I sent an information request via a form and was contact by the lovely Liam, he was really helpful. We managed to get exactly what we needed plus he sold us some new Air Freshener units. Liam was thor... See more
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Review summary
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What people talk about most
Based on these reviews
Excellent service and always so easy to deal with. Everyone we've ever spoken to regarding business has always been so helpful. Thank you to Mike too for keeping us going!
Company replied
We are so pleased to have made the change to Cathedral as previously we could never talk to anyone but had to submit a ticket and then wait for an impersonal and often unhelpful reply. We now have Ash... See more
Company replied
I work with Cathedral Hygiene across two businesses and wouldn’t hesitate to recommend them. Sarah is a pleasure to work with, as is the rest of the team. Their service has been excellent throughout.
Company replied
Company details
Written by the company
Cathedral Hygiene is a family run business and one of the largest hygiene companies in the UK. We provide washroom and hygiene services and are specialists in the safe disposal of sanitary waste.
Contact info
4.4
Excellent
370 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
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Really easy to deal with
Really easy to deal with. One email request which was answered promptly and the request sorted same day. The unit was delivered quickly too, no nonsense!
September 11, 2025
Reply from Cathedral Hygiene
Thank you for leaving us a 5* review and for choosing Cathedral Hygiene.
It is wonderful to hear that the install went smoothly. We aim to provide you with the same high quality of service going forward.
The Cathedral Hygiene Team
Cathedral Hygiene Sanitary Waste bin services
The help and guidance given by Gareth Hitchcock was excellent. We have used the services of Cathedral Hygiene for 11 years and have been happy with the service and collection of the waste.
September 18, 2025
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review.
We are very grateful for your kind words and longstanding custom. It is excellent to hear that you found Gareth to be helpful - we will make sure to pass this along to him.
The Cathedral Hygiene Team
Great service
Great service, fast delivery and helpful staff. Would highly recommend!
September 17, 2025
Unprompted review
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review.
We're glad to hear that you found us helpful and that the installation went smoothly. It's always lovely to hear that our customers would recommend our service.
The Cathedral Hygiene Team
Excellent communication
Excellent communication, quick organisation of new account and installation of devices, pleasure to work with Liam and the team.
September 16, 2025
Reply from Cathedral Hygiene
Thank you for the fantastic review.
We are very grateful that you chose Cathedral Hygiene, and are glad to hear that the installation went well. We will be sure to pass your feedback on to Liam - he will be very pleased.
The Cathedral Hygiene Team
Cathedral Hygiene provide an excellent service
Cathedral Hygiene provide an excellent service on a regular basis. Communication is fantastic and someone is always on hand should you need an extra visit. The lady who services our bins is so professional, discreet, friendly and helpful.
Would highly recommend Cathedral Hygiene.
September 12, 2025
Reply from Cathedral Hygiene
Thank you for your positive feedback about our service. We appreciate you taking the time to write such a lovely review.
We aim to provide to a high quality service for all of our customers so it is excellent to hear that you've had a good experience during our visits.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for your positive feedback about your account manager, Linda.
We will be sure to pass your feedback along - she will be very pleased.
The Cathedral Hygiene Team
Very prompt service
Very prompt service, very reasonable price. Had the quotation and then the contract out to us within 24 hours.
August 27, 2025
Reply from Cathedral Hygiene
Thank you for the great review, Nina. We aim for our Area Sales Managers to offer a quick and effective response.
Our goal is to ensure the whole process, from quotation to installation, is complete quickly and professionally.
If we can be of further help, please give us a call.
The Cathedral Hygiene Team.
Great Customer Service
I sent an information request via a form and was contact by the lovely Liam, he was really helpful. We managed to get exactly what we needed plus he sold us some new Air Freshener units. Liam was thorough and very helpful dealing with myself and the club Treasurer to ensure a swift resolution.
August 20, 2025
Reply from Cathedral Hygiene
What a positive and lovely review, thank you Vicki.
It’s always great to hear from a happy customer and we’re delighted that Liam was able to help you.
We also hope you love the fragrances from our air fresheners and experience the benefit of having them fitted.
We’ll feedback your comments to Liam, who we know will be very happy.
The Cathedral Hygiene Team.
Fiona was very helpful
Fiona was very helpful, listened to our needs and made appropriate recommendations for us.
August 6, 2025
Unprompted review
Reply from Cathedral Hygiene
Thank you for your positive review Jan.
We ask our Area Sales Managers to give honest and constructive advice and we’re delighted to hear that you valued the information Fee gave to you.
We’ll be sure to let her know about your lovely feedback.
If you need any further help or advice, please give Fee a call.
The Cathedral Hygiene Team.
Very impressed with the service.
We are very impressed with the service we receive from Cathedral Hygiene. Barbie is always a delight to have here when she pops in. She is very friendly and chatty. Gareth was very helpful when I called today. Top marks.
August 21, 2025
Reply from Cathedral Hygiene
Thank you for your 5* review.
We're very grateful for your kind words about our service. We will pass your feedback on to Barbie and Gareth. They will be delighted.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review.
We're glad to hear that we got your contract set up successfully.
Please do not hesitate to contact us if you have any further enquiries.
The Cathedral Hygiene Team
Top Service
We have been dealing with Cathedral Hygiene for a number of years and felt them always to be professional and reliable.
August 7, 2025
Reply from Cathedral Hygiene
Thank you for your kind review, Tom.
It's always great to hear from longstanding customers who appreciate the good work that we do.
We pride ourselves on excellent service and aim to continue as your supplier for many years to come.
The Cathedral Hygiene Team
We have been customers of Cathedral…
We have been customers of Cathedral Hygiene for many years and have consistently received excellent service. Louise is always friendly, approachable, and happy to assist with any queries. We highly recommend Cathedral Hygiene for their reliable and professional service.
July 23, 2025
Unprompted review
Reply from Cathedral Hygiene
Thanks Pauline, we always enjoy receiving 5* feedback from long standing customers, as it highlights our goals of long-term customer relationships.
Louise will be delighted with your comments, and for recommending us to others.
Thank you for taking the time to complete a review, we look forward to many more years as your hygiene supplier.
The Cathedral Hygiene Team
Excellent service as usual
Excellent service as usual; friendly and helpful staff, fast response, thorough and efficient. Very professional business and I can't recommend them highly enough.
July 11, 2025
Reply from Cathedral Hygiene
Thank you for leaving us a 5* review.
We are very grateful for your kind words and we're happy to hear that you've had such a positive experience with our company and our service. We appreciate your continued custom and recommendation of our company.
The Cathedral Hygiene Team
Efficient and friendly service
Lauren is our account manager and was extremely helpful to our needs. Nathan comes around to service on a regular basis and he is super, very efficient and customer focused. Highly recommend this company.
July 10, 2025
Reply from Cathedral Hygiene
Thank you for your kind review, Debbie.
We're very grateful for your recommendation. We will be sure to pass your feedback on to Lauren and Nathan. They will be very pleased.
The Cathedral Hygiene Team
Horrendous company
Horrendous company , treat companies like dirt, bully you into super long contracts, inferior quality items to other suppliers. Avoid at all costs
July 9, 2025
Unprompted review
Reply from Cathedral Hygiene
Thank you for your feedback.
We are very sorry to hear that you were not satisfied with our products and service. Our sales representatives are fully trained to explain the terms of contract to ensure that all parties understand the agreement.
We would encourage you to contact us directly to see if there's anything we can do to improve our relationship.
The Cathedral Hygiene Team
Prompt & clear response to my request.
July 9, 2025
Reply from Cathedral Hygiene
Thank you for your positive feedback about our customer service.
It's great that we were able to help with your enquiry. Please do not hesitate to contact us if you need any assistance going forward.
The Cathedral Hygiene Team
Amazing support from beginning to…
Amazing support from beginning to finish of installation, great customer service and communication.
June 23, 2025
Reply from Cathedral Hygiene
Thank you for choosing Cathedral Hygiene, Ana.
We appreciate you taking the time to leave us a 5* review. We will continue to provide you with great customer service and support as we continue as your supplier going forward.
The Cathedral Hygiene Team
Great Service
Absolutely no problems with Cathedral Hygiene, since they started doing our bins 7 years ago.
June 23, 2025
Reply from Cathedral Hygiene
Thank you for your 5* review, Ken.
It's great to hear that you are happy with our service. We will aim to continue providing you with a high quality service for many more years to come.
The Cathedral Hygiene Team
Very good service
Cathedral Hygiene have provided a very good service since our contract began 12 months ago, their staff are very discreet and we have just renewed our contract for a further 12 months
June 19, 2025
Unprompted review
Reply from Cathedral Hygiene
Thank you for your review and your continued custom.
We appreciate your kind words about our service and our staff. We're always happy to help if you have any enquiries going forward.
The Cathedral Hygiene Team
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