Good options for filtering with (for me) one exception. "Interior: leather/cloth" My car search only comes with leather, but I want a specific colour
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great selection of vehicles , filters were a great help , found a van that I liked , unfortunately the company didn’t reply to my email so I ended up buying a van elsewhere . Great site , will definit... See more
Company replied
Easy to manage and get the results you want and all clear with plenty of pictures which nice so can see everything your getting
Company replied
First time I have used Cazoo, and I can't recommend it too highly. Good experience all the way through, amazing amount of good cars, reasonably priced, and lots of information. I finally found a mini,... See more
Company replied
Company details
About Cazoo UK
Written by the company
Welcome to Cazoo, the 'you' experts
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Trustpilot ratings are accumulated across the entirety of the Cazoo brand history. From 27 June 2024, the Cazoo brand has been owned and operated by Motors.co.uk Limited. Reviews submitted prior to this date relate to the previously owned business and do not reflect the products, services or customer experience provided by Motors.co.uk Limited.
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Trustpilot ratings are accumulated across the entirety of the Cazoo brand history. From 27 June 2024, the Cazoo brand has been owned and operated by Motors.co.uk Limited. Reviews submitted prior to this date relate to the previously owned business and do not reflect the products, services or customer experience provided by Motors.co.uk Limited.
Contact info
United Kingdom
- 0203 966 2700
- consumer.support@cazoo.co.uk
- cazoo.co.uk
4.2
Great
48K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dealer is a scammer and blocked after…
Dealer is a scammer and blocked after selling car with issues. Please remove this seller from your site
May 23, 2026
Unprompted review
Reply from Cazoo UK
Oh no, we’re so sorry to hear this! 😔 We take feedback like this very seriously and want to make things right. Could you drop us an email at consumer.support@cazoo.co.uk with the details? We’ll investigate and take appropriate actions with the Dealer.
The seller wasn't at the location nor…
The seller wasn't at the location nor were any of his cars that were advertised. The other traders in the area said he appeared occasionally with cars but they went overnight. I left a voicemail and messaged for no reply. Overall I would not trust this trader at all. The only positive is that I purchased a car from a another trader on the site and am very happy with it!!
May 12, 2026
Unprompted review
Reply from Cazoo UK
We’re really sorry to hear about your experience – that’s not what we want for anyone using Cazoo. If you could email us at consumer.support@cazoo.co.uk with the details of the dealer, we’ll look into this right away. Thanks for bringing it to our attention. 🙏
I managed to get a car that I wanted
I managed to get a car that I wanted
May 25, 2026
Unprompted review
Reply from Cazoo UK
So glad your new wheels are putting a smile on your face! Thanks for taking a moment to share your experience, it’s what keeps us going 😊
Quality car
I found a car that I really liked and wasn’t priced over the top
May 31, 2026
Unprompted review
Reply from Cazoo UK
Love to hear this! 😄 Great to know you found a quality car you really liked at a fair price – exactly what we aim for 🚗🙌
Reply from Cazoo UK
So glad to hear you had a great experience with one of our dealers! 😊 Making it easy to connect Dealers and buyers is exactly what we aim for – thanks for sharing!
so easy to search
May 30, 2026
Unprompted review
Reply from Cazoo UK
This is what we love to hear! Keeping things simple is our mission, so we’re over the moon you had a great experience. Thanks for sharing!
Get updates fast
Found the car on Casio which we would not have seen otherwise, great opportunity and experience
May 14, 2026
Unprompted review
Reply from Cazoo UK
Love to hear this! 😄 Sounds like you were able to quickly get updates and find a car that really stood out to you – great opportunity and really glad it’s been a positive experience 🚗🙌
Reply from Cazoo UK
Love hearing this! 😄 We’re so happy you had a first-class experience – thanks for the awesome feedback 🚗🙌
After messaging the seller in the…
After messaging the seller in the morning about the car saying that I would be up later on that day he messaged back saying okay but when I was arriving 45mins earlier than I said as trains was running amazingly that day the partner of the guy I messaged was locking up as he new nothing of my arrival. He spoke to his partner and he said he had forgotten I was coming up. The car in question looked amazing in the pictures but standing next to it well it was far from the online pics. Covered in bird faeces which looked to have been there a while, spider webs everywhere lifted the bonnet and it got worse and the guys excuse was leaving it the way it was just shows how honest the car looks. Me shows how much they don’t care for what they are selling. If they had shown how honest the car was in the pics I would not have gone up plus no paper work at all with the car which he failed to mention but After a 7hr & 30mins train ride and being a bank holiday weekend no way of getting home I took a chance as I was a little desperate car did clean up nice but didn’t run the best after the first 100 miles home. So if you do consider buying from this car sales I’d ask for pictures dated that day and turn over every little stone you can think of to ask about the car in question cause this car sales has no care for what they are selling
May 23, 2026
Unprompted review
Reply from Cazoo UK
Oh no, we’re so sorry to hear this! 😔 We take feedback like this very seriously and want to make things right. Could you drop us an email at consumer.support@cazoo.co.uk with the details? We’ll investigate and take appropriate actions with the Dealer.
Brought a Mercedes E class Wg13eyh paid…
Brought a Mercedes E class Wg13eyh paid over 6k from Jacks trusted autos drove it 110 miles home now ready for the scrap yard.
Transmission cooler failed
And contaminated gearbox
Auxiliary battery failed
Had diagnostic engineer plugged it in not enough space on here to list the faults which had all been cleared by dealer SCAMMERS COMPLETELY AVOID and only give you the cheapest warranty available that’s not worth the paper it’s printed on 😡
May 23, 2026
Unprompted review
Reply from Cazoo UK
We’re really sorry to hear about your experience – it’s not the standard we aim for. If you can email us at consumer.support@cazoo.co.uk with more details, we’ll investigate and take action to ensure this doesn’t happen again. Thanks for letting us know. 🙏
Reply from Cazoo UK
Amazing to hear the site was easy to use! 😊 We’re always working to make things even better, so your feedback means a lot.
No one contacted me
May 22, 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear the dealer hasn’t responded – we know how frustrating that can be. 😔 We recommend trying again via phone or the ‘contact dealer’ form on the car listing page.
If you’d like us to follow up, email us at consumer.support@cazoo.co.uk with the dealer’s details, and we’ll investigate. 🙏
Thanks for letting us know! 🚗
No one called back
No one called back. I had £15K, sat in my account. Sent 2 emails to the dealer, wants to pay online and pay for delivery. No call, no email , NO SALE. Hey ho.
May 25, 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear the dealer hasn’t responded – we know how frustrating that can be. 😔 We recommend trying again via phone or the ‘contact dealer’ form on the car listing page.
If you’d like us to follow up, email us at consumer.support@cazoo.co.uk with the dealer’s details, and we’ll investigate. 🙏
Thanks for letting us know! 🚗
Thanks to Cazoo I find the perfect car…
Thanks to Cazoo I find the perfect car for my self. The app is easy to set for the car I looked and the seller is very good with communication and very helpful when I bought the car. I only can recommend to people who looking for a car.
I have a very positive experience with you!
May 14, 2026
Unprompted review
Reply from Cazoo UK
Woohoo! 🎉 We’re so happy to hear you found the perfect car for you 😄🚗
Great to know the app made things easy and that the Dealer was helpful throughout – that’s exactly the experience we aim for 🙌
Thanks a lot for the recommendation and for sharing your positive experience 💛
Found my car sent a query and within…
Found my car sent a query and within moments I was contacted by them and had contact every step and even after I would definitely recommend
May 9, 2026
Unprompted review
Reply from Cazoo UK
Love hearing this – finding your car and getting quick, consistent updates every step of the way is exactly what we aim for 🚗💨
Thanks so much for the recommendation 🙌
Found the car i was after within…
Found the car i was after within minutes.
May 12, 2026
Unprompted review
Reply from Cazoo UK
Woohoo! 🎉 Love this – finding the car you wanted in just minutes is exactly how it should feel 🚗💨 Thanks for sharing the great feedback!
Cazoo fake adverts
Found a car I really wanted on Cazoo advertised by "Car Money" on behalf of one of their dealerships . a 2012 Golf Plus with only 19K on the clock .asked if it was still available and requested a test drive . 2 days later they didn't even have the curtesy to reply . I don't believe they had the car . I believe it was a fake ad to attract punters to their financial services. therefore you know what cazoo can do , supporting such firms
May 22, 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear about your experience and understand your frustration 😔
CarMoney is a finance service that works with dealerships across the UK to help connect buyers with vehicles available for finance and purchase. The vehicles advertised through their listings are genuine dealer stock, so we’re sorry to hear you didn’t receive a response regarding the Golf Plus you were interested in.
Delays in dealer responses can sometimes happen, but we completely understand why this experience has left you disappointed. We’ve passed your feedback on to the team 🙏🚗
Reply from Cazoo UK
Love that 😄 Short, simple, and top tier – we really appreciate the feedback 🚗🙌
I contacted a couple of van owners…
I contacted a couple of van owners through here and not one has come back to me
May 21, 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’ve had trouble getting a response from the dealer, we know how frustrating that can be. 😔 While delays can sometimes happen during busy times at the dealership, we’d recommend giving the dealer a call directly, as it’s often the quickest way to get in touch 📞
We’re also excited to share that we’ll be launching WhatsApp leads within the next couple of months, making it even easier to connect with dealers 🙌📱
First class
Everything you need to know about any vehicle you are looking at the information is there for you.
Firstclass adds
May 22, 2026
Unprompted review
Reply from Cazoo UK
Woohoo! 😄 Sounds like we've got the full “car encyclopedia” treatment going on – all the info you need without needing to play detective 🚗🔍🙌
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