Car Tyres Reviews 91

TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Complete joke. Ordered 2 tyres, confirmed email for Halfords to fit on Sunday. Arrived to find Halfords doesn't even open on Sundays. No apology, no explanation. Only bonus is no payment is made befor... See more

Rated 1 out of 5 stars

Ordered 2 Uniroyal tyres turned up at Halfords on the date and time supplied , No trace of the order Halfords don't even stock Uniroyal . Please do not buy from cartyres.com. Halfords customer servic... See more

Rated 1 out of 5 stars

Appears to be a website just for Halfords Autocentres. jill.mcdonald at halfords.co.uk CEO Halfords. They are a large corporation who put profit over service. Badly trained staff and appalling proce... See more

Rated 1 out of 5 stars

Ordered 4 michelin crossclimate tyres. Received confirmation email. Fitting should have happened Halfords Wigan. Before arrival phoned to halfords to confirm that my tyres have been delivered, but th... See more

Company details

  1. Tire Shop

Information provided by various external sources

As an experienced provider of car tyres, we looked at the way they were sold online – and we didn’t like what we saw. Websites were hopelessly complicated. Finding the right tyre was a nightmare. And, if we’re honest, we didn’t think some companies were trying hard enough to give their customers a fair deal. And then we thought ‘we can fix all that’. So we did. Our website is easy to understand and use. All you need for the correct tyre is your registration number or tyre size. And we make a point of comparing online prices every single day – without fail. Then we charge less than the lowest, like for like, on big names and budget brands. Simple as that. But we go further, because we brought proper fitting into the service. Tyres are all about safety – so you need an expert dealing with your wheels. That’s why we went into partnership with tried and trusted names like Halfords and main franchised dealers local to you. Huge range to choose from. Low-as-we-can-go prices. Safety-first fitting. The only place you can get it all is CarTyres.com


Contact info

1.2

Bad

TrustScore 1 out of 5

91 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cheap, quick, easy!!

Ordered my tyres for much cheaper than I could find them anywhere else. Took 5 minutes to find the tyres and book a fitting and had it done round the corner from my office the next day. Couldn't have asked for more!

March 23, 2016
Unprompted review
Advertisement
Rated 5 out of 5 stars

Got what I wanted locally and cheaply at the time stated

I was a little sceptical having read some of the reviews so I checked with Halfords on the day of installation that the tyres were there and they were. I paid exactly what I thought I would be paying - which was significantly less than buying direct from Halfords . You need to allow 48 hours from booking to being fitted is the only drawback , but if you are not in a rush then it's fine. Halfords themselves were busy but I was in and out in the hour that they told me I would be , though the fitting only took 20 minutes.

March 2, 2016
Unprompted review
Rated 1 out of 5 stars

Bit of a waste of time really

Very good price quoted and easy to use website. Booked car in to Crawley, Halfords. Got a call from the following day from Halfords to say they couldn't get anywhere near the price I had been quoted and to ring Cartyres.com. Few days later thought I would try again at a different Halfords so re ordered tyres with Cartyres.com to be fitted the following week at Sevenoaks Halfords. I expected to get the same reply but didn't get a call from Halfords so the day before the booked date I rang Halfords up to check they could fit my tyres at the quoted price. No problem at all and they confirmed they had my tyres in stock. Drove over to Sevenoaks the following day about a 45 mile round journey and left the car with them to fit my tyres and went for a walk. Got a call 20 minutes later from Halfords to say "there was a bit of confusion" and that they didn't have my tyres in stock but they could get them in later that day. I pointed out that I had rang them the previous day to check availability and that I had taken a day off work to get the job done. I wasn't prepared to hang around till later that day so I gave up and went home. Just booked my tyres to be fitted in my local town which is costing me an extra £10.00 overall but when you take my wasted time and petrol into account it sort of pales into insignificance.

December 14, 2015
Unprompted review
Rated 1 out of 5 stars

Lowest Priced Tyres Guaranteed! but in reality cannot deliver on price

My experience with cartyres.com started off well, the website was clear and easy to order four new tyres for my car. It was simple to organise the garage to fit, and at a time a date that suited.

However this is when the good experience ended unfortunately;
(i) The garage who was to fit the tyres emailed me the following day detailing they were unable to honour the tyres at the price agreed through cartyres; quote "I am sorry but i cant get the tyres for the price quoted from cartyres.com" he did offer the tyres at £60 more - surely if the tyres are agreed through the site these should be honoured by the garage?
(ii) Misunderstandings can happen and I phoned cartyres, this started off well and they understood, however they needed to pass the query to customer service and would get back to me. Unfortunately there was no reply and I followed up with them later in the day..still no reply. I phoned the following day and was told I had to email my query and I shouldn't expect a phone call from cartyres and also to phone the fitting garage; again no success. I gave cartyres one last chance and they took my details but again I have had no reply.

Overall it is very disappointing that the garage would not honour the price stated on cartyres and this was made worse by the lack of customer service.

Companies like cartyres rely on the prices stated on their website to be honoured by the fitting garage otherwise what is the point of their existence? and the differential to others must be on strong customer service; however on both of these occasions they have failed

November 10, 2015
Unprompted review
Advertisement
Rated 4 out of 5 stars

Very happy with service provided.

I looked on many tyre web sites before choosing this one. Firstly because they offered the tyres i was looking for (which most didnt) And secondly because of the reviews i read.
Very happy overall with the service provided by website and Halfords Auto Centre. I would recommend calling your garage of choice the day before to ensure they have had the stock delivered and that the appointment time is confirmed. I had to move my slot from 9:30 to 11:30 as they were double booked. Not a major issue and i didnt mind at all, but calling before is a good idea. Would definitely use the service again and recommend to friends.

November 10, 2015
Unprompted review
Rated 5 out of 5 stars

GREAT PRODUCT FOR AYONE WITH A EXPECTED LOW MILEAGE

POUND FOR POUND ONE OF MY BEST BUYS THIS YEAR .WELL DONE EVERYONE INVOLVED.

October 22, 2015
Unprompted review
Car Tyres logo

Reply from Car Tyres

Hi Gerald, thanks so much for our five star review, we're delighted you found a great buy on CarTyres.com and look forward to helping you find tyres next time you need them. Kind regards The CarTyres.com Customer Service Team.

Rated 5 out of 5 stars

If only everything was this easy

Easy ordering on the site, best price,tyres fitted at the agreed time - in and out in twenty minutes.

October 21, 2015
Unprompted review
Car Tyres logo

Reply from Car Tyres

Hi Peter, thanks so much for taking time out to review CarTyres.com. We're really pleased you enjoyed what we do. We hope we can help you out next time you need tyres. Kind regards The CarTyres.com Customer Service Team.

Rated 2 out of 5 stars

good prices online, but did not supply tyres quoted

rang me day before tyres were due to be delivered to say particular product quoted was not available, suggested alternative, which I felt I had no choice but to except.

October 20, 2015
Unprompted review
Car Tyres logo

Reply from Car Tyres

Hi Mr Patel, thank you for taking the time to review our service. We are very sorry you felt you had no choice but to accept the alternative tyre we offered you. As you know the reason we suggested an alternative was because the budget brand you had chosen would have been delayed by a day due to availability issues in your local warehouse,as such we offered you a more expensive tyre for the same price as you had been quoted online when you ordered. I'm really sorry you felt this was an inappropriate gesture of goodwill. We work very hard to ensure that our customers are happy with their tyre choice. We hope you will consider us again in the future and understand why we offered you a better alternative tyre than you had chosen originally. Kind regards The CarTyres.com Customer Service Team.

Advertisement
Rated 5 out of 5 stars

Great prices

Unbelievable prices easy to use web site, don't know how long they will last but look ok,

October 19, 2015
Unprompted review
Car Tyres logo

Reply from Car Tyres

Thanks so much, Julian for writing us a 5 Star review. We're really pleased you found our website easy to use. Don't worry we'll be around to offer you the best online prices for your tyres in the future, that's for sure! Look forward to helping you out again. Kind Regards The CarTyres.com Customer Service Team

Rated 5 out of 5 stars

Stress free and quick!

I personally dread getting my tyres fitted. I know its something that needs done however its a pet hate of mine!

I normally go to my local dealer however had a look online for a change and Im glad I did. It was dead easy and simple to do. Tyres were fitted on my day off from work which was fab and I was literally in and out without hanging around for two long! I will be back for my other tyres in future- thanks

October 15, 2015
Unprompted review
Car Tyres logo

Reply from Car Tyres

Thanks so much, Sarah, We're delighted with the 5 star review you gave us! We look forward to helping you again with your tyres. Warm wishes - The CarTyres.com Customer Service Team

Rated 5 out of 5 stars

First class service

No fuss, staff ready and waiting to accept my car for the fitting of new tires.

October 13, 2015
Unprompted review
Car Tyres logo

Reply from Car Tyres

Hi Joan, Thanks ever so much for our 5 Star review. We're so please you enjoyed our no fuss service. We look forward to helping you again in the future. Kind Regards - The CarTyres.com Customer Service Team

Rated 5 out of 5 stars

First class service beginning to end

Excellent service and an excellent price, would recommend to anyone and will deal with them again when the time comes for new tyres.
First class service beginning to end

October 12, 2015
Unprompted review
Car Tyres logo

Reply from Car Tyres

Hi Paul, thanks so much for taking the time to give us a 5 star review - we really appreciate it! We're looking forward to helping you again in the future. Warm wishes - The CarTyres.com Customer Service Team

Advertisement
Rated 5 out of 5 stars

Good value for money.

Good value for money budgets, fitted quickly and professionally at Halfords Autocentre

October 9, 2015
Unprompted review
Car Tyres logo

Reply from Car Tyres

Hi, Thanks for taking the time to review our service. We're so happy you enjoyed using www.cartyres.com. We work very closely with Halfords and will pass your comments onto them too for a job well done. We look forward to helping you again in the future. Warm wishes The CarTyres.com Customer Service Team.

Rated 5 out of 5 stars

Superb service and saved a fortune

First time for using this site but will do it every time from now as quick, easy and saved around £40 per tyre from my normal National centre

October 7, 2015
Unprompted review
Car Tyres logo

Reply from Car Tyres

Hi Julie, thanks so much for taking the time to review your CarTyres.com experience. We're delighted we saved you money on your tyres and that you loved our service. We really hope we can help you save again next time. Warm wishes The CarTyres.com Customer Service Team.

Rated 4 out of 5 stars

Services

I was very impressed by the efficient service ?

October 6, 2015
Unprompted review
Car Tyres logo

Reply from Car Tyres

Hi Sam, thanks for taking the time to review CarTyres.com. We're really pleased you were impressed with our service and we hope to be able to help you again next time you need tyres. Kind regards CarTyres.com Customer Service Team.

Rated 2 out of 5 stars

Purchasing 4 tyres and confirmed an appointment

Not the best experience!
1. No help regarding website sales descriptions, eg they charge £3/£4 extra for a "Merc/Audi" tyre and could not tell what exactly they charge it in my phone enquiry.
2. The garage I booked for to do the job did not know my booking, hence my time had been wasted to wait for them to order, deliver and then work.
3. The price are good.

October 2, 2015
Unprompted review
Car Tyres logo

Reply from Car Tyres

Hi Bernard, thank you for taking the time to complete a review for us. We really appreciate it when customers share their experiences, especially if things don't go exactly as planned. We work very closely with our fitting partners to make sure our customers are looked after and we're really sorry that on this occasion your tyre fitting did not go smoothly. As you know from our conversations on the day there had been a technical issue with your fitting centre's internet access and as such they had not received the email alert from us informing them to order your tyres. As soon as you let us know there was a problem we called them straight away and they explained why the error occurred and ordered your tyres for you immediately. I understand that you simply left your car with the fitting centre and they fitted your tyres a few hours later, the very same day. Unfortunately because their internet connection had failed they did not receive your order and as such could not have ordered your tyres. I really hope that you realise this was very much a one off situation that CarTyres.com could not have foreseen but that we worked with your fitting partner to make sure you were informed at all stages and your tyres were ordered and fitted very quickly. We're delighted you found our prices were good and hope that we can welcome you back again in the future to help you save money on your next set of tyres. Kind regards CarTyres.com Customer Service Team

Advertisement
Rated 5 out of 5 stars

Great service no hassle and the best choice of tyres and prices

Easy purchase and fitting , hassle free job done.
Have already recommend among friends
And will be happy to return

October 2, 2015
Unprompted review
Car Tyres logo

Reply from Car Tyres

Hi Gary, thanks ever so much for taking the time to review CarTyres.com. We really appreciate that you're recommending us and are delighted that your tyre purchasing and fitting experience was hassle-free. We look forward to helping you again in the future. Warm wishes CarTyres.com Customer Service Team.

Rated 5 out of 5 stars

Very efficient

Having used other tyre price sites, when this came up as cheapest I gave it a go and proved very good. They even use Halfords Autocentres as fitting agents so appointment was confirmed soon after ordering and on the day was very smooth operation.

October 1, 2015
Unprompted review
Car Tyres logo

Reply from Car Tyres

Hi John, thanks for reviewing CarTyres.com, we're delighted we were the cheapest you found and that the service provided by our fitting partner was great. We look forward to helping you again next time you need tyres. Warm wishes CarTyres.com Customer Service Team.

Rated 5 out of 5 stars

A positive experience from the start, highly recommended.

This was my second time as a purchaser of tyres through cartyres.com and yet again, I have only good things to say about them.
Nobody else in cyberspace was able to offer the tyres I wanted at anything close to the low price I paid (at Halfords, having placed the order through the cartyres.com site).
The staff at the branch I selected to do the fitting are a great bunch of people and more importantly; not only do they do a good job but their approach to customer care is second to none.

Even if the tyres had been a little more expensive, I'd still have chosen cartyres.com because of the fact that their fitting arrangement is with a reputable, professional and knowledgeable company.

Well done to all involved. :-)

September 30, 2015
Unprompted review
Car Tyres logo

Reply from Car Tyres

Hi John, thanks for choosing CarTyres.com and for taking the time to review our service. We work very closely with our fitting partners and have passed your comments onto them too, it's great to know we all did a good job for you and that you have used us before. We really hope we can help you again in the future. Warm wishes CarTyres.com Customer Service Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look