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Castle Trust Bank Reviews 1,162

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TrustScore 4.5 out of 5

4.5

Savings Bank
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Review summary

Created with AI, based on recent reviews

Evaluating 744 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and simplicity of setting up accounts and managing them online, often noting the straightforward process for opening new ISAs and transferring funds. The service is consistently praised for its efficiency and speed, particularly regarding ISA transfers, which many found to be quick and stress-free compared to other providers. Reviewers also commend the customer service and staff for being helpful, professional, and providing clear communication throughout their interactions. However, some people encountered difficulties with the website, finding it complicated or unintuitive, and experienced issues with logging in or navigating certain sections. A few other people also felt that customer service was poor, citing slow responses to messages or an inability to resolve specific issues.

What people talk about most

User experience

Reviewers express satisfaction with the user experience, highlighting the ease and simplicity of setting up... See more

Service

Users describe positive interactions with service, highlighting efficient and quick transfers of ISAs and new... See more

Website

Consumers find the website experience to be largely positive, praising its straightforward format and ease of... See more

Customer service

Clients share positive opinions on customer service, with many expressing immense satisfaction and finding it... See more

Staff

Customers consistently note positive experiences with staff, highlighting their training, motivation, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently opened a 5 year cash ISA with CTB and transferred in a Virgin Money maturing ISA. The set up was simplicity itself, and I love the communication from CTB; they send a text to tell you that... See more

Company replied

Rated 5 out of 5 stars

I found Castle Trust easy to deal with, both in the initial online account set-up for a Fixed Term Cash ISA, and in speaking to them directly when I had a query. Their App is straightforward. I was pa... See more

Company replied

Rated 5 out of 5 stars

Recently this bank came up on a search for best 5 year fixed rate cash ISA. Never heard of them before but the reviews were generally positive and also had the FSCS protection. Decided to open a n... See more

Company replied

Rated 5 out of 5 stars

The whole on-line process from application to initial funding and transfer of an existing ISA went through smoothly and quickly. I rang Castle Trust with a query regarding the interest rate on my ISA.... See more

Company replied

Company details

  1. Savings Bank
  2. Mortgage Lender

Written by the company

Castle Trust Bank was launched as 'Castle Trust' in October 2012, and in June 2020 we became Castle Trust Bank – a fully authorised UK bank. We’ve offered fixed-term, fixed rate savings accounts to existing customers since the end of 2020, and launched online savings accounts to new customers in August 2021. Eligible deposits with Castle Trust Bank are protected up to a total of £120,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. We are also a provider of specialist buy-to-let, and property development mortgages.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Excellent

Helpful and pleasant staff

May 2, 2026
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Reply from Castle Trust Bank

We try our best! Thanks for your feedback

Rated 2 out of 5 stars

Make things more simple

April 20, 2026
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Reply from Castle Trust Bank

Thank you for taking the time to leave a review.

We’d love to understand more about your experience so a member of our team will be reaching out directly.

Rated 4 out of 5 stars

Reasonable easy to apply

Reasonable easy to apply. It would have been nice for the company to confirm that they had received the transfers.

April 9, 2026
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Reply from Castle Trust Bank

Thank you for your feedback.

Rated 4 out of 5 stars

Straightforward process

Straightforward process, easy to navigate online, helpful information accessible, competitive rates

April 13, 2026
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Reply from Castle Trust Bank

We're pleased you found the process straightforward, thanks for your feedback

Rated 5 out of 5 stars

So user-friendly

It was so quick and easy to set up the new account and I'm getting a good interest rate as well.

April 3, 2026
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Reply from Castle Trust Bank

Thank you for leaving your review.

Rated 5 out of 5 stars

MY NEW ISA SET UP

Very easy all the way to set up my account.

April 7, 2026
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Reply from Castle Trust Bank

We're pleased you found the process simple!

Rated 5 out of 5 stars

Castle Trust is competitive…

Castle Trust is paying a competitive interest rate which is very important at the moment bearing the cost of living pressure.

April 26, 2026
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Reply from Castle Trust Bank

Thank you for your feedback.

Rated 5 out of 5 stars

Easy experience

Easy experience. Opened account and transferred sorted very smoothly, unlike other establishments.

April 10, 2026
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Reply from Castle Trust Bank

We're pleased the process went smoothly for you

Rated 5 out of 5 stars

Great service and comprehensive…

Great service and comprehensive website. Quick and straightforward to open account and they kept me advised throughout the process.

April 9, 2026
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Reply from Castle Trust Bank

We're happy to have been of help!

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