Sytner Group Reviews 118,643

I am a professional delivery driver for various dealers and I have found the staff at Sytner MINI amazing.
The attention to detail of the vehicles has always been of the highest quality and on delivery the customers are always complimentary to the executive they have dealt with saying what an easy process with there purchase

Purchased a used approved Q4 etron in November 2025 , car started faulting after 3 weeks several issues , charging , boot not closing , MMI saying it was 1970 , contacted them and they had the car back in January 2026 , three and half weeks later we got car back , two days later same faults again , they took the car back again for three days , got it back and still faulting , contacted Audi executives office , Audi financial , motor ombudsman and financial ombudsman and still car faulting , different faults now , just want to hand it back but Leicester Audi are now wanting it back again to determine if we can give it back , going to have to take legal advice as ombudsman and Audi financial services are back logged and say it may be 6 months before they get to us ! Absolutely poor service and after sales , don’t want the car now but Audi Leicester are saying they want it back for a third time to see if there are any faults ! We have screen shots and videos of when the car faults , seems to me like they are trying to fob us off with a faulty vechile , we definitely be seeking legal advice regarding this matter !!

Service of our XC60 completed.
However, one request to stamp two missing services in the service book was not done and the current service stamp now on the wrong page.
Cannot telephone and talk to anyone about it - leave a message and they will call back. AT THEIR CONVENIENCE.
Where’ customer service gone to ?

After today’s visit, I feel I need to leave an honest review because the whole experience was extremely disappointing.

The appointment was booked for a specific time, although communication already seemed unclear from the beginning. I informed them that I would be around 30 minutes late. When I arrived, I checked in at reception and was told to take a seat. After waiting for over an hour, I finally asked what was going on, only to find out that the receptionist had forgotten to inform the staff that I had arrived.

For the next hour they were checking my part exchange vehicle, but nobody updated me or explained anything. The test drive was probably the worst part — the car only had enough fuel for around 20 miles. Driving a vehicle with such a low fuel level is unprofessional and can potentially damage the fuel pump, as all the debris from the bottom of the tank gets pulled through the system.

Before travelling 170 miles to visit, I clearly explained my budget, informed them that I had a part exchange, and asked whether it was even worth making the journey. I was assured that it was and that they only needed to inspect my vehicle. After the inspection, I was told everything was fine.

However, after spending nearly three hours there with poor communication and unprofessional service, I decided to walk away. If I am expected to spend a large amount of money on a car, I also expect a professional level of customer service. Unfortunately, the entire experience was chaotic and far below expectations. The service I received was completely different from what had been promised over the phone, and even something as basic as properly preparing the car for a test drive was clearly ignored.

A great reception by the hosts Rebecca and Carisma. I couldn't have been better looked after.

Saw the receptionist on arrival,gave her my reg no,she told me to sit in showroom,15 mins later a guy came and said no record of my car,she had got the wrong reg number,then he told me my service plan had finished,and had no extended warranty,he went away for 5mins,they had found the service plan,but definitely no warranty,I insisted there was,he left me again sat in the middle of the showroom,when he came back asked me to come to the service desk,she said I had no warranty,told me to go home and check,at no time was I offered a drink,I came home very upset,rang BMW warranty,told them I paid in March on my bank statement,they said you do have warranty,they rang the dealership,all this has put me off ever going there again.

Been served by pair of very pleasant ladies Rebecca and Angela. They quickly got my ordered part brought to me and served me with hot drink while waiting.
Very lovely and welcoming environment.

Looked after us well, great how they present and handover the car. Comprehensive handover instructions. Everything we would expect from M.B.

I would like to thank Jordan Wilson for his kind, friendly and proficient service.
I picked up my mini countryman today from Sytner in Wolverhampton and couldn’t be happier with my car.

Writing
We recently purchased our Geely EX5 from Sytner Geely Northampton and I just wanted to leave a review for Josh, who looked after us throughout the process.
From the beginning, Josh was always polite, organised and easy to contact. Even when there were delays and some miscommunication between departments, he stayed calm, professional and continued trying to help us and keep things moving.
Buying a new car while managing work, childcare and busy schedules can be stressful, and Josh was understanding of that. He never made us feel ignored and always replied when we needed updates or support.
What I appreciated most is that he was honest, approachable and didn’t disappear when problems came up, which unfortunately is quite rare nowadays.
We are very excited to collect our new Geely EX5 and would definitely recommend Josh to anyone looking to purchase a car from Sytner Geely Northampton.
Thank you again, Josh!

Had wonderful service today especially from rav quite satisfied on the whole made a complicated situation seem easy .

Rebecca and Angela always give a great welcome and are very efficient and friendly and helpful. The first moment you enter the place you know you are in good hands.

Had a waiting while they undertook a planned service
The staff on service reception where excellent and kept me well informed
But must especially mention Collette who looked after service reception where she smiled and looked after a busy morning of client - really Sytner Coventry should be proud of her professionalism

Long journey again from Llandudno to Sytner South West London, greeted by Lorraine who provided coffee and biscuits and was a pleasure to deal with thanks!!

Following our daughter’s purchase of the A200 saloon, a few months ago, we went back and purchased the A200 hatchback for my wife.Great customer experience, relaxed, no pressure and very friendly atmosphere.
All questions answered with great explanations.

Both Daniel and James were both excellent throughout, great ambassadors for the Sytner Group and Mercedes.

Very well done indeed.
Best wishes,
Mahmood

Terrible. Mini sold me a car which was damaged, this damage was found on the first service. Since then we have been accused falsey of causing the damage. We have complained and been told they would cover half the cost of something they should cover the whole cost for. Will never buy a BMW or Mini again, the service I have received is nothing short of a joke, put a car sales man in a suit and they think they are Lord Sugars next apprentice.

Lisa Walters and all the staff at Sytner give outstanding, friendly and incredibly efficient service.
The boot lock on my BMW Series one malfunctioned: I was promptly booked in for today, Monday 11 May 2026 and my car was repaired( under warranty) and was ready to collect well before the time expected. Great service from Lisa, the staff who took the car from me then the mechanic. Brilliant service. Much appreciated.
Ian

I contacted Sytner Select Northampton on Saturday 9th May to enquire about a Mercedes CLS350d Estate they had for sale. I spoke to Colin and Gianni over the phone, arranged to view the car the same day, and was given no indication of any issues with the vehicle. We travelled for an hour to reach the dealership, arriving at 4:45pm.

On arrival, we told reception we had an appointment arranged with Colin and Gianni, and were asked to take a seat. After waiting 25 minutes with several sales staff visible and free, we went back to reception to ask what was happening. The person who responded turned out to be Colin, the manager, and he was abrupt and rude when asking who we were there to see – before simply saying someone would be with us shortly.

A sales advisor called Lloyd then came over and said he would bring the car round. We waited another 10–15 minutes, only for him to return with the wrong vehicle. We then had to wait again for the correct car to be brought over; by this point, we had been at the dealership for nearly 50 minutes.

When the car finally arrived, the condition was absolutely shocking – it was completely unprepped, and nothing like what we were led to expect. The issues included:

A cracked and damaged front splitter

The bonnet not closing correctly leading to us having to pull over on the test drive.

All four wheels heavily kerbed and corroded

Scratches, scuffs and paint loss on both rear arches and the rear bumper and noticeable over spray.

Heavy scratches on two of the doors

An interior covered in mud and dirt, with vents full of grime

Wing mirror being damaged and over spray.

We took the car for a test drive an hour after arriving , but the experience was just as poor – it felt severely underpowered, suggesting a mechanical problem, and there was a noticeable clunking noise coming from the front right side.

After the drive, we raised all these concerns and asked if there was any flexibility on the price, but were told there was absolutely no room for negotiation. It is extremely frustrating that Colin, as manager, failed to mention any of these major issues over the phone – effectively misleading us and wasting our time and travel.

It is worth noting that this site used to be The Car Shop, where we bought a BMW 540i and received outstanding service and quality. Since becoming Sytner Select, the standard has dropped drastically. Rude staff, disorganised processes, and vehicles being misrepresented and sold in an unfit state make this a place I would strongly advise avoiding. I have all the pictures of the vehicle for evidence and proof of the disgusting, lieing and time wasting tactics of Collin.

Good experience overall, I travelled 4 hours to view a CUPRA Born I had been looking for, for several months, I was pleasantly surprised by the condition of the car after having previously had a few disappointing experiences from other dealers, both Jay and Joe were great at allowing me to view the car in my own time, test drive and finalise the deal, I would definitely consider Sytner the next time I need to buy a car

I bought a brand new Range Rover Sport PHEV and had endless issues. It’s back to get checked out and the wait is 5 weeks. Stockport gave me a 24plate diesel as courtesy car, which will cost me allot of money. When I asked about it, I was fobbed off as “sadly we can’t do anything you just have to wait”.