Cash Money Reviews 

8,174
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 881 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the loan application process is remarkably quick, simple, and very efficient when needing funds. People also deeply appreciate the friendly staff who provide clear communication and helpful support throughout the entire transaction. However, some people mentioned difficulties regarding communication gaps, occasional technical issues, and slow responses from support teams. Some reviewers were not happy with rigid payment schedules that do not always align well with specific income dates, causing extra challenges. A few consumers also noted unexpected document requests after already finishing previous applications successfully.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and helpful... See more

Payment

Customers consistently note ambiguous experiences with payment, highlighting mixed feelings regarding... See more

Service

Customers had positive experiences with service, often highlighting fast application processes and helpful... See more

Customer service

Users describe positive interactions with customer service, praising staff for being respectful,... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting fast and easy application processes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cashmoney is always great to deal with for any financial services I've needed, the payday loan process is easy and quick to get through and receive funds through. The one time my cheque was late and... See more

Company replied

Rated 5 out of 5 stars

Cash Money helped get me out of a bind, and provided me relief. The staff helped change my payday loan in to a line of credit to avoid paying more in interest, and it has been a useful addition to my... See more

Company replied

Rated 5 out of 5 stars

Shamica at the Queensway Royal York Centre was so helpful and accommodating in getting me set up with a CashMoney line-of-credit today March 9’26. I was and am extremely thankful that she reached out... See more

Company replied

Rated 5 out of 5 stars

Thank you for the increase on my credit. I'm really in a tough spot at the moment and this Blessed increase will really assist me in my time of need. Thank you and God Bless everyone at Cash Money. I... See more

Company replied


Company details

  1. Loan Agency

Information provided by various external sources

Cash Money offers short-term loans to Canadian residents.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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4.3

All reviews

(8,174)

881 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I took off a star because I find it…

I took off a star because I find it difficult because plaid doesn’t work for me because my bank is not on list and I have to find other ways to submit my information. Customer service whenever I call is excellent however.

July 7, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for choosing Cash Money. We appreciate you!

Rated 5 out of 5 stars

Great staff both on site and over the…

Great staff both on site and over the phone/emails. Great service and reliable on payment plans.

July 7, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are happy to hear that you had a 5-Star experience. Thank you for your review and for being a Cash Money customer.

Rated 5 out of 5 stars

Awesome experience

Very quick service

July 4, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you so much for taking the time to leave us this excellent review. We appreciate our customers!

Rated 5 out of 5 stars

Very thorough

Very thorough, and very quick. A pleasure to work with.

July 5, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for choosing Cash Money. We appreciate you!

Rated 1 out of 5 stars

The stores being gone

The stores being gone, and cant do the online thingy 😒 has me giving up on years of good service to you.

July 5, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience with our team members. Please send us an email at customerservice@cashmoney.ca or give us a call at 1-877-526-6639 so that we can reach out to you.

Rated 5 out of 5 stars

Always there when I need them

Always there when I need them. Easy payments

July 3, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are happy to hear that you had a 5-Star experience. Thank you for your review and for being a Cash Money customer.

Rated 5 out of 5 stars

The best loans for every situation

The best loans for every situation. Flexible payments and instalments.

July 2, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. Thank you for choosing Cash Money.

Rated 5 out of 5 stars

extremly pour credit and still got a line of credit

being under a costumer proposal its very hard to find a lender that will actually lend you money and help rebuild your credit. i mean interest are not that high for someone in that situation and the amount they loaned was decent

July 1, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for taking the time to leave a review of Cash Money. We are pleased to hear that you had an excellent experience with our team members. We appreciate you!

Rated 5 out of 5 stars

CASH MONEY is simply the BEST

CASH MONEY is simply the BEST! I have been their customer for several years now. They have excellent customer service all the time and very flexible system that allows you change payment due dates, in case you need more time to pay due to unavoidable circumstances and once you paid off your balance, they allow you to re-borrow/re-loan quickly. Highly recommended!!!

June 24, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for taking the time to leave a review of Cash Money. We are pleased to hear that you had an excellent experience with our team members. We appreciate you!

Rated 5 out of 5 stars

Convenient exchanger

Convenient exchanger, simple registration, no need to contact support, well-thought-out instructions, very fast deposits and withdrawals

July 1, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are happy to hear that you had a 5-Star experience. Thank you for your review and for being a Cash Money customer.

Rated 5 out of 5 stars

Easy process

Easy process, provided required documents, loan was approved and money deposited within 24 hours.

June 25, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We’re glad that you enjoyed your visit to Cash Money. Thank you for your review and your business.

Rated 5 out of 5 stars

Happiness

just overall work is 100% great......alway get what i need ty Cashmoney/Lend
direct

July 1, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. Thank you for choosing LendDirect.

Rated 1 out of 5 stars

Communication hampered by strong…

Communication hampered by strong accents; can't understand what the employees are saying. No face to face communication. Stores closed or are closing. They are totally dependent on systems and computers. All adding up to difficulty in communication and understanding.

June 24, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience with our team members. Please send us an email at customerservice@cashmoney.ca or give us a call at 1-877-526-6639 so that we can reach out to you.

Rated 5 out of 5 stars

Cash Money service

The service is quick and dependable when needed.
Whenever I have to contact the service centre, staff is always polite. I love the option where I can pay in advance instead of making one bulk payment

June 30, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are happy to hear that you had a 5-Star experience. Thank you for your review and for being a Cash Money customer.

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