We visited twice before purchasing our mattress, bed and headboard. Paul was exceptionally helpful and so full of knowledge. It made choosing a bed so easy. Would 100% recommend. They offer storage... See more
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Review summary
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We bought a mattress to replace an old one and had very specific requirements. Carter’s were excellent in their knowledge of specialist mattress and bed considerations. Paul, the sales rep, was very... See more
Company replied
This has been an excellent eperieince from start to finish, The Shop staff were patient, informative, and thoughtful in their advice. We got a good price. The delivery team were polite, efficient a... See more
Company replied
Five star customer service. We happened to find Carters by chance and we are so glad we did! Sally was amazing and gave us just enough information to help us choose our mattress and bed during our vis... See more
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Company details
Written by the company
We are proud to be home to the largest Stressless & Harrison Spinks studios in the UK. Carters Furniture & Bed City have been proudly helping customers furnish their homes for OVER 50 years. As a family-run business, we’re committed to offering an outstanding range of quality furniture, expert advice, dependable delivery, and exceptional customer service. Carters Furniture Centre & Bed City showrooms in Kidderminster, West Midlands total over 45,000sq foot and have a vast selection of beds, mattresses, living room, dining room and bedroom furniture available for you to browse. We stock premium brands such as Stressless, G Plan, La-Z-Boy, Alstons, Parker Knoll, Harrison Spinks, Vi-spring, TEMPUR, Sealy, Dunlopillo, Hypnos and Ercol as well as local suppliers.
Written by the company
Contact info
Caldwell Mill New Road, DY10 1AQ, Kidderminster, United Kingdom
- 01562755766
- info@carters-furniture.co.uk
- cartersfurnitureonline.co.uk
4.9
Excellent
2K reviews
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Great products at a fantastic price.
December 15, 2025
Reply from Carters Furniture Centre & Bed City
Hi Mark,
Thank you so much for your 5 Star review!
Carters :-)
Excellent Service
From walking into the showroom to the bed being delivered I cannot fault the customer service received from Carters. Sally was amazing and her experience showed through when selecting my bed. Thank you. I have recommended you to friends and family.
November 8, 2025
Reply from Carters Furniture Centre & Bed City
Hi Suzie,
Thank you for your fantastic review! We will of course pass your comments on to Sally.
Carters :-)
Reply from Carters Furniture Centre & Bed City
Thank you so much for your wonderful review!
Carters :-)
Purchasing an item previously viewed
The young man was very helpful and efficient in sssisting me with my purchase and putting my purchase in my car.
December 8, 2025
Reply from Carters Furniture Centre & Bed City
Hi Elaine,
Thank you so much for your lovely review!
Carters :-)
Excellent customer service.
December 6, 2025
Reply from Carters Furniture Centre & Bed City
Thank you for your excellent review!
Carters :-)
Reply from Carters Furniture Centre & Bed City
Hi Vincent
Thank you for your lovely review!
Carters :-)
Reply from Carters Furniture Centre & Bed City
Hi Chris,
Thank you for your wonderful 5 Star review!
Carters :-)
Very knowledgeable sales person
Very knowledgeable sales person. Most helpful and friendly. Advised all the way to purchase. Thank you Malcolm.
December 1, 2025
Reply from Carters Furniture Centre & Bed City
Hi Karen,
Thank you so much for your lovely review!
We will pass your comments on to Malcolm.
Carters :-)
Well the initial atmosphere when you…
Well the initial atmosphere when you walk in is very relaxed with an atmosphere is welcoming with quality furniture on display from the outset.
The staff were very welcoming and knowledgable, who made perusing easy and relaxed, that is why you deserved a good review.
November 29, 2025
Reply from Carters Furniture Centre & Bed City
Hi Austin,
Thank you for your wonderful review!
Carters :-)
Reply from Carters Furniture Centre & Bed City
Hi Sarah,
Thank you for your lovely review!
Carters :-)
Very impressed with the advice
Very impressed with the advice and guidance given by Matt Lowings. From showing him photos of the armchairs we had and discussing why we no longer found them comfortable Matt showed us exactly what were looking for. The style was right as were the levels of back support and we look forward to their delivery next year.
So pleased we dropped by…
November 24, 2025
Reply from Carters Furniture Centre & Bed City
Hi Steve,
Thank you so much for your fantastic review! It really means a lot to us as a family run business. We will pass your comments on to Matt.
Carters :-)
Purchased several items
Purchased several items. The service was excellent, helpful and knowledgeable.
The Delivery Team were also excellent and caring,taking great care not to cause damage to any part of the house or delivery.
We were very pleased with the whole experience.
November 20, 2025
Reply from Carters Furniture Centre & Bed City
Thank you so much for your excellent review! We will pass on your comments to the delivery team.
Carters :-)
Staff very helpful without being pushy
Staff very helpful without being pushy. Recommended.
November 20, 2025
Reply from Carters Furniture Centre & Bed City
Hi Richard,
Thank you for your wonderful review!
Carters :-)
Snuggle chairs are the way forward .
Carters in Kidderminster is always the first place we look , when searching for a special item for our house , they offer quality furniture at great prices.
The staff are super friendly and helpful, the show room always looks great, it would be nice if they had a cafe in there.
November 20, 2025
Reply from Carters Furniture Centre & Bed City
Hi Michelle,
Thank you so much for your excellent review!
The cafe idea is quite interesting.
Carters :-)
Always friendly and helpful
Always friendly and helpful
I ordered the stresses footstool tray but it’s a lot lighter in colour than I wanted unfortunately
My mistake
Wondering if it can be returned or exchange ???
November 11, 2025
Reply from Carters Furniture Centre & Bed City
Hi Kate,
Thank you for your 5 star review!
If you call the store on 01562 755766 they will be able to advise.
Carters :-)
5* service
Really knowledgeable staff, great variety of products and excellent service.
November 14, 2025
Reply from Carters Furniture Centre & Bed City
Hi Mr Brown,
Thank you so much for you superb review!
Carters :-)
Great shop
What a fantastic place Been their a few times fantastic furniture well built and solid the delivery team afe great and very polite and helpful would highly recommend keep up the good work 👍👍
November 1, 2025
Reply from Carters Furniture Centre & Bed City
Hi Graham,
Thank you so much for your continued support, we look forward to seeing you in either store again soon!
Carters :-)
You can trust Carters
A family business that does what they say they'll do, which is why we have dealt with them many times over the years. This time we needed sofas, and Mathew helped us through the process with a professional but also a light, friendly, and humorous touch.
November 10, 2025
Reply from Carters Furniture Centre & Bed City
Thank you for your wonderful review! It really means the world to us!
Carters :-)
We were very impressed with the choice…
We were very impressed with the choice and quality of the showroom. Very helpful staff and customer service afterwards .
November 1, 2025
Reply from Carters Furniture Centre & Bed City
Hi Nicky,
Thank you for your brilliant review!
Carters :-)
Very knowledgeable and pleasant staff…
Very knowledgeable and pleasant staff who genuinely want to help you find the right product. Prices are very competitive and the quality is excellent.
November 8, 2025
Reply from Carters Furniture Centre & Bed City
Hi Dana,
Thank you for your lovely review! We are very proud of all of our staff, it is about the customers not the sales!
Carters :-)
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