Had to wait a short while to be seen to when I arrived, but to be fair I was late for my appointment and I was greeted and offered a seat and a coffee while I waited. Had booked a test drive in a car... See more
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Bought my next car from Carsa Durham this morning. Gentleman who dealt with me was professional from start to finish. Took me step by step through the process and made my experience a lot less stres... See more
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Hundai santa FE is very nice family car. I am enjoying driving its no problem in car all functions work properly no complain thanks for carsa I am lucky I choose carsa motors in bolton thanks again..... See more
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Searching on AutoTrader pointed me towards a listing on Carsa. The vehicle was in Birmingham at the time but they quickly had it transferred for free to their Bolton branch for my test drives. Without... See more
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Company details
Written by the company
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Written by the company
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contact info
258 Bridge Road, SO31 7FL, Southampton, United Kingdom
- 02046425441
- social@carsa.co.uk
- carsa.co.uk
Summer price drops
4.3
Excellent
14K reviews
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Hundai santa FE is very nice family…
Hundai santa FE is very nice family car. I am enjoying driving its no problem in car all functions work properly no complain thanks for carsa I am lucky I choose carsa motors in bolton thanks again..
August 27, 2026
Reply from Carsa
Dear Shokat,
We are so pleased to hear how much you are enjoying your Hyundai Santa Fe and that all its functions are working perfectly. We appreciate you choosing us and are delighted you had such a positive experience.
Best Regards,
The Carsa Team
Absolute Shambles!!! …
From start to finish what a total nightmare.
Firstly I had to deal with a salesman called Liam at head office who’s attitude was disgusting, then when I arrived to pick up my car for collection I had to wait 5 hours for the finance company to approve my finance, to be then told that I have wasted my whole time being there as the finance company was closed and Carsa staff didn’t know this.
Honestly, what a shambles of a place. Every single person who works there had a stinking attitude and just wonders around the place making you sit and wait for hours.
If you want a quick and easy process of getting a car, GO ELSEWHERE!!!
August 30, 2026
Reply from Carsa
Dear Lee,
Thank you for sharing your experience. We’re sorry that the collection process was so frustrating and that you spent such a significant amount of time waiting, only to be told that the finance company was no longer available to complete the process.
We’re particularly disappointed to hear your comments regarding the attitude and communication you experienced from our team. We understand that after making the journey and expecting to collect your vehicle, this would have been extremely frustrating.
We’ll ensure your feedback is shared with the relevant management team so the circumstances can be reviewed and improvements identified.
Best Regards,
The Carsa Team
Harvey was exceptional and provided a…
Harvey was exceptional and provided a great service
August 30, 2026
Reply from Carsa
Dear Edward,
Thank you for taking the time to share your experience. We're delighted to hear that one of our team members was exceptional and provided great service. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Everything went according to plan
Everything went according to plan, I booked a test drive but the car wasn’t there so they called me to let me know then I rearranged. Carsa were always replying straight away to my messages if I had any concerns. We test drove the car and brought the car home the same day. The sales woman at Mount Sorrel was excellent.
August 28, 2026
Reply from Carsa
Dear Darren,
We're delighted to hear that despite the initial hiccup with the test drive, everything else went smoothly. It's great that our team kept you informed and that you were able to drive home with your new car the same day. We appreciate your positive feedback about our sales team.
Best Regards,
The Carsa Team
Reply from Carsa
Dear Skye,
We're delighted to hear that our team member was kind and made the process easy and quick for you. Thank you for sharing your positive experience!
Best Regards,
The Carsa Team
Great Experience
Carsa provided a good experience with part exchanging and taking out a new finance. I was allowed to pick a date and time to carry out a test drive and exchange providing good customer service. Wayne provided a professional and friendly service answering any questions and showing consideration for needing a family car. Overall I’d recommend Carsa for future car buyers.
August 30, 2026
Reply from Carsa
Dear CW,
We're delighted to hear you had a good experience with your part exchange and new finance. It's wonderful to know our team provided professional and friendly service, showing consideration for your family car needs. Thank you for recommending us!
Best Regards,
The Carsa Team
All the people at Carsa were a great…
All the people at Carsa were a great help
August 30, 2026
Unprompted review
Reply from Carsa
Dear Kaseem,
We're delighted to hear that our team was a great help. Thank you for your positive feedback!
Best Regards,
The Carsa Team
Great friendly workers and a clear…
Great friendly workers and a clear simple purchase. Overall amazing experience
August 30, 2026
Unprompted review
Reply from Carsa
Dear Oliver,
Thank you for taking the time to share your experience. We're delighted to hear that our workers were friendly and that you found the purchase process clear and simple. We appreciate your kind feedback on your amazing experience.
Best Regards,
The Carsa Team
Really good service when picking up my…
Really good service when picking up my car last week.
August 28, 2026
Reply from Carsa
Dear Matt,
We're delighted to hear you received really good service when collecting your car. Thank you for your positive feedback!
Best Regards,
The Carsa Team
Reply from Carsa
Dear Andrew,
Thank you for sharing your positive experience. We're delighted to hear that your second car purchase was easy and that you chose us again. We appreciate your continued trust!
Best Regards,
The Carsa Team
Got a great deal on a used car…
Got a great deal on a used car everything was perfect great service Tariq was very helpful.
August 30, 2026
Reply from Carsa
Dear David,
We're delighted to hear that you found a great deal on a used car and that everything was perfect. We're especially pleased that our team member was very helpful.
Best Regards,
The Carsa Team
Friendly service very professional from…
Friendly service very professional from Mo Mitch and Faz
August 30, 2026
Unprompted review
Reply from Carsa
Dear Alex,
Thank you for taking the time to share your experience. We're delighted to hear you received friendly and professional service. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Disappointed!
Disappointed! Sales staff were not transparent in supporting us to make an informed choice. Had we had all the information sooner we might have looked into alternative options for us). At the point of sale it was not made known to us that the car had low tyre treads (sales staff were happy to advise that an MOT had been done, initially over the phone but they didn’t know if there were advisories. At the point of buying again sales staff were happy to share that MOT had been done but until we asked they did not share the advisories with us). The car was also requiring a full service with extremely low oil life at the point of sale, something that has left us car-less within a week until a garage can fit it in to sort out. Minimal paperwork shared with us regarding the cars history.
The couple of reasonable problems we raised were always met with “our cars are priced below the auto trader recommended price” … basically erasing any discussion around solving the points we raised. As a reputable business carsa would do better to price slightly higher and sell in an informed and reliable way.
August 22, 2026
Reply from Carsa
Dear S O,
Thank you for sharing your feedback. We’re sorry that you felt you were not given the information needed to make a fully informed decision about the vehicle.
We understand your concerns regarding the MOT advisories, tyre tread, service requirements and the information provided about the vehicle’s history. We’re also sorry that the response to the points you raised left you feeling that the vehicle’s price was being used instead of properly addressing your concerns.
We’ll share your feedback with the relevant team and review the sales process around how vehicle information is communicated to customers.
Thank you again for bringing this to our attention.
Best Regards,
The Carsa Team
New car purchase - Bradford
Very helpful sales support from Moh from in the Bradford store
August 30, 2026
Reply from Carsa
Dear Adrian,
Thank you for taking the time to share your experience. We're delighted to hear that you received very helpful sales support from our team at the Bradford store. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Highly recommend…
Can't rate the service and communication high enough. Chris at Southampton very polite and professional as soon as we walked in the door. Would highly recommend
August 30, 2026
Reply from Carsa
Dear Tracy,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was polite and professional, and that you would highly recommend us. Your kind feedback is greatly appreciated.
Best Regards,
The Carsa Team
Shaw is very considerate as a…
Shaw is very considerate as a salesperson, really helpful.
August 30, 2026
Reply from Carsa
Dear Martyn,
Thank you for taking the time to share your experience. We're delighted to hear that our salesperson was very considerate and helpful. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Good team
The staff were friendly and welcoming, and took the time to explain the car in detail during my test drive. I also purchased a warranty package from them.
When minor issues appeared on the dashboard, I requested a full check of the car and asked them to resolve any problems before handover. I followed up by email, emphasising the importance of checking these issues and keeping me updated. They contacted me in due course and confirmed that everything had been checked and the car was ready for collection.
However, on the day of collection, two further issues appeared on the dashboard. To their credit, the team responded quickly, and Rosie showed excellent leadership by making an immediate decision to address the problems.
Overall, I found Carsa to be a reputable company with a good team at Towcester. My only suggestion would be to ensure all checks are fully completed before handover, which would save time and inconvenience for both the customer and the team.
I would consider visiting Carsa again when purchasing my next car, while also reminding them of my previous experience.
August 27, 2026
Reply from Carsa
Dear FMK,
We truly appreciate you taking the time to share your detailed feedback regarding your recent experience with us. We are so pleased to hear that our team was friendly and welcoming, and that you found our explanation of the car during your test drive helpful.
We sincerely regret that you encountered further dashboard issues on the day of collection, despite our prior checks. We understand how frustrating this must have been, and we are glad that our team was able to respond quickly and resolve the problems. Your suggestion about ensuring all checks are fully completed before handover is invaluable, and we will certainly be reviewing our processes to prevent similar inconveniences in the future.
We are grateful for your kind words about our team and for considering us for your next car purchase. We look forward to welcoming you back.
Best Regards,
The Carsa Team
I think the branch manager saved it to…
I think the branch manager saved it to be honest. His demeanor and very calm attitude made me feel like I was in good hands. He settled any issues I had and made me feel at ease for this I was very happy.
August 29, 2026
Reply from Carsa
Dear Becky,
Thank you for taking the time to share your experience. We're delighted to hear that our branch manager's calm demeanor and helpful attitude made you feel at ease and resolved your issues, making you very happy.
Best Regards,
The Carsa Team
The salesman Mo went over and above to…
The salesman Mo went over and above to ensure we had the car on time after a potential delay. Didn’t expect it and I was ready to pull out. On the day the sales experience went well albeit tiring. He pulled out all the stops.
He did a fantastic job.
August 29, 2026
Reply from Carsa
Dear Liz and James,
Thank you for your fantastic feedback! We are thrilled to hear that our team member went above and beyond to ensure you received your car on time. We appreciate your kind words about their excellent service.
Best Regards,
The Carsa Team
Shaw at wolverhampton-Excellent…
Shaw at wolverhampton-Excellent salesman – knowledgeable, professional and always follows up with customers.
Strong customer relationships – understands customer needs and works hard to secure sales.
Good sales performance – consistently meets expectations and contributes positively to the team.
August 29, 2026
Reply from Carsa
Dear Sharma Sharm,
We're delighted to hear about your positive experience and that our team member at Wolverhampton is knowledgeable, professional, and excellent at building customer relationships. It's wonderful to know they consistently meet expectations.
Best Regards,
The Carsa Team
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