Car Seat Ninja Reviews 

276
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and helpfulness, providing tailored advice on car seat safety and product suitability. Many highlight the outstanding customer service, noting prompt communication, a friendly approach, and detailed guidance, including in-car fittings and aftercare support. The car seats are consistently described as high-quality, sturdy, and safe, with a wide selection from respected brands. People also frequently commend the fast and efficient delivery service, with many items arriving quickly and in perfect condition. This combination of excellent products and seamless service leads to high satisfaction and repeat business among consumers.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their knowledge, friendliness, and... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, amazing, and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the speed of... See more

Customer service

People report positive experiences with customer service, highlighting the amazing and fantastic support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought the britax max pro 2 car seat from here. The communication was fantastic. Unfortunately, after purchase, they messaged me saying they didnt have the colour car seat I had chosen. They sorted... See more

Rated 5 out of 5 stars

I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition. Natalie provides brilliant customer service and when I hav... See more

Rated 5 out of 5 stars

I contacted Car Seat Ninja before making our purchase to confirm a few things, they were extremely helpful with their response and very prompt. Upon ordering, I was outstanded by how quickly they se... See more

Rated 5 out of 5 stars

Always great service and advice from Natalie. I’ve bought 2 infant carriers, one extended rear face car seat and two high back boosters from her. She’s always helped me work out what’s best for my chi... See more


Company details

  1. Baby Store

Written by the company

Independent childrens car seat advisor and retailer offering free advice. Located in Bishop’s Stortford covering Hertfordshire, Essex, Cambridgeshire, Bedfordshire and Suffolk. Face to face local appointments and virtual assistance to the rest of the UK. Official retailer of Axkid, BeSafe, Britax, Joie and Avionaut Car Seats and accessories.


Contact info

5.0

Excellent

TrustScore 5 out of 5

276 reviews

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5.0

All reviews

(276)

92 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend

Highly recommend. Will not buy from anyone else. Always helpful and happy to help me with any queries.

December 1, 2025
Rated 5 out of 5 stars

Friendly, helpful and competitively priced

Really friendly and helpful. I originally placed an order for an Axkid Minikid 4 Max with another company who claimed to have it in stock, but it turned out to be a 6–8 week wait — something they only disclosed after I’d ordered!

I then came across Car Seat Ninja and was pleasantly surprised to find they were very local to me. The price was cheaper than the other company, so I popped over about an hour after speaking with them. They were incredibly friendly and helpful, and even fitted the seat in my car for me — something that would have taken me a considerable amount of time on my own!

I cannot recommend them enough.

December 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, this site gives great advice and information and you can trust that all the seats they sell are super safe. We bought an Axkid seat for our 6 year and it's fantastic, incredibly sturdy and safe.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

I knew in advance which car seat I wanted but there was no where local selling one. Car Seat Ninja had the seat I wanted at a great price. The car seat was delivered well packaged and on time. Couldn't ask for more!

November 10, 2025
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Rated 5 out of 5 stars

Fantastic!

Natalie was extremely knowledgable, patient and provided great customer service. I am reassured that I have the best rear facing seat for my son, fitted correctly. Highly recommended.

November 7, 2025
Rated 5 out of 5 stars

The best place to buy an infant car seat

We found car seat ninja after trying, and failing, to work out which extended rear facing car seat would fit our car. Made an appointment to see Natalie who was brilliant. She pointed us to three options, fitted each in the car so we could see how they looked, and once we committed to one model she then unboxed and fitted that in the car. The car seat was sold to us at a very competitive price and Natalie was great with our it 3 year old son as well. Anyone looking to buy a car seat for their child should go and see Natalie at car seat ninja, brilliant!

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, Natalie was so helpful and explained everything in detail whilst fitting the car seat, very impressed and would highly recommend

November 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Unbiased, knowledgeable and very helpful

We’ve bought 4 or 5 seats from Car Seat Ninja over the years. Natalie is very knowledgeable & listens to your needs as opposed to pushing a specific seat. She’s very patient and we’ve always been very pleased with the after care too.

October 27, 2025
Rated 5 out of 5 stars

Fabulous service!

I can not rate CSN highly enough! A fantastic lady with bags of knowledge & happy to spend time answering all my questions. Would absolutely recommend and will definitely use again.

October 19, 2025
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