trust this process as it is not the traditional way of selling. Nitin and team communicated throughout the process which does establish that needed trust.

April 17, 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Charles, for your thoughtful feedback! We understand that our process can feel different from traditional methods, and we’re glad to hear that consistent communication from Nitin and the team helped build that trust. Your confidence in us means a lot, and we truly appreciate your support!

-Cars24 Team

Rated 5 out of 5 stars

Thank you, Cars24!

I recently sold my car to Cars24 and had a positive experience. Communication throughout the process was clear and professional, and the transaction itself went smoothly.
I’d also like to acknowledge Himanshu for his assistance—he was helpful and made the process easy to navigate. Overall, a convenient and hassle-free way to sell my car. Thank you, Cars24!

March 20, 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Andrew, for your wonderful feedback! We’re delighted to hear that you had a smooth and positive experience selling your car with us. It’s great to know that our communication was clear and professional throughout the process, and that Himanshu could assist you in making everything easy to navigate. We truly appreciate your trust and are glad we could provide a convenient and hassle-free experience!

-Cars24 Team

Rated 5 out of 5 stars

timely process

timely process, professional, good value for your car

April 8, 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Muhammad, for your feedback! We’re glad to hear that you found our process timely and professional, and that you were happy with the value offered for your car. We truly appreciate your support!

-Cars24 Team

Rated 5 out of 5 stars

Great experience selling my car through cars24

Great experience selling my car through Cars24. Nitin was respectful, professional, and stayed in touch throughout the process until the deal was finalised. He helped every step of the way and made everything smooth. Highly recommend Nitin and Cars24.

April 14, 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Rajesh, for your wonderful feedback! We’re thrilled to hear that you had a great experience selling your car with us. It’s fantastic to know that Nitin’s professionalism and consistent support made the entire process smooth and hassle-free for you. We truly appreciate your recommendation and look forward to assisting you again in the future!
-Cars24 Team

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Rated 5 out of 5 stars

Great service

Nitin provided great service, easy to contact. Kept me up to date with the process

April 10, 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Louise, for your kind feedback! We’re glad to hear that you had a great experience and found the process easy and convenient. It’s wonderful to know that Nitin kept you informed and was always accessible throughout. We truly appreciate your support!
-Cars24 Team

Rated 5 out of 5 stars

Helpful assistance and process

Helpful assistance and process. The staff were accomodating and pleasant to deal with.

April 13, 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Catherine, for your kind feedback! We’re glad to hear that you found the process helpful and had a pleasant experience with our team. Providing supportive and accommodating service is something we truly value. We appreciate your support!

-Cars24 Team

Rated 5 out of 5 stars

Smooth experience

I was sceptical at first but I had a really great and smooth experience from start to finish with Cars24. I dealt directly with Vansh and sold my car with money in my pocket all in a couple of days.

April 13, 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Sam, for sharing your experience! We understand that trying a new way of selling can feel uncertain at first, so it’s great to hear that everything turned out to be smooth and efficient for you. We’re glad Vansh could assist you throughout the process and help make it quick and hassle-free. We truly appreciate your trust and support!

-Cars24 Team

Rated 5 out of 5 stars

I decided to sell my car

I recently decided to sell my near-new Audi Q3 to Cars24 Sydney to avoid the hassle of a private sale. While we definitely had to negotiate a bit to land on a number that worked, we ultimately reached a very fair market price. Once the final deal was agreed upon, Bhunesh helped streamline the rest of the transaction perfectly. The turnaround time from the physical inspection to receiving the actual payment was fast and handled very efficiently. Overall, it’s a solid, straightforward option if you want to sell your vehicle without the usual runaround in the private market.

April 10, 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Bertrand, for your detailed feedback! We’re glad to hear that you found the process to be a convenient alternative to a private sale and that you were able to arrive at a fair market price through negotiation. It’s great to know that Bhunesh could assist in streamlining the transaction and that the turnaround time met your expectations. We truly appreciate your trust and are happy we could provide a smooth and efficient experience!

-Cars24 Team

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Rated 5 out of 5 stars

Friendly and professional

Anshu and Om were very friendly and helpful with prompt communication and fair pricing. Made selling very easy.

April 13, 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you for your kind feedback! We’re glad to hear that you had a friendly and professional experience with us. It’s great to know that Anshu and Om were helpful, responsive, and made the process of selling your car easy and smooth. We truly appreciate your support!

-Cars24 Team

Rated 5 out of 5 stars

good experience

easy process

April 13, 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Maas, for your feedback! We’re glad to hear that you had a good experience and found the process easy. We truly appreciate your support!

-Cars24 Team

Rated 5 out of 5 stars

Jay was great to deal with

Jay was great to deal with! Process was fast and smooth

March 28, 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Dante, for your feedback! We’re glad to hear that you had a fast and smooth experience. It’s great to know that Jay was helpful and easy to deal with throughout the process. We truly appreciate your support!

-Cars24 Team

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