I sent an information request via a form and was contact by the lovely Liam, he was really helpful. We managed to get exactly what we needed plus he sold us some new Air Freshener units. Liam was thor... See more
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Review summary
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Based on these reviews
Excellent service and always so easy to deal with. Everyone we've ever spoken to regarding business has always been so helpful. Thank you to Mike too for keeping us going!
Company replied
We are so pleased to have made the change to Cathedral as previously we could never talk to anyone but had to submit a ticket and then wait for an impersonal and often unhelpful reply. We now have Ash... See more
Company replied
I work with Cathedral Hygiene across two businesses and wouldn’t hesitate to recommend them. Sarah is a pleasure to work with, as is the rest of the team. Their service has been excellent throughout.
Company replied
Company details
Written by the company
Cathedral Hygiene is a family run business and one of the largest hygiene companies in the UK. We provide washroom and hygiene services and are specialists in the safe disposal of sanitary waste.
Contact info
4.4
Excellent
370 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
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Reply from Cathedral Hygiene
Thank you for leaving us a 5* review, Amy.
It's great that you found our service to be high quality. We will aim to continue this level of service for you.
The Cathedral Hygiene Team
Our lady that comes fortnightly is so…
Our lady that comes fortnightly is so lovely.
No issues with service.
June 6, 2025
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review.
It's great to know that you've had a smooth experience with our service and customer care personnel.
We're very grateful for your ongoing custom.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for leaving us a review.
We're delighted to hear that you are satisfied with the service that we provide. We look forward to continuing as your hygiene supplier for many years to come.
The Cathedral Hygiene Team
10/10
Always a good service, nothing is ever to much trouble, our sales representative Sophie is always pleasant, and the service is amazing,
May 30, 2025
Unprompted review
Reply from Cathedral Hygiene
Thank you for your positive review, Mike.
It's great to hear that you are happy with our service. We will pass your feedback on to Sophie - she will be very pleased.
The Cathedral Hygiene Team
Great service
I would highly recommend this company been with them many years, always had a first class service, and Sophie is always a pleasure to deal with,
Thank you for your excellent service
June 4, 2025
Unprompted review
Reply from Cathedral Hygiene
Thank you for your review. We're very grateful for your positive feedback and continued custom.
We're glad that we could provide you with a quality service. We will pass your kind words on to Sophie.
The Cathedral Hygiene Team
Word of warning
Word of warning. Avoid.
This company signs you up to 60 month contracts that rollover automatically at the end. They don't write to you warning your contract is near the end because, in their words, "we don't have to."
Be very clear that this company will say everything is in the contract and you signed and that's the end of it.
Very mischievous business practice. As I said, avoid.
They will not be sorry about our experience. They might say they are but they're not. They are grifters.
June 4, 2025
Unprompted review
Reply from Cathedral Hygiene
We're sorry to hear that you feel this way, Mark.
Our agreements are designed to be transparent. The duration and renewal terms are clearly outlined at the time of signing, and a further copy is sent to the customer once the paperwork has been processed in our office.
We regret that your experience did not meet your expectations on this occasion. Please feel free to contact us directly if you'd like to discuss this further.
The Cathedral Hygiene Team
Abigail Stevenson & Lesley Horrocks are fab!
Abigail Stevenson & Lesley Horrocks go above and beyond for us and I cannot thank them enough for their flexibility, customer service and effectiveness. We've been customers since 2011 and it has been faultless through several premises of ours. We will continue to build and grow our relationship in the coming years.
June 3, 2025
Unprompted review
Reply from Cathedral Hygiene
Thank you for your positive review, Cieran.
We're very grateful for your kind words about our customer service, especially Abigail and Lesley. It's great to hear from a longstanding customer. We hope to continue this relationship for many years.
The Cathedral Hygiene Team
Lyndsey is always a pleasure to deal…
Lyndsey is always a pleasure to deal with, nothing is ever too much trouble, thank you
June 2, 2025
Unprompted review
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review, Andy.
It's great to hear about your positive experience with your sales rep, Lyndsey. We will pass long your kind words. It is always lovely to hear from our happy customers.
The Cathedral Hygiene Team
Reliable and discreet
Reliable and discreet
Being using Cathedral Hygiene for around a year now and had no issues at all.
May 27, 2025
Reply from Cathedral Hygiene
Thank you for your review, Chantelle.
We are very grateful for your kind words and we're happy to hear that you haven't experienced any issues. We look forward to continuing as your supplier going forward.
The Cathedral Hygiene Team
Quick response and excellent service
May 27, 2025
Reply from Cathedral Hygiene
Thank you for your positive feedback about our service.
We appreciate you taking the time to leave us a review and are glad that we were able to respond quickly to your enquiry.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for your review, Donna.
It's great to hear that you found the process efficient. We always aim to provide great customer service so I'm glad that we met your expectations.
The Cathedral Hygiene Team
Massive scam avoid at all costs…
Massive scam avoid at all costs complete lies very unprofessional
May 21, 2025
Unprompted review
Reply from Cathedral Hygiene
We're very sorry that you feel that way, Corrine.
We strive to provide transparent communication and customer service in all aspects of the business, so we are disappointed to hear about your experience on this occassion. We aim to make our contracts clear by providing copies in writing so that all parties understand the agreeement.
Please feel free to get in touch directly if you have any further queries.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for your review.
It's great to hear that you were happy with our communication. We will continue to provide this level of customer service should you require any further assistance.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for the excellent review, Nikki. Your kind feedback is very much appreciated.
We will continue to provide you with a professional and discreet service as we continue as your supplier going forward.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for your 5* review, Joseph.
It's great to hear that you are happy with our service. We will endeavour to continue this level of service going forward.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for your 5* review.
It's great that you found the process easy and straight forward. We're always happy to help if you have any enquiries going forward.
The Cathedral Hygiene Team
Excellent service
Excellent service - we use Cathedral Hygiene for all of the offices at our business park. Staff always very professional. Great value for money. Definitely recommend!
May 12, 2025
Reply from Cathedral Hygiene
Thank you for leaving us an excellent review, Simon.
We're very grateful for your custom and your kind words about our company. It's great to hear that you would recommend us.
The Cathedral Hygiene Team
Very happy with our service across the…
Very happy with our service across the board. Never have any issues and our service is completed on time every time.
May 9, 2025
Reply from Cathedral Hygiene
Thank you for your lovely feedback.
It's great to know that you've never had any issues with our service. We will strive to continue providing you with a high quality service going forward.
The Cathedral Hygiene Team
Very easy to deal with and prompt response
Very easy to deal with and prompt response to an enquiry. All paperwork dealt with efficiently and digitally. The general service is carried out without any fuss and we often don't even know that they've visited.
May 8, 2025
Reply from Cathedral Hygiene
Thank you for your excellent review, Andrew.
It's lovely to hear that you were happy with our customer service. We aim to provide an efficient and discreet service, so we are glad that we've been able to achieve that for you.
The Cathedral Hygiene Team
AVOID COMPANY!!
AVOID COMPANY!!!
Massive fee of almost 2k to close business.
Was told it is compulsory to have or would
Result in fine.
May 7, 2025
Unprompted review
Reply from Cathedral Hygiene
We are very sorry to hear that you were unhappy with your experience with us, Demi.
We always aim to be clear with our contract and cancellation terms. The terms and conditions are always provided in writing at the point of signing, and a further copy is sent to customers once the contract has been processed in the office.
We regret that you did not feel that this was communicated clearly on this occasion.
The Cathedral Hygiene Team
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