Car Seat Ninja Reviews 

276
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and helpfulness, providing tailored advice on car seat safety and product suitability. Many highlight the outstanding customer service, noting prompt communication, a friendly approach, and detailed guidance, including in-car fittings and aftercare support. The car seats are consistently described as high-quality, sturdy, and safe, with a wide selection from respected brands. People also frequently commend the fast and efficient delivery service, with many items arriving quickly and in perfect condition. This combination of excellent products and seamless service leads to high satisfaction and repeat business among consumers.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their knowledge, friendliness, and... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, amazing, and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the speed of... See more

Customer service

People report positive experiences with customer service, highlighting the amazing and fantastic support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought the britax max pro 2 car seat from here. The communication was fantastic. Unfortunately, after purchase, they messaged me saying they didnt have the colour car seat I had chosen. They sorted... See more

Rated 5 out of 5 stars

I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition. Natalie provides brilliant customer service and when I hav... See more

Rated 5 out of 5 stars

I contacted Car Seat Ninja before making our purchase to confirm a few things, they were extremely helpful with their response and very prompt. Upon ordering, I was outstanded by how quickly they se... See more

Rated 5 out of 5 stars

Always great service and advice from Natalie. I’ve bought 2 infant carriers, one extended rear face car seat and two high back boosters from her. She’s always helped me work out what’s best for my chi... See more


Company details

  1. Baby Store

Written by the company

Independent childrens car seat advisor and retailer offering free advice. Located in Bishop’s Stortford covering Hertfordshire, Essex, Cambridgeshire, Bedfordshire and Suffolk. Face to face local appointments and virtual assistance to the rest of the UK. Official retailer of Axkid, BeSafe, Britax, Joie and Avionaut Car Seats and accessories.


Contact info

5.0

Excellent

TrustScore 5 out of 5

276 reviews

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5.0

All reviews

(276)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent store!! Very helpful and knowledgeable, and quick and easy communication when placing my order. Car seat arrived promptly and I’m delighted with my purchase. Would highly recommend!!

February 6, 2026
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Rated 5 out of 5 stars

Brilliant service - will always come back

Brilliant service. Bought our BeSafe Stretch and our Axkid Mini Kid 4 from Car Seat Ninja. Had some installation questions after we took the seats out and then reinstalled. Natalie was really kind and came back to us swiftly - even out of hours which we really appreciated as we don’t have any other seats to rely on and were worried about getting it wrong. Will definitely keep coming back as the kids grow :)

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. I sent a message asking for suggestions for 2 new seats, the person I spoke to was so unbelievably helpful and I was able to order the same day. Delivery was so quick and then I was able to send photos to check the fit for the seats as well, again they were so helpful and kind! Thank you

February 6, 2026
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Rated 5 out of 5 stars

Brilliant service and super quick shipping! 🤩

The chat function on the website was brilliant, they were able to confirm if they had my choice of seat and case in stock and confirmed when it would be dispatched and delivered which was at my house in less than 48 hours after my first enquiry! Amazing service out of hours and even gave me a discount code as I wanted 2 car seats! Super happy and would not hesitate to buy from them again and highly recommend!

February 5, 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service, very easy to book and responded quick to query, helped us choose 2 extended rear facing car seats, helping us see the fit and the features they offer, very patient with no rush or pressure to decide, helped install in to cars and made sure the fit was correct, wouldn’t go anywhere else for a car seat

February 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Such great advice

Such great advice, felt so confident ordering with carseatninja! The fit of our new car seat is perfect with the fastest delivery!

January 26, 2026
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Rated 5 out of 5 stars

Very knowledgeable on car seat safety

Natalie was so knowledgeable. She helped us weigh up pros and cons to make the right decision, and shared her knowledge on fit and safety. It was really easy to book an appointment and we got one really quickly. Lots of choice in store from well respected brands in car seat safety. Highly recommend

January 8, 2026
Rated 5 out of 5 stars

Always brilliant customer service

I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition.

Natalie provides brilliant customer service and when I have needed advice, she responds promptly.

I will continue to shop from Car Seat Ninja until we reach the point of not requiring car seats anymore and I recommend them to lots of people!

January 2, 2026
Rated 5 out of 5 stars

Blown away with the customer service

Blown away with the customer service. I needed to buy two new car seats for my 3 year old twins. I enquired via the webchat about an isofix base not really expecting a response as this was during the christmas holidays. Not only did i receive a swift response the seller enquired about the height weight of my children was able to recommend a better car seat for the same price that would last my children longer than the one i was originally looking at. The seats were delivered within 3 days with dpd. This was to northern ireland where some English businesses do not deliver to. The seats are beautiful, i installed them myself. They are so comfortable looking and the kids love them. The seats are excellent but the customer service is what sets this business apart from other sellers. Highly recommend.

December 29, 2025
Rated 5 out of 5 stars

Cannot recommend this enough!

Cannot recommend this enough! We had been given the details for this via SCBU after having a premature baby and thank god they did.

Took all the stress and floods of information out of the decision. Couple of questions via WhatsApp and we had a car seat recommendation in minutes (on NYE as well!)

Ordered very easily via the website and was delivered within about 48 hours!

If you need to get a car seat, especially if you have a premature or small baby, do not hesitate to use this service.

January 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Fabulous experience as always

Have used this lady three times now, once when purchasing and installing my car seat then twice when buying accessories for the car seat. The level of customer service you receive is amazing. Before purchasing the car seat I message with a few questions and she got back to me incredibly quickly, the day of installation went incredibly smoothly she was very knowledgeable. I was given lots of advice and information. The lady is very lovely and welcoming. Following the purchase of the car seat I have order two accessories (cooling pads and seat protector) both have been sent quickly and arrived next day despite it saying it would take 3-5 days. Overall I am extremely satisfied with my experiences with this lady and would highly recommend her to anyone looking for a car seat.

December 12, 2025
Unprompted review

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