Carvana Reviews 

Sold my 2021 Porsche 911 Cabriolet! Great experience. The offer was much better than the dealers. Would definitely use again. Received ACH payment the next day.

Very easy to sell my car - excellent web site process.

I shopped at Carmax and the Lexus dealer who sold me the car new.

Carvana mane the best offer.

Your app was fairly easy to navigate, terms were understandable, the offer was right in line with what I had been told. Your driver/rep was very polite and professional and knowledgeable.

From filling out the application to watching my 18 year old vehicle being driven away this was a very easy and memorable experience.
Seeing what you would offer me for my car was great. Knowing that you would pick it up was also a wonderful service.
Your employee Noie was very helpful to me filling out the digital forms. I got stuck on taking my digital picture. He understood the problem, he held my camera and read the directions of turning my head left and right. He is a kind and courteous man.
Thank you for all your help.
Patricia Burke

I disliked that Carvana did not offer pickup at my home in zip code 07732. I had to drive 30 miles to Carvana in Millstone NJ to deliver my car and complete the transaction.

I very much liked my customer Advocate (Kavon Marshall) at the Carvana office in Millstone NJ.

UPDATE:

Well there you have it folks. Carvana is fine with selling you a car with undisclosed damage on it, and will use every excuse to get out of taking care of it.

If you are considering buy from them, please review all the one star reviews on Trustpilot, because it could be you. I'm lucky, my damage is cosmetic (for now). Judging by all the other one star reviews, you may not be so lucky. We have a choice in who we buy from and Carvana is not the only online dealer around. Make a better choice then I did.

Also, Carvana did offer for me to return the car outside of the 7 day money back guarantee. They just won't repair it.

POST:

I recently purchased a car through Carvana. It was the first time I've ever purchased a car online and I was a little nervous about the process, At first the customer service was super helpful at walking you through the process and making sure you had all the correct paper work.

The car was delivered and at first I was extremely happy with the car. I had chosen this exact car because the listing did not list any damage to the car. I know there was going to be some little imperfections because it's a used car, but I was happy to get a car without any major dings or dents in it.

The car arrived and as I was trying to go over the car, the delivery driver was constantly asking me questions (I was trading in another car). I tried to go over every detail but between the excited of a new car and the paper of the old car and the general rush from the delivery driver, I didn't go over every square inch of the car before the delivery driver was off. Also, the delivery driver didn't attach my front license plate and gave me a whole bunch of instructions on how I could get a front licensee plate holder.

I spent the next few days trying to track down the right front license plate holder, as it was not as simple as the delivery driver had indicated. In that process, I noticed that the car had some pretty big dents on the top of the car, where you can't see them unless you stand above the car along with some internal upholstery damage that was conveniently left out of the photos. I figured this wasn't a big deal and I would contact Carvana and get them sorted out.

This was not the case. The Carvana rep admitted that they sold me this car without disclosing the damage. They also admitted that I shouldn't have had to buy a front license plat holder or install it myself. But since I didn't call within the first 7 days RETURN period (I got the car on a Friday and called on the next Friday) that they would only offer a $150 credit to "detail out" the upholstery damage, which I can assure you will do nothing.

They sell damaged cars, without telling you and will not stand by them. You can't trust anything they say. Even better, their return policy clock started ticking before you even have the car.

Just spare yourself the hassle and don't buy a car from them. They don't stand by their sales after they get the money. Guess I'm off to small claims court to get the money back.

The online appraisal was straightforward and very fair. Once I accepted the offer and date for transfer, the lines of communication remained open but never overbearing. On the day of the transfer the Carvana representative contacted me with his ETA. He arrived on time, inspected my vehicle, and took possession. I had my direct deposit in my bank within six hours.

🚨 BUYER BEWARE: CARVANA SOLD ME A VEHICLE THAT NEEDS A NEW ENGINE AFTER JUST 10 DAYS! 🚨

If you’re considering purchasing a vehicle from Carvana, PLEASE read this before making that mistake!

I purchased a vehicle from Carvana, and after owning it for only 10 DAYS and driving LESS THAN 1,500 MILES, the check engine light came on. I took it to an approved warranty repair shop, only to find out the vehicle NEEDS AN ENTIRELY NEW ENGINE!

Let that sink in. TEN DAYS. LESS THAN 1,500 MILES. A NEW ENGINE.

Carvana heavily advertises its 150-point inspection, which is supposed to give buyers confidence that they’re purchasing a reliable vehicle. Yet somehow, a vehicle requiring a complete engine replacement made it through this so-called inspection. I was also informed that diagnostic codes had been cleared prior to the vehicle being sold to me. This raises SERIOUS questions about what was actually inspected and what Carvana knew before selling this vehicle.

Thankfully, the warranty is covering the engine replacement. However, that doesn’t mean I’m not left dealing with the consequences of being sold a vehicle that failed almost immediately.

The warranty company only covers ONE WEEK of a rental car. Since an engine replacement can take significantly longer, I contacted Carvana and asked them to cover the additional rental expenses. After all, why should I be financially responsible for transportation costs resulting from a major mechanical issue discovered just 10 days after purchasing their vehicle?

Carvana’s response? They refused to guarantee reimbursement, even if I provided rental receipts!

And here’s where it gets even better.

Carvana offered to make an exception to its seven-day return policy and allow me to exchange the vehicle. Sounds reasonable, right? WRONG. They would not honor my original financing terms and told me they would need to pull my credit AGAIN!

So my options were to keep a vehicle that needs a new engine, potentially pay out of pocket for a rental, or go through another credit inquiry and financing process because of a vehicle THEY SOLD ME.

And what did Carvana offer to make this right?

A whopping $150 for the “inconvenience.”

I’m sorry, but a vehicle needing an entire engine after 10 days is not a minor inconvenience. This is a MAJOR failure, and $150 doesn’t begin to address the time, stress, transportation issues, and potential expenses involved.

My biggest issue isn’t just that the vehicle broke down. It’s Carvana’s complete lack of accountability once the problem was discovered.

When a company builds its reputation around inspections, convenience, and customer confidence, customers should be able to trust that the vehicles being sold have actually been properly inspected.

I would strongly encourage anyone considering Carvana to THINK TWICE. Do not assume their advertised inspection means the vehicle is mechanically sound, and do not assume they will step up when something goes terribly wrong.

Carvana, I didn’t purchase a vehicle expecting to need an entirely new engine 10 days later. I purchased a vehicle expecting reliable transportation. Your customers deserve better than excuses, additional expenses, and a $150 offer.

I am beyond disappointed, and I will NEVER recommend Carvana based on this experience.

#Carvana #CarvanaReview #BuyerBeware #UsedCarNightmare #CustomerService #CarvanaExperience

Easy online vehicle appraisal with no gimmicks or tricks, and offered top dollar for the vehicle.

Pick-up day driver arrived within the time frame and kept me informed of a potential delay due to a previous delayed pick-up. Quick and easy inspection, no games played and the offer was honored.

Overage payment was received within a reasonable time frame with no hiccups. Payoff to financial institution was received in a reasonable time frame with no issues.

Quick and easy drop off and quote. Higher offer than competitors. Next day drop off at nearby facility. Super convenient.

Best car selling experience I’ve ever had. I asked the lady that came and picked it up if it was really this easy or was there a catch to it. She said she hears that all the time. Offer was well over the dealership too. Highly recommend!!

My overall experience with Carvana has been very mixed. The actual purchasing process was incredibly simple and easy. Signing paperwork online was convenient, and the delivery process went smoothly. Unfortunately, my experience after the purchase has been a completely different story.

My biggest complaint with Carvana is the lack of accessibility to actual customer service representatives. When you have an issue involving something as significant as a vehicle purchase, you should be able to pick up the phone and speak with someone who can genuinely help resolve the problem. Instead, you are forced to communicate through advocate chats, often repeating yourself and trying to explain complicated issues through back-and-forth messages. This has been, by far, the most frustrating part of my experience.

I also experienced cosmetic issues that were not disclosed or reported. I was advised that these issues would be addressed because there were no pictures documenting them, but ultimately, that never happened. I have also encountered advocates who seemed more interested in ending the conversation than actually helping find a resolution.

I do want to recognize one advocate who has been exceptional: Melissa Thomas. She went above and beyond, took the time to understand my concerns, and went out of her way to help me with a major issue. She is the only advocate I have worked with who truly made me feel like my concerns mattered. She deserves recognition for her professionalism, effort, and customer service.

Unfortunately, my experience with another advocate, Valentina, was the complete opposite. I requested a supervisor twice and was refused. Rather than escalating my concerns, she told me that a supervisor would simply tell me the same thing she had already said. I then requested to speak with Melissa Thomas, who other advocates had previously been willing to have contact me. Valentina refused, stating that they were at the same level and that she would not have Melissa reach out. Her unwillingness to escalate the issue, offer an alternative, or make any genuine effort to help left me extremely disappointed in her customer service.

Another issue involved my tag transfer. I specifically requested a transfer of my existing tag and communicated this multiple times. I was required to sign paperwork twice, which caused delays, only to discover that Carvana had issued me an entirely new tag instead of transferring the one I already owned. Now, once the new tag arrives, I will have to make an additional trip to the DMV to complete a transfer for a tag I already had. This was completely unnecessary and could have been avoided if my original request had been properly handled.

I want to be clear that I don’t regret the ease of purchasing my vehicle through Carvana. That part of the experience was great. However, purchasing a vehicle is a major financial commitment, and customer service should not fall apart once the sale is complete.

Carvana’s biggest flaw, in my opinion, is its lack of direct customer support. Customers need the ability to speak with someone, escalate concerns, and work through complicated issues with an actual person rather than being limited to an advocate chat system.

There is a lot of potential in Carvana’s convenient buying model, but convenience should not come at the expense of customer service and accountability after the purchase. Melissa Thomas is a great example of the level of service customers should receive. Unfortunately, my overall post-purchase experience has fallen far short of that standard.

Easy process and great offer would recommend

I purchased a 2022 Audi Q3 through Carvana, spent hours completing the financing and documentation process, reviewed and signed my contract, and made my down payment. I also took time off work to be available for delivery.

On delivery day, I was left waiting without meaningful communication. When I contacted customer service to ask where my vehicle was, their representative told me it had engine issues. I asked whether they would repair it and complete the sale, but they refused and canceled my order.

I’m glad the problem was caught before the car reached me. But that does not excuse the delivery-day communication or the handling of the cancellation.

Their best offer was a full refund of my payment and $250 off the sticker price of another vehicle. Returning my money is expected when they cancel the purchase. The actual goodwill offer was $250, contingent on buying another car from them.

I found a replacement vehicle with a $1,990 shipping charge and asked whether Carvana would waive that fee given the circumstances. They declined.

Meanwhile, I was told my refund could take 10–15 days to process. As I write this, I’m starting my search over after taking time off work and being told I may have to wait another two weeks for my own money back.

Carvana needs to communicate problems before customers spend delivery day waiting, promptly return payments for orders it cancels, and offer meaningful assistance when its own cancellation leaves a customer starting over. My experience fell well short of that.

Excellent experience. Carvana made us a better offer than their competitor. Process was very automated with clear instructions. They came to the house, test drove the car, wrote us a check and left within 15 minutes. I will definitely use them in the future.

Easy. Fast. I did everything online and then dropped the car off at Carvana. The checked it out. I had everything set up online. He came back in, offer stood, I pushed a button on his tablet. Friday to Monday, I had my deposit.

sold my vehicle to them. the offer was.... okay. not the highest... but also not the lowest. but they did offer the most stress-free way to sell it, so i pulled the trigger and accepted their offer.

they communicated well... letting me know each step. the driver called to tell me when they would be there... and actually showed up on time. my vehicle was WAY too big for the small flat bed trailer they were in, so they had to finalize the deal and schedule another tow truck to come get it.

that gets into why i knocked off a star. the second tow truck company that came with a bigger truck i dont think was associated with carvana. they didnt have the keys... and we couldnt drive it so they just drug it out of my driveway. it left massive black skid marks on my driveway.

the people directly associated with carvana were nice, friendly, and communicated well. the stuff they sub out to other companies though... probably should be vetted better.

Fast and easy. All steps of the process are simple to follow. Fair and reasonable offer made. Confirmation emails and documents follow each step.
Simple booking process to schedule pickup was quick and painless. Carvana associate Kieth called to confirm pickup time and was very nice and professional.
Payment was made quicker than promised. Made selling quick and painless without having to deal with the associated risk of buyers coming to your house. Thanks!

Carvana made a fair offer on my Toyota. Scheduling was so easy. All documents were e sign and efficient. Got paid for my car the same day to my bank account. It is easy to see why so many people are buying and selling via CARVANA.

What a seamless process. I received my offer and set up a pick up for my vehicle the next day. Driver was on time and received the check in my bank account early the next morning. Definitely would use them again.