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Carsa Reviews 

14,195
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 5,210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional dedication of the staff, describing them as extremely welcoming, highly knowledgeable, and deeply patient throughout every single step. People also appreciate the remarkably smooth and straightforward service, noting that test drives and paperwork are handled efficiently without any unwanted sales pressure. However, some people mentioned notable difficulties regarding poor communication and reaching support departments after completing their vehicle transaction. Reviewers noted occasional issues with delayed email responses, unanswered phone calls, and overall challenges when trying to get assistance from customer service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting friendly, welcoming, and helpful... See more

Service

People report positive experiences with service, highlighting professional and welcoming staff who made the... See more

Product

Users describe ambiguous interactions with product, reflecting a split in consumer feedback. On one hand,... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark contrast between exceptional support... See more

User experience

Clients share positive opinions on user_experience, highlighting a generally smooth and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

​I recently bought a car through Carsa and had a great experience from start to finish, all thanks to Barry. He was professional, welcoming, and made the whole process completely stress-free. ​There... See more

Company replied

Rated 5 out of 5 stars

Really thorough information given, not rushed at all Jake spent a lot of time listening to our thoughts and finding cars we would potentially like No pressure to buy, really friendly. Great expe... See more

Company replied

Rated 5 out of 5 stars

Great experience. Very helpful and friendly team who do not push or rush you into anything. Cameron gave us all the help and information we needed when purchasing our car

Company replied

Rated 5 out of 5 stars

I traded in a car i bought from Carsa a year ago, and the process couldnt have been smoother. The chap who was serving me was attentive, knowledgeable, patient and not pushy. The car was ready to be t... See more

Company replied


Company details

  1. Car Dealer
  2. Motor Vehicle Dealer
  3. Used Car Dealer

Written by the company

Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.

Free 90 day warranty

Written by the company

We’ve got you covered, every step of the way.
Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car

Contact info

Summer price drops

Price drops from £200 to £1500 on selected cars


4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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4.3

All reviews

(14,195)

5,185 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service!

Harvey at Carsa was brilliant! He made buying a car an easy and stress free process, he answered all our questions and didn’t rush us.

August 22, 2026
Carsa logo

Reply from Carsa

Dear Ian,

Thank you for taking the time to share your experience. We're delighted to hear that our team member made buying a car an easy and stress-free process, answering all your questions without rushing you.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

As smooth as it can get

As smooth as it can get. The staff are very nice and helpful. No issues it was fast as well. Managed to drive away with the car same day.

August 22, 2026
Unprompted review
Carsa logo

Reply from Carsa

Dear Tanya,

Thank you for taking the time to share your experience. We're delighted to hear that our staff were nice and helpful, and that the process was fast, allowing you to drive away with your car on the same day. Your positive feedback is greatly appreciated.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Wayne was absolutely amazing he made…

Wayne was absolutely amazing he made everything so easy! Would recommend him to anyone! Thank you Wayne ❤️

August 22, 2026
Unprompted review
Carsa logo

Reply from Carsa

Dear Tani,

Thank you for taking the time to share your experience. We're delighted to hear that our team member was absolutely amazing and made everything so easy for you. Your recommendation is greatly appreciated.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Excellent service

Excellent service

August 22, 2026
Carsa logo

Reply from Carsa

Dear Lee,

Thank you for the fantastic 5-star review! We’re delighted to hear you received excellent service from the Carsa team.

Thank you for choosing Carsa and for taking the time to share your positive experience. We really appreciate it.

Best Regards,
The Carsa Team

Rated 4 out of 5 stars

Great Customer Service

Test drove Tesla at Halesowen Branch. Great customer service. Salesman Barry is very friendly, helpful and informative.

August 22, 2026
Unprompted review
Carsa logo

Reply from Carsa

Dear Anmol,

We're delighted to hear you had such a positive experience during your test drive. It's wonderful to know our team member was friendly, helpful, and informative.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

We've just bought our new car

We've just bought our new car! Callum at Portsmouth Carsa helped us go through the procedures smoothly, and was extremely diligent.

August 22, 2026
Unprompted review
Carsa logo

Reply from Carsa

Dear Joseph,

Thank you for sharing your positive experience. We are thrilled to hear that our team member at Portsmouth helped you smoothly through the car buying process with such diligence. We appreciate your feedback.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Radu very helpful and supportive

Radu very helpful and supportive, welcoming from start to finish.

August 22, 2026
Unprompted review
Carsa logo

Reply from Carsa

Dear Dazza,

Thank you for taking the time to share your experience. We're delighted to hear that our team member was very helpful and supportive, providing a welcoming experience from start to finish. Your positive feedback is greatly appreciated.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Great customer service

Lovely facilities, welcoming staff.

Nice to have consistency of the same staff member helping me throughout. Seemed to really care about finding the right car for me.

Charlotte was great.

August 21, 2026
Carsa logo

Reply from Carsa

Dear Jamie,

We're delighted to hear you found our facilities lovely and our staff welcoming. It's wonderful to know that the consistency of support and genuine care in finding the right car made such a positive impression.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Barry is great

Barry is great, really informative, no rush service. Very happy overall. Thank you so much.

August 22, 2026
Carsa logo

Reply from Carsa

Dear Andrew,

Thank you for taking the time to share your experience. We're delighted to hear that our team member was informative and provided a no-rush service, leaving you very happy overall.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

perfect

was nice deal

August 22, 2026
Carsa logo

Reply from Carsa

Dear Doreen,

Thank you for your 5-star review! We’re delighted to hear you felt you got a nice deal and had a positive experience with us.

Thank you for choosing Carsa and for being a valued customer. We really appreciate you taking the time to share your feedback.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

All good

Brought a car from Carsa. Ellie who dealt with us was great and got us all sorted with no issues.

August 22, 2026
Carsa logo

Reply from Carsa

Dear Craig,

Thank you for sharing your experience. We are so pleased to hear that you had such a positive interaction and that everything was sorted out smoothly. We truly appreciate your kind feedback.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Buying a Mini Countryman

Very helpful salesman (Chris). Nothing was too much trouble. He took care to listen carefully and respond to our questions. I would recommend this company.

August 22, 2026
Carsa logo

Reply from Carsa

Dear G Gardiner,

Thank you for taking the time to share your experience. We're delighted to hear that our salesman was helpful and attentive to your questions, and that you would recommend our company. Your feedback is greatly appreciated.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Thanks to Sanjay and Shaw to help us buy our first car in UK.
They were polite and patient with us

August 22, 2026
Unprompted review
Carsa logo

Reply from Carsa

Dear Gurjeet,

Thank you for taking the time to share your experience. We're delighted to hear that our team provided excellent service and were polite and patient during your first car purchase.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

I recently purchased a seat Leon

I recently purchased a seat Leon, from the Portsmouth branch.
My experience with Joccoaa and the team was great, they are such friendly, knowledgeable and amazing team. They went above and beyond for me to try and sort out the finance company issues.
I’m very happy with my purchase and my mars bars 😊

Only negative I have is with a head office, I spoke to Stuart on the phone regarding the finance and setting it up before my test drive. He asked me about warranty, and I only asked about price but he proceeded to add it on to my finance application, this is something that I didn’t ask for or had made a decision about. This then caused delays with my application having to reapproved etc.
Joccoaa and her team made sure this was corrected and we’re doing their absolutely best to make sure no more delays would happen!

I highly recommend this branch and the instore team! Thank you again😊

August 18, 2026
Unprompted review
Carsa logo

Reply from Carsa

Dear Ella,

We are so pleased to hear about your positive experience with our Portsmouth branch and the exceptional service you received from the team there. It's wonderful to know they went above and beyond to assist you with the finance company issues and that you're happy with your new car and the thoughtful gesture.

We sincerely apologize for the inconvenience and delays caused by the misunderstanding regarding the warranty addition to your finance application. We understand how frustrating it must have been to have your application reapproved due to this. We appreciate you bringing this to our attention, and we are glad that the team at the branch was able to rectify the situation promptly. Your feedback is invaluable as we continuously strive to improve our processes and ensure a seamless experience for all our customers. Thank you for your high recommendation!

Best Regards,
The Carsa Team

Rated 2 out of 5 stars

High pressure to buy extra products

Very high pressure to buy extra products on top of car purchase . Took 3 hours to complete paperwork due to me refusing extras then dropped my part exchange price after they took off the extras . Not an enjoyable experience.

August 20, 2026
Carsa logo

Reply from Carsa

Dear Lloyd,

We are very sorry to hear about your recent car buying experience. We sincerely apologise for the pressure you felt regarding additional products and the extended time it took to complete the paperwork. We also regret that your part exchange price was adjusted. This is certainly not the enjoyable experience we aim to provide.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Came to the Wolverhampton branch to…

Came to the Wolverhampton branch to check over a car for test drive, was welcomed and dealt with by SHAW, he was polite & very well spoken, helpful & managed to secure me a deal and went above and beyond. Thank you

August 21, 2026
Unprompted review
Carsa logo

Reply from Carsa

Dear Martyn,

Thank you for taking the time to share your experience. We're delighted to hear that our team member at the Wolverhampton branch was polite, helpful, and went above and beyond to secure a great deal for you.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Wolverhampton Branch good service

Shaw helped us today in the Wolverhampton branch with securing a new car for my partner. Very happy with the service we received, he stayed overtime to get it all sorted for us

August 21, 2026
Unprompted review
Carsa logo

Reply from Carsa

Dear Billy,

Thank you for taking the time to share your experience. We're delighted to hear that our team member at the Wolverhampton branch provided such excellent service and went above and beyond to ensure everything was sorted for you.

Best Regards,
The Carsa Team

Rated 4 out of 5 stars

The salesman (Austen) was very helpful…

The salesman (Austen) was very helpful and professional. Despite it being extremely busy, Austen did his utmost to look after us.

August 21, 2026
Unprompted review
Carsa logo

Reply from Carsa

Dear Customer,

Thank you for taking the time to share your experience. We're delighted to hear that our salesperson was very helpful and professional, and that they took great care of you even during a busy time. Your feedback is much appreciated.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

ellie and jay at wolverhampton was…

ellie and jay at wolverhampton was great!

August 21, 2026
Carsa logo

Reply from Carsa

Dear Ramandeep,

Thank you for your wonderful review! We are so pleased to hear that you had such a great experience at Wolverhampton. We appreciate your kind words.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Kayden was fantastic throughout our…

Kayden was fantastic throughout our entire experience. He understood what we wanted, found the right deal for us and did it all with a smile. Strong recommend on Carsa Halesowen.

August 21, 2026
Unprompted review
Carsa logo

Reply from Carsa

Dear Calum,

Thank you for taking the time to share your experience. We're delighted to hear that our team member understood your needs and found the right deal for you with such a positive attitude. We truly appreciate your strong recommendation.

Best Regards,
The Carsa Team

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