Cassidy Travel Reviews 

18,057
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,876 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, polite, and exceptionally knowledgeable staff members for providing prompt and efficient assistance with all holiday bookings and travel arrangements. Many consumers deeply appreciate the seamless booking process and tailored recommendations that make planning complex trips completely stress-free, pleasant, and entirely straightforward. Some reviewers were not happy with occasional communication gaps, such as unreturned phone calls or frustrating difficulties when handling online vouchers. Other people noted minor complications regarding unadjusted booking modifications and unexpected schedule changes that negatively impacted their overall travel plans and holiday experience.

What people talk about most

Staff

Users describe positive interactions with staff, praising them for being exceptionally helpful,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, approachable, and super... See more

Holidays

Customers consistently note positive experiences with holidays, frequently highlighting the exceptional... See more

Booking process

Reviewers express great satisfaction with the booking process, frequently highlighting friendly,... See more

Customer service

People report positive experiences with customer service, often praising staff members for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having used your company before I keep returning regularly, as I know I will be looked after efficiency. The booking process was seamless from start to finish.Friendly knowledgeable staff and every de... See more

Company replied

Rated 5 out of 5 stars

The service we got was outstanding. We booked our trip through Dawn Conway and she was brilliant. Nothing was ever a problem and her input and advice were spot on. We cannot thank her and Sharon enoug... See more

Company replied

Rated 5 out of 5 stars

Thank you Amanda Anderson for your patience n expertise. I went into Cassidy travels with a plan to join some U K members of our family for a hen's party in Rome. I also wanted to extend my holiday w... See more

Company replied

Rated 5 out of 5 stars

I've never used Cassidy Travel and I'm so glad I did this time around! WE've just booked our holiday and Rachel couldn't have been nicer and more accomodating. She helped us find a family holiday that... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Flights Search Site
  5. Hotel
  6. Travel Aggregator

Written by the company

Ireland's #1 Travel Agents Irelands Award-winning travel experts: book your holiday with confidence. With over 40 years of experience, Cassidy Travel is Ireland’s leading local travel agent. Voted 2024 Irish Travel Trade Travel Agency of the Year


Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.9

All reviews

(18,057)

3,856 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service

Great service from Lisa, making booking process very straightforward.

September 11, 2026
Cassidy Travel logo

Reply from Cassidy Travel

Dear Noreen,

Thank you so much for your lovely review! We're delighted to hear that our team member provided great service and made your booking process straightforward. We appreciate your feedback.

Kind regards,
Cassidy Travel

Rated 5 out of 5 stars

Very helpful gentleman called Killian…

Very helpful gentleman called Killian made process simple and friendly

September 12, 2026
Cassidy Travel logo

Reply from Cassidy Travel

Dear Customer,

Thank you for your wonderful five-star review! We're so pleased to hear that our team member made the process simple and friendly for you. We truly appreciate your kind feedback.

Kind regards,
Cassidy Travel

Rated 5 out of 5 stars

Very helpful staff

Holly was very helpful

September 4, 2026
Cassidy Travel logo

Reply from Cassidy Travel

Dear Sharon,

Thank you for your wonderful five-star review. We are delighted to hear that our team member was very helpful. Your kind feedback is greatly appreciated, and we look forward to assisting you again in the future.

Kind regards,
Cassidy Travel

Rated 5 out of 5 stars

I got exactly what I asked for

I got exactly what I asked for. Thanks very much.

September 4, 2026
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Reply from Cassidy Travel

Dear Customer,

We're so happy to hear we met your expectations! We truly appreciate your kind words.

Kind regards,
Cassidy Travel

Rated 5 out of 5 stars

The assistant was more than helpful

The assistant was more than helpful, a really nice girl, so pleasant and organised everything for us.

September 4, 2026
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Reply from Cassidy Travel

Dear Customer,

Thank you for your wonderful five-star review! We are so pleased to hear that our assistant was helpful, pleasant, and organised everything for you. We truly appreciate your kind feedback.

Kind regards,
Cassidy Travel

Rated 5 out of 5 stars

Fantastic service as always

Fantastic service as always, Ainie goes above and beyond each and every time and I could not recommend her enough. Really is one of the best..

September 11, 2026
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Reply from Cassidy Travel

Dear Catriona,

Thank you so much for your review! We're thrilled to hear that our team member consistently provides such fantastic service and goes above and beyond. We truly appreciate your high recommendation.

Kind regards,
Cassidy Travel

Rated 5 out of 5 stars

Very efficient way to book whole package

Very efficient way to book whole package

September 2, 2026
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Reply from Cassidy Travel

Dear Seamus,

We're so pleased to hear you found the booking process for your package to be very efficient. Your positive feedback is greatly appreciated, and we look forward to assisting you again in the future!

Kind regards,
Cassidy Travel

Rated 5 out of 5 stars

Very nice customer service

Very nice customer service, value for money. much appreicated for your support.

September 11, 2026
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Reply from Cassidy Travel

Dear Jagan,

Thank you for your wonderful review! We're so pleased to hear that you experienced very nice customer service and found great value. We truly appreciate your support.

Kind regards,
Cassidy Travel

Rated 5 out of 5 stars

Rose Nugent

5 stars service. Very respectful and friendly.

September 11, 2026
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Reply from Cassidy Travel

Dear Sharon,

Thank you for your wonderful feedback! We're delighted to hear that you experienced such respectful and friendly service. We truly appreciate your kind words.

Kind regards,
Cassidy Travel

Rated 5 out of 5 stars

Amanda in Tallaght always looks after…

Amanda in Tallaght always looks after me and is always helpful.

September 11, 2026
Cassidy Travel logo

Reply from Cassidy Travel

Dear Patrick,

Thank you for your wonderful five-star review! We're so pleased to hear that our team member in Tallaght consistently looks after you and is always helpful. We truly appreciate your kind feedback.

Kind regards,
Cassidy Travel

Rated 5 out of 5 stars

Great experience

Great experience! Can't wait to go on our cruise for our honeymoon 🤩

September 4, 2026
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Reply from Cassidy Travel

Dear Kelly,

We're so thrilled to hear you had such a great experience with us! We wish you both a truly wonderful honeymoon cruise filled with unforgettable memories.

Kind regards,
Cassidy Travel

Rated 5 out of 5 stars

Dealing with Caoimhe who is very…

Dealing with Caoimhe who is very helpful and polite. Emails back very promptly. Got the best price from Cassidy Travel.

September 11, 2026
Cassidy Travel logo

Reply from Cassidy Travel

Dear Laura,

Thank you for your wonderful five-star review! We're delighted to hear that our team member was so helpful and polite, and that their prompt email responses were appreciated. We're also thrilled that you found the best price with us.

Kind regards,
Cassidy Travel

Rated 5 out of 5 stars

Lisa in The Pavilions shopping centre…

Lisa in The Pavilions shopping centre is a wonderful agent so full of Knowledge and guidance 10/10

September 11, 2026
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Reply from Cassidy Travel

Dear Jennifer,

Thank you for your very kind five-star review! We are so pleased to hear that your experience was excellent and that our team member provided such great knowledge and guidance. We truly appreciate your kind feedback.

Kind regards,
Cassidy Travel

Rated 5 out of 5 stars

Everything was great and the hotel was…

Everything was great and the hotel was great 😃👍

September 4, 2026
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Reply from Cassidy Travel

Dear Yvonne,

We're so happy to hear you had such a great experience and that the hotel we booked met your satisfaction! We truly appreciate your kind words.

Kind regards,
Cassidy Travel

Rated 5 out of 5 stars

Chloe was extremely helpful and found…

Chloe was extremely helpful and found my exact trip

September 4, 2026
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Reply from Cassidy Travel

Dear Audrey,

Thank you for your lovely review. We're delighted to hear that our team member was extremely helpful in finding your perfect trip. We appreciate your kind words and look forward to assisting you again.

Kind regards,
Cassidy Travel

Rated 5 out of 5 stars

Everything Was Made So Easy and Thank…

Everything Was Made So Easy and Thank You For This. Definitely Recommend and I Will Genuinely Use This Way To Book More Football Weekend Breaks 👍

September 4, 2026
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Reply from Cassidy Travel

Dear Mark,

Thank you for your fantastic review! We're so pleased to hear that we made everything easy for you and that you'd recommend us. We look forward to helping you book many more football weekend breaks in the future!

Kind regards,
Cassidy Travel

Rated 5 out of 5 stars

Very thorough explanation of all…

Very thorough explanation of all options and helpful in completing booking.

July 8, 2026
Cassidy Travel logo

Reply from Cassidy Travel

Dear Gary,

Thank you for your kind review! We're delighted to hear that you found our explanation of all the options thorough and our assistance with your booking helpful. We truly appreciate your feedback.

Kind regards,
Cassidy Travel

Rated 5 out of 5 stars

Quick response times and guidance on my…

Quick response times and guidance on my booking, felt i was interacting with real people even though everything was done online.

September 3, 2026
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Reply from Cassidy Travel

Dear Catriona,

Thank you for your wonderful review! We're so pleased to hear that you experienced quick response times and helpful guidance with your booking.

It's fantastic to know that even with everything done online, you felt you were interacting with real people. We truly appreciate your feedback!

Kind regards,
Cassidy Travel

Rated 4 out of 5 stars

We find the staff helpful and…

We find the staff helpful and enthusiastic.

September 3, 2026
Cassidy Travel logo

Reply from Cassidy Travel

Dear Customer,

Thank you for your wonderful feedback! We're so pleased to hear that you found our team helpful and enthusiastic. We truly appreciate your kind words.

Kind regards,
Cassidy Travel

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