I recently bought a car through Carsa and had a great experience from start to finish, all thanks to Barry. He was professional, welcoming, and made the whole process completely stress-free. There... See more
Company replied
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Review summary
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Really thorough information given, not rushed at all Jake spent a lot of time listening to our thoughts and finding cars we would potentially like No pressure to buy, really friendly. Great expe... See more
Company replied
Great experience. Very helpful and friendly team who do not push or rush you into anything. Cameron gave us all the help and information we needed when purchasing our car
Company replied
I traded in a car i bought from Carsa a year ago, and the process couldnt have been smoother. The chap who was serving me was attentive, knowledgeable, patient and not pushy. The car was ready to be t... See more
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Company details
Written by the company
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Written by the company
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contact info
258 Bridge Road, SO31 7FL, Southampton, United Kingdom
- 02046425441
- social@carsa.co.uk
- carsa.co.uk
Summer price drops
4.3
Excellent
14K reviews
Asks customers to review
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Great car and great service
Great car and great service. Owyn from the Swanwick branch was excellent!
August 26, 2026
Reply from Carsa
Dear Josh,
Thank you for taking the time to share your experience. We're delighted to hear that you had a great car and great service, and that our team member at the Swanwick branch was excellent. Your positive feedback is much appreciated.
Best Regards,
The Carsa Team
Better customer service required
This company would really benefit from training in customer service. Understanding the process of buying a car from the customer's viewpoint would help. I notice that other reviews say the same thing: very pushy sales people, constant messaging with reminders (completely unnecessary), rattling through additional products. Please remember, YOU do this job everyday but for customers, buying a car is a big decision and not an inexpensive one. You have a good supply of vehicles and a great location so a calmer, friendlier more empathetic approach to selling and you'd have it nailed.
August 26, 2026
Reply from Carsa
Dear Becky,
We appreciate you taking the time to share your feedback regarding our sales approach. We understand that purchasing a car is a significant decision, and we regret that our process felt pushy and that our communications were excessive. We are actively reviewing our customer service training to ensure a more empathetic and customer-centric experience for everyone. Your insights are invaluable as we strive to improve.
Best Regards,
The Carsa Team
This is my second car from Carsa
This is my second car from Carsa. I dealt with a gentleman called Kam, who was absolutely spot on from start to finish. He was extremely helpful, efficient and made sure everything was sorted quickly and professional.
The team at Carsa were also excellent, particularly on collection day (2nd day) 26/09/2026. Everything was quick, smooth and hassle-free, making the whole process a really easy and pleasant experience.
I would highly recommend Kam and the team at Carsa.Great service from start to finish!
August 26, 2026
Reply from Carsa
Dear Frederico,
We're delighted to hear about your excellent experience with us, especially your positive feedback regarding the efficient and professional service you received. It's wonderful to know that the process was quick, smooth, and hassle-free for you. Thank you for your high recommendation!
Best Regards,
The Carsa Team
Mushi was very Friendly and helpful and…
Mushi was very Friendly and helpful and he was patient with every step.
August 26, 2026
Reply from Carsa
Dear Arben,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was friendly, helpful, and patient throughout the process. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Great experience from start to finish
Great experience from start to finish, Moh from bradford branch very helpful and helped me through everything. Definitely would come back in the future.
August 26, 2026
Reply from Carsa
Dear Mick,
Thank you for taking the time to share your experience. We're delighted to hear that you had a great experience from start to finish and that our team member was very helpful. We appreciate your positive feedback and look forward to welcoming you back.
Best Regards,
The Carsa Team
Reply from Carsa
Dear Endaf,
We are so happy to hear that everything was good and that you had no problems. We appreciate your positive feedback!
Best Regards,
The Carsa Team
Very good customer service provided by…
Very good customer service provided by Jordan in carsa at Towcester.
August 26, 2026
Unprompted review
Reply from Carsa
Dear Bertan,
Thank you for taking the time to share your experience. We're delighted to hear that our team member at Towcester provided very good customer service. Your positive feedback is much appreciated.
Best Regards,
The Carsa Team
Excellent Service and Very Helpful Staff
Easy booking system. Jonathan was a great guide and salesman. He helped with all my queries and did all the checks I asked for. He even accompanied me on the test drive, as I am not familiar with the local area and wanted to find a road to drive the car at a higher speed.
With the help of his manager, Mez, they managed to assist me in sorting a good price including a 3 year warranty and my part exchange vehicle.
A very professional transaction and I'm very excited to be driving away with my new Skoda!
August 26, 2026
Reply from Carsa
Dear Christian,
We are delighted to hear about your positive experience with our easy booking system. It's wonderful to know that our team provided such helpful and professional service, and that you felt well taken care of throughout your purchase. We are so pleased you are excited to drive away in your new car.
Best Regards,
The Carsa Team
Excellent service from start to finish
Excellent service from start to finish. The staff were friendly, professional, and very helpful...
August 26, 2026
Reply from Carsa
Dear Gayathiri ,
Thank you for taking the time to share your positive experience. We're delighted to hear you received excellent service from start to finish and found our team friendly, professional, and very helpful.
Best Regards,
The Carsa Team
I enquired about a vehicle with Carsa…
I enquired about a vehicle with Carsa and was promptly contacted and provided with all of the information I needed. I attended on the day, was promptly greeted by Cameron who was friendly and professional from the outset. Two hours later (if that!) I was ready to walk out with a new car having done a test drive and completed the respective part exchange and paperwork. A fantastic service and a brilliant professional service provided by Cameron
August 26, 2026
Reply from Carsa
Dear Tim,
We are delighted to hear about your positive experience with us, from your initial enquiry to driving away in your new car. It's wonderful to know that our team provided you with all the information you needed and that the process was efficient and professional. Thank you for your kind words.
Best Regards,
The Carsa Team
Reply from Carsa
Dear Hawkar,
We are so happy to hear that you had such a positive experience! Your kind words truly made our day.
Best Regards,
The Carsa Team
Jordan at Towcester ran through all the…
Jordan at Towcester ran through all the documents smoothly, and answered all the questions I had. Smooth sale and I left feeling confident in my purchase. Ask for him.
August 26, 2026
Unprompted review
Reply from Carsa
Dear Vik,
Thank you for taking the time to share your experience. We're delighted to hear that our team member at Towcester ensured a smooth process and answered all your questions, leaving you confident in your purchase. Your feedback is greatly appreciated.
Best Regards,
The Carsa Team
Please never buy from CARSA
Please never buy a car from this car supermarket.
I purchased a vehicle from Carsa in March this year which had serious engine malfunctions and it was diagnosed with serious injector issues. Fortunately it was in the 30 day period after collecting however it was still a battle rejecting and replacing the vehicle.
Now with the replacement vehicle it has died within 88 days of receiving it and it requires jump starting every time I wish to drive, this is extremely dangerous as it also requires a jump start in petrol stations if the vehicle stops.
Carsa are refusing to acknowledge and repair the vehicle at their costs even though the 2015 Consumer Rights Act deems that as the fault occurred in the first six months the fault was present at the time of sale.
I will need to escalate this through fully taking time and effort when I have no vehicle for work. You cannot speak to anybody as their phone lines don’t work and they do not respond to emails. The emails they have responded to demonstrate shocking customer service trying to get me to pay for the repairs.
August 26, 2026
Unprompted review
Reply from Carsa
Dear Elliott,
Thank you for sharing your experience. We’re sorry to hear about the difficulties you have experienced with both vehicles and understand how frustrating this situation must be, particularly with the ongoing issues affecting your ability to use the replacement vehicle.
As this appears to be an ongoing complaint, we don’t want to comment on the specific circumstances or any legal position through Trustpilot. We would, however, like the opportunity to ensure your concerns are being reviewed by the appropriate team.
Please contact our Customer Care team at customercare@carsa.co.uk with your complaint reference and vehicle details so we can review the matter further.
Best Regards,
The Carsa Team
George Parker
George Parker , helped me pick the right car for me. Very helpful got me a brilliant deal very happy
August 26, 2026
Reply from Carsa
Dear Mr. Murphy,
Thank you for taking the time to share your experience. We're delighted to hear that our team member helped you pick the right car and got you a brilliant deal. We're so happy you're very happy.
Best Regards,
The Carsa Team
Reply from Carsa
Dear Gurwinder,
Thank you for your 5-star review! We’re delighted to hear you received great customer service and really appreciate you choosing Carsa.
We hope you enjoy your new car!
Best Regards,
The Carsa Team
Mercedes
Staff friendly helpful and courteous called my dad sir like he was important thank you
August 23, 2026
Reply from Carsa
Dear Mrs Adams,
Thank you for taking the time to share your positive experience. We're delighted to hear that our staff were friendly, helpful, and courteous, and made your dad feel important.
Best Regards,
The Carsa Team
Amazing customer service by Oman at the…
Amazing customer service by Oman at the Bradford branch
August 25, 2026
Unprompted review
Reply from Carsa
Dear Eitvydas,
We're so pleased to hear you received amazing customer service at our Bradford branch. Your positive feedback is greatly appreciated!
Best Regards,
The Carsa Team
New car
Was abit of a bumpy way of getting my car as v5 wasnt there for the car but got to collected it the next day but bar that was a easy exchange.
August 23, 2026
Reply from Carsa
Dear Customer,
We appreciate your feedback and understand the V5 delay caused an inconvenience. We're glad we could resolve it quickly for you.
Best Regards,
The Carsa Team
Great service
Great service, fast and easy.
Harvey and Kamil had the car ready to go and test drive, purchased after.
Top service.
August 25, 2026
Reply from Carsa
Dera Charles,
Thank you for taking the time to share your experience. We're delighted to hear that our service was great, fast, and easy, and that our team had the car ready for you. Your positive feedback is truly appreciated.
Best Regards,
The Carsa Team
Ok so I've not bought a car from them
Ok so I've not bought a car from them, but I sent an enquiry a day or so ago and nothing back. But they are now emailing me with so called offers. A response would be good but I'll go to another dealer.
August 25, 2026
Unprompted review
Reply from Carsa
Dear Kris,
Thank you for your feedback. We’re sorry that your enquiry wasn’t responded to as promptly as it should have been, particularly when you subsequently received marketing communications from us.
We appreciate that this is frustrating and understand why you have decided to look elsewhere. We’ll share your feedback with the relevant team so we can identify where the enquiry process has fallen short.
Best Regards,
The Carsa Team
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