From the start black great ramen case
From the start black great ramen case, impact ultra hd screen protector and camera lens protector purchased on 1st of May. The estimated delivery date was 16may-23may. Item did not arrive 23rd may and reached casetify team. The team advised item was in transit but I tracked it with the DHL tracker and it was showing sitting in pearson airport for a week. Soon after I receive a new tracker from the team for canada post expedited parcel delivery.
All items received late 28th of may. Upon applying screen protector from just finger pressure at top edge of screen protector to where speaker is the screen gets a pinhole shatter and cracks seen on screen protector. Reach out to the team 29th of may and they advise will ship a replacement for what was assumed to be a defective product.
Receive replacement 12th of june. Applied replacement screen protector 14th of june all seemed fine. 15th of june a pinhole shatter appears centre bottom edge of screen protector. At this point very dissatisfied with product quality of the screen protector and request for full refund for the screen protector only.
The team reached back advising screen protector is not covered by warranty and they would offer a 15% discount on next purchase. I advised this isn’t an issue of warranty but that the products themselves are not and advertised and that i still seek a full refund for the screen protector as resolution. They escalated the issue then repeated that it is not covered by warranty and that this time they will offer 20% off next purchase.
I respectfully declined their offer, will accept the loss of this expensive product as casetify does not want to take any accountability for what they advertise and sell and advised I will not provide anymore business for the company and leave an honest review for future customers who may be considering this screen protector.
TLDR: bad quality. No accountability. Extremely long delivery times. You are better off buying from amazon which will cost you 1/5th of the price and they will provide much better service, delivery and most likely refund you if their product is not as advertised and up to standard.