Casualliving Reviews 

114
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional staff, describing team members as remarkably knowledgeable, friendly, and genuinely invested in helping buyers find exactly what they need without any pressure. Consumers often express their admiration for the stunning showroom, noting that the beautifully arranged displays make it easy to visualize items in a home setting. Many buyers also emphasize the remarkable quality of the furniture, expressing deep satisfaction with durable, Canadian-made pieces that offer both style and comfort. Shoppers truly value the welcoming atmosphere and the trustworthy hometown service provided by this long-standing family business.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the amazing selection of Canadian... See more

Staff

Users describe positive interactions with staff, highlighting that team members are exceptionally... See more

Service

Customers had positive experiences with service, frequently praising friendly staff who offer expert product... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic. Casual living made it easy to choose furniture for our living room. Showing us many pieces and being very patient while we talked privately. Fantastic service and delivery was spectacular... See more

Rated 5 out of 5 stars

The entire process of choosing our new custom couch was extremely seamless. Michael helped us with styles, cover selection as well as additional treatments. We were to receive the couch in November an... See more

Rated 5 out of 5 stars

Sales person (Michael) was very knowledgable and helpful with helping us purchase our chairs. We were additionally delighted that the chairs we desired are Canadian made. Good to see a store carryin... See more

Rated 5 out of 5 stars

Casual Living can always be counted on for great advice in choosing appropriate pieces for our needs. Personal, competent and dependable. Quality is assured. Thank you Michael for going the extra mile... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

114 reviews

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4.8

All reviews

(114)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a fantastic experience …

We had a fantastic experience dealing with Ann from CasualLiving on our recent purchase. Their whole team helped to determinie exactly what we wanted. Delivery was right on the timeline they told us and set up of our purchase in our home on arrival was done with great care. Our thanks to all at CasualLiving.

November 4, 2024
Rated 5 out of 5 stars

We had excellent customer service from…

We had excellent customer service from the moment we walked in the door. Michael showed us every model of couch and chair of interest to us and helped us think through our space restrictions and colour preferences. The store is well laid out and everyone was helpful and welcoming. They encouraged us to take our time and in the end we purchased both a sofa and chair. Delivery to Kingston is very reasonable. I recommend the store to anyone looking for good quality and well-priced furniture.

November 9, 2024
Rated 5 out of 5 stars

New sofa

Michael was positive and very up tempo. Very knowledgeable about his products. Gave us constructive advice to help us make an informed decision about our purchase.

October 31, 2024
Rated 5 out of 5 stars

Top notch!

Casual Living can supply excellent home decor of every kind. They have a full range of items and are very knowledgeable and personable.
Casual Living is my “go to” for home related furniture and accessories. I highly recommend!

November 8, 2024
Rated 5 out of 5 stars

Highly Recommend

We so appreciate Michael’s time and effort to help us find the furniture piece that was right for our space and decor. The quality of our new table is exceptional and it came very well protected in packaging. The delivery guys did a great job. They carefully unpacked our table and had us set up quickly and efficiently and they were so friendly and nice to deal with. We’ve purchased from Casual Living in the past and won’t hesitate to purchase from them again in the future.

October 25, 2024
Rated 5 out of 5 stars

Fantastic store, selection and service!The whole experience was very easy and…

The whole experience was very easy and pleasant. Matt was very helpful with fabric selection and explaining the various seating options that were available (down, vegan down or foam) They had samples of all 3 types so I was able to sit on them and experience each option. The store is GORGEOUS and in the perfect location to showcase their lovely furniture and decor.

October 24, 2024

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