Good options for filtering with (for me) one exception. "Interior: leather/cloth" My car search only comes with leather, but I want a specific colour
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Review summary
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Reviews shaping this summary
Great selection of vehicles , filters were a great help , found a van that I liked , unfortunately the company didn’t reply to my email so I ended up buying a van elsewhere . Great site , will definit... See more
Company replied
Easy to manage and get the results you want and all clear with plenty of pictures which nice so can see everything your getting
Company replied
Very easy to set up search for a particular area and model, and yo add filters. Notifications when prices drop are easy to use and produce excellent results. Useful message tool to contact dealers.... See more
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Company details
About Cazoo UK
Written by the company
Welcome to Cazoo, the 'you' experts
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Trustpilot ratings are accumulated across the entirety of the Cazoo brand history. From 27 June 2024, the Cazoo brand has been owned and operated by Motors.co.uk Limited. Reviews submitted prior to this date relate to the previously owned business and do not reflect the products, services or customer experience provided by Motors.co.uk Limited.
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Trustpilot ratings are accumulated across the entirety of the Cazoo brand history. From 27 June 2024, the Cazoo brand has been owned and operated by Motors.co.uk Limited. Reviews submitted prior to this date relate to the previously owned business and do not reflect the products, services or customer experience provided by Motors.co.uk Limited.
Contact info
United Kingdom
- 0203 966 2700
- consumer.support@cazoo.co.uk
- cazoo.co.uk
4.2
Great
48K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Selling cars without legal MOT.
Contacted these about a car they advertised. No response whatsoever, but that may be because it's advertised as UK registered with a valid MOT, but has a kmh only speedometer making it an MOT failure in the UK. I guess that's why they went bust before.
The car is a VW Touran and is advertised as a 2022 model, when in fact it's 2010 by the plate. The seller is alexand 578778. The advert is on eBay.
June 23, 2026
Unprompted review
Reply from Cazoo UK
Oh no, we’re so sorry to hear this! 😔 We take feedback like this very seriously and want to make things right. Could you drop us an email at consumer.support@cazoo.co.uk with the details? We’ll investigate and take appropriate actions with the Dealer.
Cazoo let down
Enquiries where made to two different garages via cazoo neither responded to my question and when cazoo replied it was too late as the vehicles had been sold very poor service
June 21, 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’ve had trouble getting a response from the dealers – we know how frustrating that can be. 😔
As an advertising platform, dealers are responsible for responding to enquiries and keeping their listings up to date. If you'd like us to look into this further, please email us at consumer.support@cazoo.co.uk with the dealer details and we’ll investigate. 🙏🚗
False advertising
Went to see a car being sold on Cazoo site. Car was a different colour than the one on the site, same make and model, and reg but black not maroon. Checked DVLA, and says it should be maroon. Dealer denied and said DVLA was wrong! Huh? He then stopped me from viewing the rest of car. A quick check on Car Check UK, said car had had reg plate change. I reported to Cazoo for false advertising. They said they would look into it, but it was still in site last time i checked. Beware of dodgy dealers on Cazoo.
May 14, 2026
Unprompted review
Reply from Cazoo UK
We’re really sorry to hear about your experience – that’s not what we want for anyone using Cazoo. 😔
If you could email us at consumer.support@cazoo.co.uk with the details of the dealer, we’ll be happy to review this further. We take reports of potentially misleading listings seriously.
Thanks for bringing this to our attention. 🙏🚗
Awaiting call back since enquiring…
Awaiting call back since enquiring about this car since Tuesday
June 16, 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear the dealer hasn’t responded – we know how frustrating that can be. 😔 We recommend trying again via phone or the ‘contact dealer’ form on the car listing page.
If you’d like us to follow up, email us at consumer.support@cazoo.co.uk with the dealer’s details, and we’ll investigate. 🙏
Thanks for letting us know! 🚗
Searching for a car that was already sold …
Searching for a car that was already sold. Please update your records so as not to waste my time
June 17, 2026
Unprompted review
Reply from Cazoo UK
Thanks for your feedback – sorry for the inconvenience 😔
As an advertising platform, it’s the dealer’s responsibility to update or remove sold vehicles.
If you’d like, you can also email us at consumer.support@cazoo.co.uk with the dealer’s details, and we’ll log your complaint and follow up to ensure your message gets through. 🙏
I’m looking for a new car and entered…
I’m looking for a new car and entered everything I was looking for, from make model, colour and interior, within seconds it found the exact car we are looking for, I have contacted the dealer and I’m waiting for them to get back to me. Well done.
June 16, 2026
Unprompted review
Reply from Cazoo UK
Great to hear 😄 Sounds like the search worked perfectly and helped you find exactly what you were after in no time 🚗🙌
You see a cazoo add on Facebook and the…
You see a cazoo add on Facebook and the car attracts you enough to download the cazoo app. Yet, not once, twice or three times a lady have I ever found that car. Just a download con.
June 15, 2026
Unprompted review
Reply from Cazoo UK
We’re so grateful for your feedback – it’s what helps us improve! 🙌 We’ve shared this with the team and are looking into it. Thanks for helping us get better!
Bought passat saloon b8 2015 business…
Bought passat saloon b8 2015 business class from hipperholme car sales car drivers looks great on inside and out no pushy salesman i got money together rang the dealer and we did a deal the car was delivered straight to the door same day 10 out of 10 for prompt delivery an cheap delivery as well 😀 👍 😄
June 9, 2026
Unprompted review
Reply from Cazoo UK
That’s what we love to hear! A seamless experience with the dealer is what we strive for – thanks for letting us know! 🙌
Easy to use excellent service.
June 14, 2026
Unprompted review
Reply from Cazoo UK
Music to our ears! 🎶 We’re so glad you found the site easy to use – that’s exactly what we aim for. Thanks for sharing!
Care about custmors
June 10, 2026
Unprompted review
Reply from Cazoo UK
Amazing to hear 😊 Putting our customers first is what it's all about, so thank you for the kind words and for sharing your experience 🚗🙌
Easy to search for different cars
Easy to search for different cars. Good information given on each vehicle.
June 9, 2026
Unprompted review
Reply from Cazoo UK
Yay! Simple and easy is the goal, so it’s awesome to hear your feedback. Thanks for letting us know! 🙌
Good service
June 8, 2026
Unprompted review
Reply from Cazoo UK
So glad to hear you had a great experience with one of our dealers! 😊 Making it easy to connect Dealers and buyers is exactly what we aim for – thanks for sharing!
Easy to navigate
June 2, 2026
Unprompted review
Reply from Cazoo UK
Music to our ears! 🎶 We’re so glad you found the site easy to use – that’s exactly what we aim for. Thanks for sharing!
Dealer absolutely useless
Dealer absolutely useless, asked if they have a showroom so we could see the vehicle, haven’t replied, and reviews for them are very negative.
June 1, 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear the dealer hasn’t responded – we know how frustrating that can be. 😔 We recommend trying again via phone or the ‘contact dealer’ form on the car listing page.
If you’d like us to follow up, email us at consumer.support@cazoo.co.uk with the dealer’s details, and we’ll investigate. 🙏
Thanks for letting us know! 🚗
Dealer is a scammer and blocked after…
Dealer is a scammer and blocked after selling car with issues. Please remove this seller from your site
May 23, 2026
Unprompted review
Reply from Cazoo UK
Oh no, we’re so sorry to hear this! 😔 We take feedback like this very seriously and want to make things right. Could you drop us an email at consumer.support@cazoo.co.uk with the details? We’ll investigate and take appropriate actions with the Dealer.
The seller wasn't at the location nor…
The seller wasn't at the location nor were any of his cars that were advertised. The other traders in the area said he appeared occasionally with cars but they went overnight. I left a voicemail and messaged for no reply. Overall I would not trust this trader at all. The only positive is that I purchased a car from a another trader on the site and am very happy with it!!
May 12, 2026
Unprompted review
Reply from Cazoo UK
We’re really sorry to hear about your experience – that’s not what we want for anyone using Cazoo. If you could email us at consumer.support@cazoo.co.uk with the details of the dealer, we’ll look into this right away. Thanks for bringing it to our attention. 🙏
I managed to get a car that I wanted
I managed to get a car that I wanted
May 25, 2026
Unprompted review
Reply from Cazoo UK
So glad your new wheels are putting a smile on your face! Thanks for taking a moment to share your experience, it’s what keeps us going 😊
Quality car
I found a car that I really liked and wasn’t priced over the top
May 31, 2026
Unprompted review
Reply from Cazoo UK
Love to hear this! 😄 Great to know you found a quality car you really liked at a fair price – exactly what we aim for 🚗🙌
Reply from Cazoo UK
So glad to hear you had a great experience with one of our dealers! 😊 Making it easy to connect Dealers and buyers is exactly what we aim for – thanks for sharing!
so easy to search
May 30, 2026
Unprompted review
Reply from Cazoo UK
This is what we love to hear! Keeping things simple is our mission, so we’re over the moon you had a great experience. Thanks for sharing!
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