We traveled from Banbury to Northampton to reach Carsa for our car. The reception staff was friendly, offered us water and candies, was ready to answer questions and quick to admit when the questions... See more
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Really thorough information given, not rushed at all Jake spent a lot of time listening to our thoughts and finding cars we would potentially like No pressure to buy, really friendly. Great expe... See more
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From the minute I walked through the door everyone was so friendly, welcoming and accommodating and patient with me. I couldn't believe how quick and easy the process was from the start to driving my... See more
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Great service with knowledgeable sales men: Dannish dealt with my purchase from start to finish and was extremely helpful & professional throughout the entire process. Scott, the manager of Carsa Dur... See more
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Company details
Written by the company
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Written by the company
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contact info
258 Bridge Road, SO31 7FL, Southampton, United Kingdom
- 02046425441
- social@carsa.co.uk
- carsa.co.uk
Summer price drops
4.3
Excellent
14K reviews
Asks customers to review
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Ariz was great
August 24, 2026
Reply from Carsa
Dear Jince,
Thank you for your fantastic 5-star review! We’re delighted to hear that Ariz was great and made your experience with Carsa a positive one.
Thank you for choosing Carsa and for taking the time to share your feedback. We’ll be sure to pass your kind words on to Ariz.
Best Regards,
The Carsa Team
Easy peasy
Searching on AutoTrader pointed me towards a listing on Carsa. The vehicle was in Birmingham at the time but they quickly had it transferred for free to their Bolton branch for my test drives. Without prompting, their sales rep Ilyas pointed out a cosmetic defect to the car. He talked me through all the add-on services Carsa could provide. I felt he explained everything adequately and he didn't put me under any pressure. Everything from start to finish was smooth and professional.
July 13, 2026
Unprompted review
Reply from Carsa
Dear RJ,
We are delighted to hear that you had such a smooth and professional experience with us. It's wonderful to know that the vehicle transfer was efficient and that our sales representative provided excellent service, including pointing out cosmetic details and explaining add-on services without pressure. Thank you for your kind words!
Best Regards,
The Carsa Team
Adam has been amazing very smooth…
Adam has been amazing very smooth process and very knowledgable and help buying a car very easy and made us feel welcomed great personality
August 24, 2026
Reply from Carsa
Dear Sb,
We're delighted to hear that our team member made your car buying process smooth and easy. We appreciate your kind words about their knowledge, helpfulness, and great personality.
Best Regards,
The Carsa Team
Customer service was perfect
Customer service was perfect ! Omar was exceptional in the process
August 23, 2026
Reply from Carsa
Dear Harris,
Thank you for taking the time to share your experience. We're delighted to hear that our customer service was perfect and that you found our team member exceptional in the process. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Great deals, subpar service.
Brought a car from one of these branches, and to be honest I wasn’t very impressed. When we first arrived we wasn’t greeted by anyone as you normally would be, asked one of the advisors for help and he brushed me off to someone else who was busy. On test drive car was at 15% battery, which when doing a test drive and then taking it home on that same charge was a very confusing and frustrating thing. Advisor who I was dealing with although very pleasant didn’t offer to show me anything about the car or offer any help with how to drive etc. (first time ev buyer). We arrived at 11:30 and didn’t leave until almost 3. Also very pushy when trying to get you to take out their warranty. Overall not the best car buying experience, it was lucky the deal was a good one otherwise I wouldn’t have bought anything.
August 23, 2026
Reply from Carsa
Dear Calvin,
We're very sorry to hear that your car buying experience was not a positive one. We appreciate you bringing the issues with the greeting, the test drive's battery level, the lack of EV guidance, the extended waiting time, and the warranty discussion to our attention. We will review these points to improve our service.
Best Regards,
The Carsa Team
Del Boy Motor Traders
Everything was going swimmingly with this car purchase until I requested a 3rd party review by the AA. They objected to this so why are they so scared to let someone independent check a car? Suggests that their thorough reviews are not that transparent so we refused to proceed
Why are you so scared to allow 3rd party reviews? So many reviews talk about poor customer service post purchase so yes we've lost £38 but feel we've saved a fortune in post purchase repairs
They really are Del Boy Motors so avoid at all costs
August 22, 2026
Unprompted review
Reply from Carsa
Dear Customer,
Thank you for considering Carsa and for taking the time to share your feedback. We’re sorry to hear that your experience left you feeling uncomfortable about the independent inspection you requested.
We appreciate that having confidence in a vehicle before purchasing is important, and we’re sorry that this situation led you to decide not to proceed.
Unfortunately, we don’t have enough information from your review to identify the branch or vehicle involved. If you could please respond to our request for information through Trustpilot with some further details, we would be happy to look into what happened and review the circumstances surrounding your request.
Thank you again for bringing this to our attention.
Best Regards,
The Carsa Team
Excellent car buying experience
Superb, professional yet friendly manner from Norris as he guided us through our purchase. Excellent efficient service making the purchase of our new car a really pleasant and relaxing experience.
August 23, 2026
Reply from Carsa
Dear Mrs Hickman,
Thank you for taking the time to share your experience. We're delighted to hear that our team member provided superb, professional, and friendly guidance, making your new car purchase a pleasant and relaxing experience.
Best Regards,
The Carsa Team
We paid £39 to reserve a car and have…
We paid £39 to reserve a car and have it delivered to the Portsmouth depot. Only to get a call the day before saying they could not do so due to logistics and we can then see the car another 7-10 days later. This was no good for us so I called and cancelled. They agreed to refund the fee but this has not materialised. I have further called and you cannot get through to customer services without seeming to have an order! Poor poor customer service, clearly we are glad that we did not buy a car from them as there would be no service afterwards, that much is clear! Avoid.
Please note Carsa, you could redeem part of this experience by actually refunding the amount as you had agreed!
August 3, 2026
Unprompted review
Reply from Carsa
Dear Nick,
Thank you for taking the time to share your feedback. We’re sorry for the frustration caused by the change to the vehicle transfer and the concerns you had regarding your £39 reservation fee.
Our Sales team spoke with the female customer on the account today and confirmed that the refund has been processed. She was advised that refunds can take up to 10 days to appear in the account, with 7 September confirmed as the latest expected date for it to be visible. We appreciate this may not have been clear at the time of your review.
If you have any further concerns regarding the refund or your experience, please contact our Customer Care team at customercare@carsa.co.uk, who will be happy to assist.
We would also really appreciate it if you could consider updating your review once the refund has been received, so that it reflects the latest position.
Thank you again for bringing this to our attention.
Best Regards,
The Carsa Team
Had a brilliant experience picking up…
Had a brilliant experience picking up my new car, Louis was very friendly and helpful explained everything all the way through.
August 23, 2026
Unprompted review
Reply from Carsa
Dear Michela,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was friendly and helpful, explaining everything clearly during your new car pickup. We appreciate your positive feedback.
Best Regards,
The Carsa Team
Great experience with Carsa Charlotte…
Great experience with Carsa Charlotte was amazing helping in every part of the process.
August 23, 2026
Reply from Carsa
Dear Silvia,
We're so glad to hear you had a great experience and that our team member was amazing in helping with every part of the process. We appreciate your positive feedback!
Best Regards,
The Carsa Team
Great experience
Great experience. Very helpful and friendly team who do not push or rush you into anything. Cameron gave us all the help and information we needed when purchasing our car
August 23, 2026
Reply from Carsa
Dear Ben,
Thank you for taking the time to share your experience. We're delighted to hear that our team was helpful and friendly, and that you felt no pressure during your car purchase. It's great to know that you received all the information you needed.
Best Regards,
The Carsa Team
Outstanding service from Barry!
I recently bought a car through Carsa and had a great experience from start to finish, all thanks to Barry. He was professional, welcoming, and made the whole process completely stress-free.
There was no pushy sales pressure—just honest, clear communication, helpful advice, and genuine care in making sure everything went smoothly. Barry answered all of my questions, handled the paperwork efficiently, and ensured the car was perfectly prepared for pick-up.
If you’re visiting Carsa, I’d highly recommend asking for Barry. Top-class service!
August 23, 2026
Reply from Carsa
Dear Jay,
We're delighted to hear you had such a great experience from start to finish. It's wonderful to know that the process was stress-free, with clear communication and helpful advice, and that your car was perfectly prepared. We truly appreciate your recommendation!
Best Regards,
The Carsa Team
We received excellent service from both…
We received excellent service from both Sanjay and Joven
August 23, 2026
Reply from Carsa
Dear Krishna,
We are so pleased to hear that you received excellent service from our team members. Thank you for sharing your positive feedback; we truly appreciate it.
Best Regards,
The Carsa Team
Excellent service
Excellent service , Ellie the service assistant was very friendly & most helpful & couldn’t do enough for you !!
August 23, 2026
Reply from Carsa
Dear Dean,
Thank you for taking the time to share your experience. We're delighted to hear that our service assistant was very friendly and helpful, and went above and beyond for you.
Best Regards,
The Carsa Team
Buying made easy! cv
I was treated with respect and the salesman (Norris) was extremely knowledgeable and helpful
August 23, 2026
Reply from Carsa
Dear Gary,
Thank you for taking the time to share your positive experience. We're delighted to hear that our salesperson was extremely knowledgeable and helpful, and that you were treated with respect.
Best Regards,
The Carsa Team
Chill staff and office
Chill staff and office. No pressure to buy. Thanks Jordan
August 22, 2026
Unprompted review
Reply from Carsa
Dear Alicia,
We are so happy to hear that you had a positive experience with our team and felt no pressure during your visit. Thank you for sharing your feedback!
Best Regards,
The Carsa Team
Fantastic experience
We dealt with the Gloucester branch with a very charming lady by the name of Amy.
She was so obliging, professional and nothing was too much trouble. A pleasure to deal with her. A credit to your company.
August 22, 2026
Reply from Carsa
Dear Mrs Areington,
We're delighted to hear that your experience with our Gloucester branch was so positive and that our team member was obliging, professional, and helpful. It's wonderful to know you found it a pleasure to deal with them.
Best Regards,
The Carsa Team
Multiple dent and chip on windscreen…
Multiple dent and chip on windscreen and both front tyres are bad advisory on mot when tested outside
August 12, 2026
Reply from Carsa
Dear Vigin,
Thank you for sharing your experience with us. We're concerned to hear about the windscreen and tyre issues, we're looking into this internally to see where we can improve.
Best Regards,
The Carsa Team
Excellent service by one off th…
Excellent service by one off th assistant elly we were in and out in few hours with th car great service great people and very helpful assistance
August 22, 2026
Reply from Carsa
Dear Abdul,
Thank you for taking the time to share your experience. We're delighted to hear that our assistant provided excellent service, making your car purchase quick and efficient. We appreciate your positive feedback on our team's helpfulness.
Best Regards,
The Carsa Team
Went in to the Towcester branch to test…
Went in to the Towcester branch to test drive a car with my family, greeted immediately by the team and was able to look at the car before Ariz came back from a previous test drive.
Ariz was absolutely fantastic at handling multiple questions from my family and I. He kept it friendly and easy all the way to payment and even stayed late to ensure everything went through okay.
August 22, 2026
Unprompted review
Reply from Carsa
Dear Jared,
We're so pleased to hear about your positive experience at our Towcester branch. It's wonderful that our team was able to assist you and your family, making the process friendly and easy all the way through. We appreciate you sharing your feedback.
Best Regards,
The Carsa Team
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