Carvana Reviews 

16,845
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 3,008 reviews, reviewers had a great experience with this company. Consumers consistently praise the exceptional service provided by the staff, describing interactions as remarkably polite, professional, and efficient throughout the entire process. People appreciate how simple and straightforward the online appraisal and vehicle pickup procedures are, noting that transactions are completed smoothly without unnecessary complications or stress. However, some customers also noted encountering significant issues regarding product quality, such as damaged parts, worn tires, or unexpected mechanical flaws upon delivery. A few other people also felt that certain pricing offers were disappointing or that vehicle information during the purchase process was somewhat inaccurate.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, noting that many consumers experienced efficient,... See more

User experience

People report positive experiences with user experience, highlighting how simple, convenient, and stress-free... See more

Staff

Users describe positive interactions with staff, noting that the representatives who picked up their vehicles... See more

Product

Reviewers highlight ambiguous aspects of product, noting both the convenience of online quotes and serious... See more

Price

Customers consistently note ambiguous experiences with price, as some reviewers feel the offers are very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast and easy. All steps of the process are simple to follow. Fair and reasonable offer made. Confirmation emails and documents follow each step. Simple booking process to schedule pickup was quic... See more

Company replied

Rated 5 out of 5 stars

Extremely simple, transparent and efficient transaction. Best number on the car we got from anyone. Pickup and title exchange took less than an hour. We were thrilled with the experience. We will cert... See more

Company replied

Rated 5 out of 5 stars

Seriously what a fast easy and great interaction this was. Our 9-year-old son had watched enough commercials that he suggested carvana to us when we considered selling our Lincoln, after some research... See more

Company replied

Rated 5 out of 5 stars

Easy online vehicle appraisal with no gimmicks or tricks, and offered top dollar for the vehicle. Pick-up day driver arrived within the time frame and kept me informed of a potential delay due t... See more

Company replied


Company details

  1. Association or Organization

Written by the company

Simply put, Carvana is a better way to buy a car. You can browse, finance, and purchase a car online and have it delivered to you as soon as the next day. Cutting out the dealerships translates to thousands of dollars in lower costs on every vehicle we sell. We pass these savings on to consumers in four ways: lower prices (our customers save $1,430 on average per purchase), premium cars, a better experience, and no hidden fees.


Contact info

4.0

Great

TrustScore 4 out of 5

17K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(16,845)

3,092 reviews in the last 12 months

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peddle

Rated 5 out of 5 stars

I tried selling my car on Marketplace

I tried selling my car on Marketplace. That was a mistake. Twenty + people all impatient, trying to ‘get a deal,’ lowballing. I had already discounted the car well for a quick sale, but everyone insisted on heavy negotiating.

A friend asked if I had tried Carvana. I went online, answered a few questions, and got my intended sell price right off the bat.

I guess Carvana knows what they are doing. They will probably be able to make a good profit on wholesale or to a discerning buyer.

I will consider using them first the next time I need to sell.

The drop off was also dead simple. Five minutes to walk around, ensure it’s drivable, and that’s it. I signed off and was paid two business days later, just as promised.

Oh, and for what it’s worth - after getting my asking price, I wondered if maybe I was selling myself short so I called three other online car buyers including CarMax, Peddle, and CarGurus. No other offer came close.

I did all the paperwork online before my appointment in minutes (they pulled the MVD records for me) and even let me drive the car as normal for two weeks prior to my turn-in date.

I can’t think of anything that would have made it easier. 10 out of 5 stars.

June 26, 2026
Unprompted review
Carvana logo

Reply from Carvana

Thank you for the incredible review! We’re thrilled Carvana helped you avoid the hassle of private-party selling and made the entire process, from your online offer and paperwork to drop-off and payment, simple and straightforward. It’s especially great to hear that our offer stood out after you compared options, and that having time to continue driving your vehicle before your appointment was helpful. We appreciate you giving us a try, and we’ll be here whenever you’re ready to sell again!

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Rated 1 out of 5 stars

Very disappointed in Carvana

Very disappointed in Carvana. I contacted them to sell my car. I answered all the online questions and got the go-ahead to make an appointment for them to come and get the car. The first appointment was almost a week later. The day before the appointment they call to confirm and ask a couple of questions. One was, "does the odometer work?" I said no. They said they couldn't take my car. If there are deal-breakers for taking a car—such as having a working odometer—why wasn't that one of the many questions I had to answer up front before they agreed to take my car and schedule the pickup appointment? They wasted a week of my time when I could have been making other arrangements to sell my car. Fortunately, I found another—better—place, Peddle, that gave me more money and was fast, efficient and friendly. Carvana was not upfront about all their requirements and wasted my time. If they can't be clear and up front, it's not a company I want to do business with.

July 3, 2020
Unprompted review
Carvana logo

Reply from Carvana

We appreciate your feedback in regard to your recent experience of potentially selling your vehicle to Carvana. The appraisal tool on our website is an easy, quick way to provide our customers with a valid up-front, no-haggle selling experience. Our appraisals are generated off of many data points; such as vehicle history, current market value, features on the vehicle, and much more. However, we sincerely apologize that you were not given the opportunity to properly disclose the odometer condition of your vehicle and we understand your reasoning for not moving forward with us to sell your vehicle. If you any additional questions or concerns, please give us a call at (800) 333-4554 for additional assistance.

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