Sytner Group Reviews 

Libby and Sam were both amazing. So patient with me and my family throughout the entire experience

A total Lack of customer service and interest with the problems I had with my car which was at the oldbury showroom for 2 weeks awaiting a fault to be rectified with the left wheel which had developed a squeak when turning left. The team stripped the breaks down and replaced the wheel bearing which did not rectify the problem then I was told they were awaiting a senior technician to look at it so who did the work in the first place was it somebody not senior.
The car was then left for a for three days and nothing else was done to it. Anthony a manager I presume then phoned me and asked me if I would give him to the following Tuesday to rectify the problem and If the problem was still there he would give me a refund minus the mileage I had put on the vehicle I agreed and the following Tuesday arrived still not rectified. I then informed Daniel Prestige that I wanted a full refund And he informed that I was not entitled to one, after I had explained to him what my statutory rights were and after he had spoken to Mark Harris he agreed and I left the car with you on your forecourt. What a shambles and complete embarrassment for Sytner Oldbury because I will tell this story to many people as I work as a statutory compliance Manager and could have took the problem a lot further but I just wanted to get rid of the stress it has caused me. I was charged seven hundred and fifty pound for the mileage I had accumulated and not once did anybody say sorry through no fault of my own.
I have lost around a thousand pounds with car tax and insurance and now have the inconvenience of sourcing another car. Just a complete and utter lack of customer service. And Sytner Oldbury should be embarrassed about it , but will they ! I think not. Thank you for listening.
Mark Diggory

Drove my new MINI Cooper S away yesterday from Sytner MINI at Stevenage. The whole experience from my initial visit, then test drive and purchase, through to collection was faultless. I was mostly looked after by Tia, who was both friendly and knowledgable, though when engaged with the wider team too, they, like Tia, offered great service.

Kelly and the team were welcoming and very helpful, delivering coffee when required whilst I waited for my M3 to have its oil changed prior to a raod trip.

Smooth from start to finish. Josh and the team have been very helpful. Eoin helped to pick the perfect car.

The advance arrangements were simply organised and I was sent reminders ahead of the attendance date to ensure the service date was remembered.
Arrival, despite the facility being busy, was its usual efficient and well organised process. My service technician, Imran, was friendly and courteous. He made sure that I was apprised of the specific work required for my vehicle, and kept me updated with progress of that work throughout the day. Excellent service start to finish.

Chris. Has been super helpful today, a great guy and will be happy to go back and buy from him as he totally understood our needs and budget

Alfie did a great job looking after me

Fantastic service throughout both visits from Euan and Tyrke. Great experience Thankyou

Helpful, experienced and informed staff. Excellent ability to book your car in with short notice availability and short turn around waiting times or leave your car and collect later. Health checks with a video sent to you to better understand the condition of your vehicle and where to be advised when to make maintenance changes that keep your car roadworthy, safe and in good working order.

Absolutely appalling experience – I would not recommend Sytner Select Swindon.

I purchased a used car from Sytner Select Swindon on 6 July. The engine management light came on during the TEST DRIVE. I questioned this because I did not want to purchase a car with a fault, but I was reassured it was simply because the vehicle was low on fuel.

Around 30 minutes after driving away having purchased the car, the engine management light came straight back on.

I reported the issue immediately and returned the vehicle. The dealership subsequently carried out around £600 worth of repairs. I raised wanting a refund within days of purchasing the vehicle and later made clear that I wanted to reject the car.

It has now been over SIX WEEKS. Sytner have had possession of the car for weeks, while I have been left without the vehicle I paid for and without my money.

The communication throughout has been awful. I have repeatedly had to chase calls and emails, have felt completely disregarded as a customer, and have had to escalate the situation to The Motor Ombudsman and my local MP just to try to get this resolved.

I also paid for a three-year extended warranty, yet after this experience I have completely lost confidence in the dealership.

Buying a car should not result in weeks of chasing, financial loss and stress while the dealership has both the vehicle and your money.

I genuinely wish I had never purchased a vehicle from Sytner Select Swindon. Based on my experience, I would strongly recommend anyone considering buying from here thinks very carefully before doing so.

First class service from a great team at BMW always go the extra mile for customer satisfaction

As always I received excellent service from my local Mercedes-Benz dealership.I had a problem with the EML on the instrument cluster the car went in for a diagnostic.The fault was found and a video sent to me so as I could see the problem.I have always received a warm and friendly welcome and know my car is in the best possible hands

I was welcomed into the dealership immediately by the lovely girl at reception who offered drinks and a seat. She asked who I was there to see and proceeded to seek out Joseph Buerk. Joe was very attentive and listened to my request. He took me around the car I was interested in and took me out for a test drive.
I was delighted and said yes almost immediately.
Overall my experience was excellent, I couldn’t fault the dealership they are all very polite, friendly and professional. Would thoroughly recommend.

Used car sales person was personable and easy to communicate with both face to face and via email/phone going above and beyond on two occasions.
I had an appointment to test drive a PHEV car, on arrival the battery had zero percent charge - not great (same happened at a different Sytner dealer only for that one the battery was charged but there was no fuel in it!)
I found the whole buying process was way too much faff with business managers and sales managers involved. From paying a deposit to collecting the car took too long. Also a simple request I made four days before collecting the car was not done (I'd also phoned the day before as a reminder) To be fair I was given a full tank of fuel as compensation.

As always the team at Sytner in Stevenage are fantastic, they keep me updated on what’s happening with my car and the technician is happy to explain everything.
Faye at service reception was very helpful and really made me feel valued as a customer, I can’t recommend them highly enough

Kacper made the whole process of buying the car I wanted straighforward and easy. Too many times these days you either experience a hard sell or apparent apathy and it was a pleasant experience to deal with someone who was efficient, polite and eager to please.

My LR was called in for a full day service recall but the first appointment was cancelled as the required parts were not available.
When I arrived for the rearranged appointment a month later there were no available courtesy cars. I then had to call a neighbour to pick me up.
Otherwise everything was ok.