13 hours ago New For a compulsive gambler this site takes the michael. I won over £800, could only withdraw 500 so had 300 left in account ended up giving them that back while waiting for my 500 to... See more
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Review summary
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Reviews shaping this summary
my withdrawal of £3000 was reversed & im now going round in circles trying to get my winnings. its taken 2 weeks so far! still no payment from them Customer services as asked repeatedly for bank stat... See more
Company replied
Once again I am waiting for my withdrawels. I won't do as zi did last time and cancek the withdrawel. Casinolab is a good site but poor withdrawel process and leaving the money where you can cance... See more
Company replied
My experience started well with casinolab at the beginning and I had no issues and actually liked playing there . I had few withdrawals processed and no issues at the beginning. However my last 2 with... See more
Company replied
Company details
Written by the company
You’ve just stumbled upon a casino that’s uncommon in the casino world. Welcome to Casino Lab, an online casino offering various sized glass flasks to mix together your very own potions and elixirs, to create your very personal entertainment recipe. This casino offers a gaming experience that cannot be found elsewhere because nobody has the secret recipe.
Contact info
Water Street, XBX 1301, Ta' Xbiex, Costa Rica
- casinolab.com
2.3
Poor
583 reviews
Replied to 99% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very dissatisfying …
I am absolutely disgusted on how these guys get away with doing what they are doing. The money I have won and they will not release my withdrawals.
April 10, 2025
Unprompted review
Reply from Casinolab
Dear Customer,
We’re truly sorry to hear about your experience and understand how frustrating this must feel. Please know that our team is committed to ensuring all withdrawals are processed fairly and in line with our security procedures.
If your withdrawal is currently under review, it may be due to standard verification checks required to keep your account safe. We’d really appreciate the opportunity to look into this further and assist you directly.
Kindly reach out to us at support@casinolab.com with your registered email address or username, and we’ll be happy to help resolve this as quickly as possible.
Kind regards,
CasinoLab Team
Avoid at all costs. Never deposit money in Casinolab or Wildrobin
I would suggest people to check trust pilot before depositing money into this casino because these guys are scammers. Everything said in their website is false information. You can deposit as much as you want and when it comes to withdrawal, they never process it. I have been waiting for a withdrawal for 3 weeks and if anyone reading this let me know how I can make an official complaint.
Another thing to add, is there is another website called Wildrobin which looks eerily similar to Casino lab and support says the same thing. So, beware of Casinolab and Wildrobin
March 28, 2025
Unprompted review
Reply from Casinolab
Dear Thomas,
We sincerely apologize for the frustration you've experienced with your withdrawal request. We understand how disappointing it can be when expectations aren't met, especially after previous successful transactions.
Please know that we take your concerns seriously. To assist you further and resolve this matter promptly, we kindly ask you to contact our support team at support@casinolab.com. They are available to address your concerns and work towards a resolution.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Best regards,
The CasinoLab Team
These cowboys are a disgrace- avoid at…
These cowboys are a disgrace- avoid at all costs. They have no regard for problem gamblers and don’t close your account when you’ve asked them. They don’t honour any promotions whatsoever so there’s no way withdrawal will be easy. You’d have to be mad to deposit with these charlatans in my opinion.
**update**
Still ignoring my requests to close my account and delete my data. Continues to harass me via texts trying to get me to deposit. Emailed them four times now and nothing. Live chat facility continues to tell me to carry on emailing them despite me saying I already have. Then it cuts me off. No means to unsubscribe either, just tell me email them to manage my own data . Absolutely shocking.
*update #2*
They’re still harassing me to deposit despite numerous documented requests to stop.
March 28, 2025
Unprompted review
Reply from Casinolab
Dear Tina,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience. At CasinoLab, we take responsible gaming very seriously and are committed to supporting our players in managing their accounts, including promptly processing self-exclusion requests.
We are also dedicated to ensuring that all promotions are honored according to our terms and conditions. We understand your concerns and would like the opportunity to review your case in detail.
Please feel free to reach out to us at support@casinolab.com so that we can look into this further and assist you.
Kind regards,
CasinoLab Team
Reply from Casinolab
Dear Joseph,
Thank you for sharing your feedback with us. We deeply regret that your experience with our games and bonus offerings has not met your expectations. We understand how disappointing it can be when things don't go as anticipated, and we genuinely appreciate you bringing this to our attention.
Your concerns are important to us, and we would like to assist you further. Please reach out to our support team at support@casinolab.com, providing any relevant details about your experience. They are available to address your concerns and work towards a resolution.
Thank you for giving us the opportunity to make things right. We value your input and hope to have the chance to improve your experience with us.
Best regards,
The CasinoLab Team
Wonders never cease..
Well, well, well, wonders never cease, 2.15am March 29th I made my first ever withdrawal request for £400... the days passed.. 2.15am April 3rd I contacted customer services, I stated that they claim to complete withdrawals within 3 days, I'd now been waiting 5days but my withdrawal request status was still saying 'requested', they did reply really quite promptly to be fair, saying there was a delay with my request but they were working on it. Obviously Alarm bells start ringing at that point, i assumed it to be one of those usual ambiguous, rip-off replies so i checked them out on here(TrustPilot) n all I found were more things to worry me.. however, to my complete suprise, at 7.20am April 3rd my £400 withdrawal was in my bank account, At this point in time, i wouldn't give Casinolab 🌟 🌟 🌟.. I'd actually like to give Casinolab 🌟🌟🌟.5.. in my opinion, they are a bit slow but I did get paid so fair play Casinolab. However, I've noticed other reviews saying they've had restrictions put in place regarding withdrawals of anything over £400, so we shall see if they give me problems in the future, but at the moment, I'm relieved to have been paid my £400..
April 3, 2025
Unprompted review
Reply from Casinolab
Dear Sean,
Thank you for sharing your experience with us. We appreciate your feedback and are happy to hear that your withdrawal was successfully processed.
We strive to process withdrawals as quickly as possible, and our goal is to complete them within 3 business days. We understand that delays can be frustrating, and we’re glad that our customer service was able to assist you during this time. We always aim to provide transparency and support, and we’re happy that you were paid your winnings.
We do take all player concerns seriously, and should you ever encounter any issues in the future, we’re here to help. Please don’t hesitate to reach out to us if you have any further questions.
Kind regards,
CasinoLab Team
Worse company ever avoid!!!!!!!
Worse company ever avoid!!!!!!!
I have spent £100000s and have asked for a closure due to a gambling problem
And have sent over 10 emails and spoke to people on the chat and it still remains open.
If this account is not closed I will take this further!
March 28, 2025
Unprompted review
Reply from Casinolab
Dear Lyndsay,
Thank you for sharing your feedback, and we’re truly sorry to hear how distressing this experience has been for you.
We take responsible gaming very seriously, and we want to assure you that requests for account closure due to gambling concerns should be handled with the utmost priority. It’s deeply concerning to hear that you’ve reached out multiple times without resolution.
Please allow us the chance to urgently review this for you. If your account is still active, we kindly ask that you contact our support team once more via support@casinolab.com so we can immediately escalate this and ensure your request is processed without further delay.
Kind regards,
CasinoLab Team
Illegal Casino
Scam Casino!
They don't follow UK gambling laws. They don't allow you to instantly exclude, close account or do time outs.
They allow you to spend processing withdrawals, which was banned a while ago, and take days to process withdrawals in this hope that you lose it all.
They have refused withdrawals for no reason.
Illegal site. Will be shut down soon.
March 25, 2025
Unprompted review
Reply from Casinolab
Dear James,
Thank you for sharing your thoughts with us. We’re truly sorry to hear about your frustration, and we understand how important it is to feel confident and supported when playing with us.
We want to assure you that we do our best to ensure a safe and fair gaming experience for all our players. Regarding account exclusions, time-outs, and withdrawal processing, we aim to provide support in a way that helps players manage their gaming in a responsible manner. We take feedback seriously and are committed to improving where necessary.
If you have any specific concerns regarding your account or withdrawal, please reach out to us at support@casinolab.com so we can investigate and resolve the issue for you.
Kind regards,
CasinoLab Team
don't use this website i got messages…
don't use this website i got messages on my phone of free spins so i loaded up the website deposited 20 but when i saw the games i thought oh no i dont wanna play on them so i try to withdrawal i get hit wit ha you must wager to withdraw ur deposit but I'm for the uk so its illegal i speak to support and they say i must wager so i check my gambling commission and it says its illegal to wager my deposit if
March 25, 2025
Unprompted review
Reply from Casinolab
Dear Customer,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience didn’t meet your expectations.
Please note that there is a standard X1 wagering requirement on deposits, in compliance with our policies. This ensures everything is processed correctly for all players. We’d like to help resolve your situation and ensure everything is handled smoothly.
Please reach out to us at support@casinolab.com so we can review your account and assist you further.
Kind regards,
CasinoLab Team
Gambled over £3000 in around a month…
Gambled over £3000 in around a month and a half when I made a withdraw for the first time it was over the weekend so it wasn’t processed as you all know the addiction of gambling got the better of me and I spent all my winnings back in which was around £800 a small fraction of what I deposited. After I lost this I requested my account be closed 12/3/25 and to this date my account still hasn’t been closed. I am self excluded from gambling due to have a gambling addiction which I told casino lab about and told them this is why I want to close my account with immediate effect. To which the sent me offers every day dragging my back in and allowing me to spend another £750.
Zero duty of care to the customer. I emailed over 15 times to close my account with no reply. I also spoke to live chat 5 different agents who said to email which I said another 5 times but my account is still active.
If this isn’t resolved in the next week I will be taking it to gambling commission because this is against everything they stand for. Zero protection for the customer.
AVOID AVOID AVOID
March 25, 2025
Unprompted review
Reply from Casinolab
Dear Andy,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how serious your concerns are. Player safety and responsible gaming are extremely important to us, and we take all requests regarding account closures and self-exclusion with the utmost care.
We would like to investigate this further for you and ensure it is handled appropriately. Please contact us at support@casinolab.com so we can look into your case as a priority.
Kind regards,
CasinoLab Team
Had to rate 1 star as i can not rate a…
Had to rate 1 star as i can not rate a zero
DO NOT USE THIS CASINO they have scammed me out of alot of money they wont let you withdraw instantly and limit you to the amount that you can they also make you wait for over 48hours to ( assess your withdrawl) which it only the start of the process the games give you the odd good pay out then completely drain the money that it lets you win i feel this site is a scam they are rude and dont help when contacted and 99 percent of the time the live chat does not work
STAY CLEAR OF THIS SITE
March 23, 2025
Unprompted review
Reply from Casinolab
Dear Ryan,
We’re sorry to hear that you feel this way. We can assure you that CasinoLab operates with full transparency and follows all necessary regulations to ensure a fair and secure gaming environment.
Withdrawals are processed as quickly as possible, but in some cases, additional checks may be required to comply with security and regulatory standards. We understand that waiting can be frustrating, but these measures are in place to protect all players.
If you’ve experienced any issues with our support team, we’d like to look into this further. Please reach out to us at support@casinolab.com, and we’ll be happy to assist you.
Best regards,
CasinoLab Team
Wow .....just wow
Thankfully only lost £20. Not a single winning spin. Have no words. Just wow.
March 23, 2025
Unprompted review
Reply from Casinolab
Dear L,
Thank you for sharing your experience. We're sorry to hear that your session didn’t go as you’d hoped—outcomes can definitely vary due to the random nature of the games.
We hope your next visit brings better luck and a more enjoyable time. If there’s anything we can assist you with, feel free to reach out.
Kind regards,
CasinoLab Team
i need ny winthrawall money i was…
i need ny winthrawall money i was contacted by you to deposit money i deposited over 200 pounds to your website now i am waitnig for my winthrawall why is this is a scam i will not leave this like this i have two kids stop ling and send me my money to my accont as i requested i recorded a call from you and all of the costumer aupport i trying to contact you to get a help and no one is reaching out i want my money !
March 20, 2025
Unprompted review
Reply from Casinolab
Dear Michaela,
We understand your frustration and want to assure you that we are here to help. Please note that our withdrawal processing time is up to 3 business days, depending on the payment method used. If your request is still within this timeframe, we kindly ask for your patience while it is being processed.
If your withdrawal has exceeded this period or if you need further clarification, please reach out to our support team at support@casinolab.com so we can assist you directly. We appreciate your cooperation and look forward to resolving this for you.
Best regards,
CasinoLab Team
Didn't even want to rate it 1 star
Didn't even want to rate it 1 star, this website is a absolute joke, stay well away, every deposit made resulted in a loss, bonuses are a joke, the slots are clearly rigged to return as little as possible, supposed to be controlled by random number generators and operated fairly but clearly this is not the case. If you do win and choose to withdraw they long it out and constantly remind you of cancelling the withdrawal, what kind of website gives you free spins then requires you to wager it 40x. Given the amount I deposited, the free spin wins should just been added to your balance, there not free spins at all if you have to wager them a ridiculous amount of times, minimum withdrawal is 100, I got my balance to 97.50 then conveniently all the slots went dead, took every penny back, no wins no bonus just take take take. Just save your money and buy yourself something nice, because you won't win anything here.
March 20, 2025
Unprompted review
Reply from Casinolab
Dear David,
We’re sorry to hear that your experience hasn’t been enjoyable. We always strive to provide a fair and entertaining gaming environment, and all game outcomes are determined by certified random number generators to ensure fairness. While wins and losses are part of the nature of gaming, we understand that it can be frustrating when things don’t go your way.
Regarding bonuses, all promotions, including free spins, come with terms that outline wagering requirements, which are industry standard. These are designed to give players a fair chance to convert bonus funds into withdrawable cash. Additionally, our withdrawal process follows strict security measures to ensure that funds are processed safely and in line with regulatory requirements.
If there’s anything specific you’d like us to look into, we’d be happy to assist you. Please reach out to our support team at support@casinolab.com so we can review your concerns further.
Best regards,
CasinoLab Team
It's illegal to text people on Gamstop
These scammers have hundreds of fake sites and constantly texting me with stupid obviously scam offers like you have £450 and 250 free spins 😂😂 that's nearly as believable as your sites being legit. Honestly hundreds of texts they've sent and I keep reporting them. What your doing is illegal. DON'T GET SCAMMED PEOPLE.
March 18, 2025
Unprompted review
Reply from Casinolab
Dear Mr S,
We take reports of unsolicited messages very seriously and want to assure you that CasinoLab does not engage in such practices. If you believe you are receiving spam messages claiming to be from us, we strongly recommend not engaging with them and reporting them as spam.
For further investigation, please reach out to our support team at support@casinolab.com with details of these messages, including the sender's number. We appreciate your cooperation in helping us address this matter.
Best regards,
CasinoLab Team
not returned my money
After numerous attempts to get my money !avoid they are a fraud!
March 11, 2025
Unprompted review
Reply from Casinolab
Dear Customer,
We're sorry to hear about your experience. We take all concerns seriously and would like to assist you in resolving this matter. Please reach out to us at support@casinolab.com with your account details, and our team will be happy to look into it for you.
Best Regards,
CasinoLab Team
Shocking...
Shocking support, horrible t&c stopping all possible ways to win! Promise gold but deliver trash in basically everything, worst casino that I experienced!
March 1, 2025
Unprompted review
Reply from Casinolab
Dear Bob,
We’re sorry to hear that you feel this way. We always strive to provide a fair and enjoyable experience for our players. If you have any concerns regarding our terms or your experience, we’d be happy to review them with you. Please feel free to reach out to us at support@casinolab.com, and we’ll do our best to assist you.
Best regards,
CasinoLab Team
Sent about 6 emails to delete my…
Sent about 6 emails to delete my account and no one has deleted it. Finding it very strange why it’s so difficult to delete an account.
11/03/25 -
I have sent 4 new emails again asking for my account to be closed after my last review and they won’t still close the account.. I really don’t understand why it’s so difficult to close an account.
March 7, 2025
Unprompted review
Reply from Casinolab
Dear Tee,
We are truly sorry to hear about the difficulty you've experienced with closing your account. We take privacy and account management seriously, and we aim to make the process as smooth as possible. Your request is important to us, and we apologize for any delay.
Please reach out again at support@casinolab.com, and we will ensure that your account is handled promptly.
Best regards,
CasinoLab Team
SCAM stay away from them
Hmmm sorry I can't give zero stars. I keep getting text messages from them saying I won a few times (£400 &£1100) and why I am not claiming my winnings.
However if you go to their link you need to register to get £450 bonus and 200 free spins. Tried to tell them I have no account but their robot live chat breaks connection when the heat is on.......not once but three times !!!!!
Do NOT register with them
They are scam artists.
March 6, 2025
Unprompted review
Reply from Casinolab
Dear Ilona,
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration. Please note that CasinoLab does not send unsolicited messages, and if you’re receiving texts claiming you’ve won prizes, these communications may not be legitimate. We advise you not to click on any unverified links.
We take such concerns seriously and would appreciate the opportunity to investigate further. For additional assistance or to share more details about your experience, please contact us directly at support@casinolab.com.
Thank you for bringing this matter to our attention.
Best regards,
CasinoLab Team
Proper shocking I won some money on…
Proper shocking I won some money on Saturday apparently we have to wait until the next working day for my winning to start processing then I was told it would take three working days when I reached out after waiting three days I’ve been told that my bank isn’t allowing not accepting the payment but when I phoned bank I was informed that no casino has tried to pay me I should of stayed betting At memo casino them guys are awesome avoid CasinoLab at all costs update I got my payment two days late but I got it 👍
March 5, 2025
Unprompted review
Reply from Casinolab
Dear Lee,
We sincerely apologize for the confusion and the delays you've experienced. We understand how important it is for withdrawals to be processed promptly, and we are truly sorry for any inconvenience this may have caused. We are glad to hear that you eventually received your payment, but we are committed to improving our processes to ensure this doesn’t happen again.
If you have any further concerns, please don’t hesitate to reach out to our support team at support@casinolab.com. We’re here to help and will ensure your future experiences are smoother.
Best regards,
CasinoLab Team
NOBODY SOLVES THE PROBLEM, SCAMMMMMM
it is a real SCAM, I have been claiming for more than a month to be paid 165€ credited in winnings and they tell me that they are studying the case. I have written a previous review here and they say that they are studying the case, like all the reviews that people write about these real thieves. They still have the delicacy to answer, (I guess it's a boot) saying that they are studying the case. Yes, but the fact is that nobody has paid me.
If the fault is ours for trusting a site like this, where they make the payments in Nigeria and on top of that they have your details. I repeat that the fault is ours but if anyone reads this that does not occur to him to deposit a cent in this scam.
March 4, 2025
Unprompted review
Reply from Casinolab
Dear Ja,
We are sorry to hear about your experience. Please rest assured that we take all withdrawal requests seriously and process them in accordance with our terms and conditions. If your case is still under review, it means our team is conducting the necessary checks to ensure compliance with security and regulatory requirements.
We understand that delays can be frustrating, and we truly appreciate your patience. To assist you further, we kindly ask you to contact our support team at support@casinolab.com with your account details so we can look into this matter and provide you with an update as soon as possible.
Best regards,
CasinoLab
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