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Carsa Reviews 

14,210
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 5,210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional dedication of the staff, describing them as extremely welcoming, highly knowledgeable, and deeply patient throughout every single step. People also appreciate the remarkably smooth and straightforward service, noting that test drives and paperwork are handled efficiently without any unwanted sales pressure. However, some people mentioned notable difficulties regarding poor communication and reaching support departments after completing their vehicle transaction. Reviewers noted occasional issues with delayed email responses, unanswered phone calls, and overall challenges when trying to get assistance from customer service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting friendly, welcoming, and helpful... See more

Service

People report positive experiences with service, highlighting professional and welcoming staff who made the... See more

Product

Users describe ambiguous interactions with product, reflecting a split in consumer feedback. On one hand,... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark contrast between exceptional support... See more

User experience

Clients share positive opinions on user_experience, highlighting a generally smooth and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

​I recently bought a car through Carsa and had a great experience from start to finish, all thanks to Barry. He was professional, welcoming, and made the whole process completely stress-free. ​There... See more

Company replied

Rated 5 out of 5 stars

Really thorough information given, not rushed at all Jake spent a lot of time listening to our thoughts and finding cars we would potentially like No pressure to buy, really friendly. Great expe... See more

Company replied

Rated 5 out of 5 stars

Great experience. Very helpful and friendly team who do not push or rush you into anything. Cameron gave us all the help and information we needed when purchasing our car

Company replied

Rated 5 out of 5 stars

I traded in a car i bought from Carsa a year ago, and the process couldnt have been smoother. The chap who was serving me was attentive, knowledgeable, patient and not pushy. The car was ready to be t... See more

Company replied


Company details

  1. Car Dealer
  2. Motor Vehicle Dealer
  3. Used Car Dealer

Written by the company

Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.

Free 90 day warranty

Written by the company

We’ve got you covered, every step of the way.
Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car

Contact info

Summer price drops

Price drops from £200 to £1500 on selected cars


4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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4.3

All reviews

(14,210)

5,219 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful and friendly

Helpful and friendly, happy to give us time to look around different cars.

August 25, 2026
Carsa logo

Reply from Carsa

Dear Neil,

We're so pleased to hear that our team was helpful and friendly, and that you had plenty of time to browse our cars. Thank you for your positive feedback!

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Very friendly staff despite being busy

Very friendly staff despite being busy, most helpful and cheerful.

August 25, 2026
Carsa logo

Reply from Carsa

Dear Rodney,

We're delighted to hear that our staff was friendly, helpful, and cheerful, even during busy times. We appreciate your kind feedback!

Best Regards,
The Carsa Team

Rated 1 out of 5 stars

Absolute nightmare

Absolute nightmare. Arrived to find the car wasn’t charged. Then told that they couldn’t charge the car due to a fault. Pestered for a week to come back in and collect despite being told the fix was on a 2 week lead time. Then told the car was actually fine and it was the lead itself that had an issue. When attending a second time car was showing multiple faults. Would never engage with them again.

August 25, 2026
Carsa logo

Reply from Carsa

Dear Joe,

Thank you for sharing your experience. We’re sorry for the confusion and inconvenience caused, particularly being given different information about the fault and then finding multiple faults when you returned to the vehicle.

We understand how frustrating it would have been to make repeated journeys and receive conflicting updates about whether the issue was with the vehicle or the charging lead.

We will review what happened with the relevant team to understand where the communication and vehicle preparation fell short. We’re sorry that this experience has left you feeling unable to engage with Carsa again.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Excellent service from adam

Excellent service from adam, gave great communication and delivered the car perfect

August 25, 2026
Unprompted review
Carsa logo

Reply from Carsa

Dear Matthew,

Thank you for taking the time to share your experience. We're delighted to hear that our team member provided excellent service and great communication, and that your car was delivered perfectly.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Carsa Bolton

As soon as I went to carsa 30 minutes early saw the car before I went in ilyas was there ready to hand the keys off happy to help after i noticed so tiny scratches and dents to the car happy to try to polish some of the minor marks out and every question was answered and even after the first meeting no hassle to secure the car helped out end to end and even delivering the car couldn’t ask for a better service.

August 25, 2026
Carsa logo

Reply from Carsa

Dear Kyle,

We're delighted to hear about your excellent experience! It's wonderful that our team was ready to assist you, address your concerns about the car's minor marks, and answer all your questions. We're especially pleased that the process was hassle-free from start to finish, including the delivery. Thank you for your kind words!

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Ryan was great

Ryan was great, very friendly and helpful. I would highly recommend.

August 25, 2026
Carsa logo

Reply from Carsa

Dear Nicola,

Thank you for taking the time to share your experience. We're delighted to hear that our colleague was friendly and helpful, and we appreciate your high recommendation. Your kind feedback is much appreciated.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Great coffee

Great coffee - Faz helped me through the details in purchasing my new car - many thanks

August 25, 2026
Carsa logo

Reply from Carsa

Dear Lance,

We're delighted to hear you enjoyed the coffee and that our team member was able to assist you thoroughly with the details of your new car purchase. Thank you for your kind words!

Best Regards,
The Carsa Team

Rated 1 out of 5 stars

Waste of time, again..

Second time trying to buy a car with Carsa in the past 5 years. Same thing happened this time. Paid to reserve a car, multiple calls and messages from them asking me to confirm I’m attending, and then on the day being told that something is wrong with the car and that it’s not going to be transferred to the closest store anymore. Stop listing cars that aren’t fit for sale! I will always recommend for people to use another company from now on, as they seem happy to cause major inconveniences.

August 25, 2026
Unprompted review
Carsa logo

Reply from Carsa

Dear Connor,

Thank you for sharing your experience, and we’re sorry that you’ve had a similar experience with Carsa on two occasions.

We understand how frustrating it must have been to receive repeated confirmation requests, only to be told on the day that the vehicle could not be transferred due to an issue with it. We appreciate the inconvenience and wasted time this caused.

We will review the circumstances around the vehicle transfer and the communication you received with the relevant teams, as this clearly fell short of the experience we want customers to have.

We’re sorry to have let you down again and appreciate you bringing this to our attention.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Rubel Miah was a fantastic sales guy

Rubel Miah was a fantastic sales guy.
Understood what I wanted and made the sale happen.

August 21, 2026
Carsa logo

Reply from Carsa

Dear Daniel,

Thank you for taking the time to share your positive experience. We're delighted to hear that our team member understood your needs and facilitated your purchase effectively. Your feedback is greatly appreciated.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Service was great

Service was great, attentive from the moment I walked in. I was served by Oman and he was extremely helpful in all aspects of the transaction. Fully explained everything to me and was too pushy with the additional extras. Was able to test drive the car, go through all available options and drive away within a few hours. 10/10 customer service

August 24, 2026
Unprompted review
Carsa logo

Reply from Carsa

Dear Ryan,

We're delighted to hear about your excellent experience and that our team member was so helpful and attentive. It's great that you found the process smooth, from test driving to driving away quickly. Thank you for your wonderful feedback!

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Knowledgeable about electric vehicles

I had a fantastic experience buying a car here thanks to Chris. He was incredibly polite, helpful, and welcoming from the moment I arrived. He is knowledgeable about electric vehicles and answered all of my questions clearly.

August 24, 2026
Carsa logo

Reply from Carsa

Dear Hayley,

Thank you for taking the time to share your experience. We're delighted to hear that your car buying experience was fantastic and that our team member was incredibly polite, helpful, and welcoming. It's great to know that their knowledge of electric vehicles was helpful in answering all your questions clearly.

Best Regards,
The Carsa Team

Rated 1 out of 5 stars

Arranged for a car to be transferred…

Arranged for a car to be transferred from another branch 4 days earlier, drove to the garage (80 miles and 2 hours),to be told the car was not on site , possibly another 2 hours away so went away to have some food,no point driving back home at this point,as it was it arrived an hour later , so went back to the garage,and as we turned up the sales rep told us there was some bad news , the car has large dent in the boot which needs repairing ,i dont mind that so much as long as it's repaired well , but the whole day in general wasn't great arranged for certain time ,had other plans that evening, but we left to go home another hour and half away, over 5 hours after initially arriving to view the car so a very long day

August 21, 2026
Unprompted review
Carsa logo

Reply from Carsa

Dear Poli,

Thank you for taking the time to share your experience. We’re sorry that your appointment involved such a long wait and that the vehicle was not at the branch when you arrived, particularly after travelling 80 miles and two hours.

We appreciate that the unexpected damage to the boot and the resulting delay made what should have been a straightforward viewing a very long day. We’re pleased that you were still happy to consider the vehicle provided the repair is completed to a good standard.

We’re sorry the experience did not run as planned and appreciate your patience while the vehicle was transferred and the issue was identified.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Adam was great

Adam was great, he really helped me

August 24, 2026
Carsa logo

Reply from Carsa

Dear Stewart,

We are so happy to hear that you had a great experience and found our team to be very helpful. We appreciate your positive feedback.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars
Carsa logo

Reply from Carsa

Dear Michael,

We are so happy to hear that you had a great experience with our customer service and found our prices to be satisfactory. Thank you for your kind words!

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

They are really professional especially…

They are really professional especially sales assistant Kieanna.She was helpful .thanks for all help

August 24, 2026
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Reply from Carsa

Dear ULKU,

We are so happy to hear about your positive experience and appreciate you sharing your kind words. We are glad our team provided such excellent service and made a great impression. Thank you for your wonderful feedback!

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Faz was excellent and very helpful…

Faz was excellent and very helpful would highly recommend
Will definitely get my next car from here

August 24, 2026
Carsa logo

Reply from Carsa

Dear Peter,

Thank you for taking the time to share your experience. We're delighted to hear that our team member was excellent and very helpful, and that you would highly recommend us. We look forward to assisting you with your next car purchase.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Jay gave us an excellent service…

Jay gave us an excellent service throughout the part exchange and purchase of a new car. Kept in contact and up to date with information. He and Carsa were able to work around our needs.

August 24, 2026
Carsa logo

Reply from Carsa

Dear Daniel,

Thank you for taking the time to share your experience. We're delighted to hear that our team member provided excellent service throughout your part exchange and new car purchase. It's great to know that we were able to keep you informed and work around your needs.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

10/10

I had a great experience with Carsa from booking a test drive to purchasing a vehicle. The customer service was great, and the whole process was as smooth as it could have been.
At the dealership, Louis was very professional, welcoming and helpful throughout the process. He made everything straightforward and was happy to answer any questions I had, without ever making me feel pressured. I really appreciated how easy and stress-free the experience was from start to finish.
I’m really pleased with my new car and would definitely recommend Carsa, especially Louis, to anyone looking to buy a vehicle.

August 22, 2026
Carsa logo

Reply from Carsa

Dear Tatiana,

Thank you for sharing your wonderful experience. We are so pleased to hear that the process, from test drive to purchase, was smooth and that our team member was professional, welcoming, and helpful. It's great to know you felt no pressure and that your questions were answered clearly. We truly appreciate your recommendation.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Absolutely Outstanding Experience ⭐⭐⭐⭐⭐

Absolutely Outstanding Experience ⭐⭐⭐⭐⭐

Just bought my new Range Rover Sport from Carsa Wolverhampton, and I honestly couldn’t be happier with the experience.

From start to finish, the whole process was seamless, professional and incredibly well explained. A huge thank you to Jay, the Manager, and Joven for making the entire experience so straightforward and enjoyable.

Jay was absolutely fantastic — professional, knowledgeable, approachable and genuinely focused on making sure everything was right for me. Joven was equally brilliant and a real credit to the team.

I chose my Range Rover Sport, and the finance was approved within minutes. Everything was explained clearly, there was no unnecessary pressure, and the level of professionalism throughout was second to none.

It’s refreshing to deal with people who genuinely know their business and actually care about the customer experience.

Jay and Joven — a massive thank you! 👏🏽 You’ve both been fantastic and made buying my new car an absolute pleasure.

If you’re looking for a premium car and want a first-class buying experience, I would have absolutely no hesitation recommending Carsa Wolverhampton.

5 stars ⭐⭐⭐⭐⭐ — thoroughly deserved!

Thank you once again, guys. Love the new Range Rover Sport! 🔥🚙💨

August 24, 2026
Carsa logo

Reply from Carsa

Dear Satnam,

We are absolutely delighted to read your wonderful feedback regarding your recent purchase. It truly makes our day to know that your experience was seamless, professional, and enjoyable from beginning to end. We are so pleased that our team provided such a straightforward and positive car-buying journey for you. It is fantastic to hear that you are loving your new vehicle. We genuinely appreciate you taking the time to share your positive experience and your kind recommendation.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Great service

Great service

August 24, 2026
Carsa logo

Reply from Carsa

Dear Paul,

Thank you for your 5-star review! We’re delighted to hear you received great service and really appreciate you choosing Carsa.

We hope you enjoy your new car!

Best Regards,
The Carsa Team

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