Cash Money Reviews 

8,174
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 881 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the loan application process is remarkably quick, simple, and very efficient when needing funds. People also deeply appreciate the friendly staff who provide clear communication and helpful support throughout the entire transaction. However, some people mentioned difficulties regarding communication gaps, occasional technical issues, and slow responses from support teams. Some reviewers were not happy with rigid payment schedules that do not always align well with specific income dates, causing extra challenges. A few consumers also noted unexpected document requests after already finishing previous applications successfully.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and helpful... See more

Payment

Customers consistently note ambiguous experiences with payment, highlighting mixed feelings regarding... See more

Service

Customers had positive experiences with service, often highlighting fast application processes and helpful... See more

Customer service

Users describe positive interactions with customer service, praising staff for being respectful,... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting fast and easy application processes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cashmoney is always great to deal with for any financial services I've needed, the payday loan process is easy and quick to get through and receive funds through. The one time my cheque was late and... See more

Company replied

Rated 5 out of 5 stars

Cash Money helped get me out of a bind, and provided me relief. The staff helped change my payday loan in to a line of credit to avoid paying more in interest, and it has been a useful addition to my... See more

Company replied

Rated 5 out of 5 stars

Shamica at the Queensway Royal York Centre was so helpful and accommodating in getting me set up with a CashMoney line-of-credit today March 9’26. I was and am extremely thankful that she reached out... See more

Company replied

Rated 5 out of 5 stars

Thank you for the increase on my credit. I'm really in a tough spot at the moment and this Blessed increase will really assist me in my time of need. Thank you and God Bless everyone at Cash Money. I... See more

Company replied


Company details

  1. Loan Agency

Information provided by various external sources

Cash Money offers short-term loans to Canadian residents.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
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1-star

No recent history of asking for reviews

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4.3

All reviews

(8,174)

881 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast n easy

Fast n easy. Great customer service when ive needed it in the past. Transaction is quick.

June 30, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. Thank you for choosing Cash Money.

Rated 3 out of 5 stars

It’s because Online application isn’t…

It’s because Online application isn’t bad at all. When I keep applying for a loan it’s a hassle for me because plaid doesn’t recognize my bank I have to send a message or call customer service to preapproved my loan which inconvenient for me. I tried to go to the store earlier however they change location, I can’t even the location that’s also very inconvenient for me…

I don’t know if you still have in Richmond BC location?

June 29, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience with our team members. Please send us an email at customerservice@cashmoney.ca or give us a call at 1-877-526-6639 so that we can reach out to you.

Rated 1 out of 5 stars

very hard to access cash money side…

very hard to access cash money side online, i just see lend direct. I want to get another pay day loan, but have to log out and log back in. Not very user friendly. Every month the same, hard to access the Cash Money side.

June 30, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience with our team members. Please send us an email at customerservice@cashmoney.ca or give us a call at 1-877-526-6639 so that we can reach out to you.

Rated 5 out of 5 stars

I was in a bind and needed some money…

I was in a bind and needed some money and thankfully it was quick and easy to get some in a desperate time of need.

June 19, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you so much for taking the time to leave us this excellent review. We appreciate our customers!

Rated 5 out of 5 stars

They are always there when I need it

They are always there when I need it. They are very friendly and helpful. Thank you for your services

June 29, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are happy to hear that you had a 5-Star experience. Thank you for your review and for being a Cash Money customer.

Rated 4 out of 5 stars

Online application

I completed the process online with no issues and was approved for my loan. I chose to be paid by interac. It's now been over 5 hours and have not received anything. I did call after 2 hours and the person I spoke to was very attentive and helpful. She confirmed everything was approved. It is a Sunday so hopefully that is the mitigating factor as to the slow payment.

June 28, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience with our team members. Please send us an email at customerservice@cashmoney.ca or give us a call at 1-877-526-6639 so that we can reach out to you.

Rated 5 out of 5 stars

Awesome fantastic if ever you need…

Awesome fantastic if ever you need money they send you right away in the twinkling of an eye fast fast fast transaction…

June 26, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We’re glad that you enjoyed your visit to Cash Money. Thank you for your review and your business.

Rated 1 out of 5 stars

Pre- Approval then shut me down with no communication

I applied for there offer which was pre-approved. I fill out all information and approval was ok. Then nothing happened? Why would you send something and then I get no communication. Stop sending false information.

June 28, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience with our team members. Please send us an email at customerservice@cashmoney.ca or give us a call at 1-877-526-6639 so that we can reach out to you.

Rated 5 out of 5 stars

Fast and easy

June 26, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you so much for taking the time to leave us this excellent review. We appreciate our customers!

Rated 4 out of 5 stars

Takes too long to get info

June 24, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience with our team members. Please send us an email at customerservice@cashmoney.ca or give us a call at 1-877-526-6639 so that we can reach out to you.

Rated 1 out of 5 stars

Says I am pre approved yet I get denied…

Says I am pre approved yet I get denied every time it's all a load of bullshit. Just liars that want to take all your money

June 24, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience with our team members. Please send us an email at customerservice@cashmoney.ca or give us a call at 1-877-526-6639 so that we can reach out to you.

Rated 5 out of 5 stars

Good service

June 23, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for your review and for being a Cash Money customer.

Rated 5 out of 5 stars

Solid

It was fast friendly easy to understand

June 22, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for your review and for being a Cash Money customer.

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