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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and support throughout the entire process, from application to post-camp. Many highlight the excellent customer service, noting quick response times and a smooth user experience that makes the journey easy and stress-free. However, some people were dissatisfied with the service, reporting a lack of communication and assistance, particularly when issues arose with employers or accommodation. These reviewers felt unsupported after reporting problems, with the agency allegedly not taking action to resolve concerns regarding issues with employers or accommodation.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and support... See more

Service

Customers had positive experiences with service, consistently praising the support received throughout the... See more

Customer service

Consumers find customer service to be positive, highlighting the helpful and supportive assistance provided... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the seamless and... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ccusa not only costs very little fees but also has outstanding staff and support. At no point did I feel unsure or uncomfortable with my upcoming trip as they had me prepared! I wish ccusa could be mo... See more

Rated 5 out of 5 stars

Ccusa made the entire process so simple and easy. It all seemed so daunting at first but they were so reassuring and helpful every step of the way. Dave especially is a legend, anything I needed big o... See more

Rated 5 out of 5 stars

This was something I had never experienced with other camp agencies - it was nice that CCUSA checked up on me whilst I was at camp, they made sure I was getting the summer they promised. The CCUSA tea... See more

Company replied

Rated 5 out of 5 stars

A great company for anyone looking to try a summer camp in the USA or Canada. They have the most friendly staff who support you along your whole journey: before, during and after camp. Their fees were... See more


Company details

  1. Cultural Tours Provider
  2. Recreational and Vacation Camps
  3. Summer Camp
  4. Tour Operator
  5. Travel Agency
  6. Visa Consultant

Written by the company

CCUSA are worldwide adventure specialists. We have been around for 40 years, offering affordable work/travel experiences. You can work at a summer camp in America, Canada or Croatia, head to Canada for a ski season, intern with Elephants in Thailand, volunteer at the Great Barrier Reef or work at one of the top theme parks in the States! Whatever your interests or budget, CCUSA will have a program for you! In 1985, CCUSA was created as a company to provide young people from around the world an exciting opportunity to experience summer camp in the USA. Today, we are an internationally recognized organization that offers over 15 programs worldwide and recruits from over 60 countries. We have placed over 310,000 young people in hundreds of summer camps and seasonal employment positions across the USA, Canada, Australia, New Zealand, Ireland, the UK, Europe, Brazil, Asia and South Africa! In 1985 the Camp Counselors USA program was founded to give international staff the chance to work in the USA and share their culture and experiences with American children during their summer holidays. As a staff provider for more than 900 US camps, Camp Counselors USA has developed a renowned reputation for the high quality of service we provide to both our participants and our camps. Camp Counselors USA is respected in the US camping industry as the company that provides only the best quality counselors and support staff to camps. The participants we recruit are known for their great attitudes, strong work ethic and abilities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

286 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great experience

Went to Camp Homeward Bound with CCUSA back in 2017 as a support staff member it was the best summer ever. I had a great experience and CCUSA was great. I am currently in the process of being placed at a camp for this year and looking forward to having another great summer.

March 21, 2024
Unprompted review
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Rated 5 out of 5 stars

Life changing experience

The support that CCUSA offer to their placements is absolutely second to none!

Caity especially has always answered every little question almost immediately and with the utmost knowledge.

The support they offer remains consistently excellent regardless of prior to flying out or during your time at camp.

It’s not the kind of job you do for monetary gain - at least not in your first year - but the experience is world changing and life defining and CCUSA are the most supportive camp company I have experienced.

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Team

I have used CCUSA as my sponsoring agency for 8+ summers and can honestly say that Caity and the team are absolutely incredible at what they do. Quick to respond, helpful and informative with every query.
I have recommended CCUSA to friends and family and will continue to do so.

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend Ccusa

I’ve used ccusa 3 years in a row now and they’ve been great. They’ve been able to answer all of my questions and queries really quickly and have been super supportive throughout my camp experience. Highly recommend :)

May 6, 2023
Unprompted review
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Rated 5 out of 5 stars

Best experience, heading back for my 3rd summer!

I’m a student in my third year of university and I’m about to go back to a camp America for the 3rd time now. I have been promoted after just 2 summers to a head councilor role showing there are opportunities to progress and earn a good wage if you enjoy it and would like to return to camp after your first year. It’s a great experience and you meet so many new people from all around the world, with many becoming some of my closest friends. You get to explore a new place in a safe environment and I couldn’t recommend it enough. CCUSA take you through the process with their easy to follow guide and by showing you exactly what you need to do next in your online dashboard.

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

10/10 compared to my previous sponsor

Compared to my last company I went through I have had LOADS of support and assistance from CCUSA! I email them whenever I get stuck along the process and they help me out. This is my 3rd year going back to camp and it's gone so smoothly and I think that is partly due to the fact that CCUSA have been keeping me updated with deadlines for forms, replying to emails etc.

P.S., The fees are roughly the same with any company, do your research about the fact you pay for a police check, the visa and flight which will bring the price up. But you're paying fees to the company to help you process all of these things and sponsor you to go!

March 20, 2024
Unprompted review
Rated 1 out of 5 stars

Camp Caribou

Honestly, don't get involved or sign up with CCUSA or any other cultural exchange companies. To be blunt, they're one of these checkout merchants. Whereby they'll appear at universities, usually at the start or during the academic year. Peddling, promoting, and enticing students with program discounts to sign up. CCUSA, along with the other companies, are all in competition with each other to place multiple participants and collect their "finder fee" at the America Summer Camps due to the long history of the massive labour shortage. At camps, American college students would rather further their career prospects than supervise children during the summer. The program costs and additional fees are well over what the individual would earn throughout working 12 hours a day, 6 days a week, for 9 weeks. It's not economically viable for a UK student!

Yes, because I had personal business dealings regarding my Son! who foolishly got involved with CCUSA?

I have called and given you a verbal dressing-down! Dave!

I have had a conversation with you and I know Camp Caribou Owner/Director Bill Lerman and Alex Rotman personally. He didn't speak highly of CCUSA, as I posted in the thread they both said that companies like yours have placement targets.

Furthermore, highly doubt you placed a girl at Camp Caribou in Maine, as it is an All-Boys- run Summer camp.

August 9, 2023
Unprompted review
CCUSA logo

Reply from CCUSA

Reply updated on 21/3/24

Hi Andrew,

Thanks for your 'review' but it seems that you fundamentally disagree with the concept of summer camp, rather than CCUSA. This is not a review of CCUSA, rather than some misplaced comments about the summer camp program in general. I see that you have also left a similar review for Camp Leaders 🤨

While summer camp is not for everyone, it is an option for young people...and one which thousands enjoy and benefit from every year.

I've checked our placements over the last few summers + we've only placed 1 person (a girl) at Camp Caribou. Could your son have applied through a different company, possibly USA Summer Camp? We sponsored visas for them, but they are a separate company.

I am happy to have a conversation about this with you if it'd help. Feel free to call 01135243141 between 9:30am-5pm. Alternatively, if you'd like to email me with more information about your son's placement, I can look into it. My email address is davidk@ccusa.co.uk. I look forward to hearing from you via email or phone. I'm sure you'll agree that leaving a series of reviews isn't really the best forum for this sort of discussion.

Camp Caribou hires a mixture of male and female staff, as shown in the picture in the Staff section on their website - https://www.campcaribou.com/staff/

All the best, and I look forward to your call/email.

- Dave

Rated 1 out of 5 stars

CCUSA Too expensive

I agree that the cost-of-living crisis hit me hard, my friends, and didn't apply just because it was too expensive. The programme agreement is wordy. There isn't a guarantee of a job; it's the needs of the camp and the camp director.

You and CCUSA aren't operating the camps; you just have recruitment targets for me to place potential participants at camps.

My university, York, doesn't offer bursaries. I have spoken to a total of 35 different UK universities on the careers team. And they don't offer any funding or bursaries to students to fund a culture exchange programme they haven't even heard of at CCUSA.

January 14, 2024
Unprompted review
CCUSA logo

Reply from CCUSA

Hi Jack,

This is now the 3rd 1⭐ review you've left. As someone who has never been to camp with CCUSA, your words are not reflective of the many people who have enjoyed a successful summer with CCUSA.

While this program may not be for you and your friends, please do not try to diminish the experience which thousands of people benefit from each year.

The Program Agreement needs to be comprehensive as it covers the things that we provide for our counselors over the summer, as well as the things which we require from everyone who goes to camp. This helps to keep our standards exceptionally high, as we are helping people to work overseas.

I wish you all the best, but if you'd like to continue this conversation, please call me on 01135243141 or email davidk@ccusa.co.uk

- Dave

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Rated 5 out of 5 stars

Camp California was brilliant!!

Camp California was an unbelievable experience!! Having never been to or worked at a summer camp before, I was unsure what to expect.. but camp was everything that I imagined and more. We were looked after by all the returning staff and the work we did was incredible, I’d love to go back!!

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

CCUSA is the only option you should consider

If you are planning on doing a summer camp I can’t recommend going through CCUSA enough. Any questions or queries I had were always answered. It made the process so easy and efficient. A shoutout to Duncan Jane who had all the answers I needed and made it a stress free experience!

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

Summer camp

I’ve used ccusa as my summer camp agency for 2 years (now going on to my third). Every issue or worry I had they put it to rest. They are easily contacted and will usually get back to you very quickly. They make such an amazing experience so easy and worry free. I couldn’t recommend them enough!

August 30, 2023
Unprompted review
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Rated 5 out of 5 stars

wonderful experience

wonderful experience, would 1000% do it again, great company to do it with, awesome communication and very friendly

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

Best agency to go to camp with!

I would 100% recommend CCUSA if you're looking to go to camp, whether it be for the first time or as a returner! They are super helpful and are always happy to answer any questions or concerns about your application or just the trip in general. All of the staff, especially Georgia and Dave are so lovely and more than happy to help you with anything you need, I could not recommend them any more!

June 18, 2023
Unprompted review
Rated 5 out of 5 stars

highly recommend

i have worked with many camp agencies & CCUSA has gone above & beyond with their communication, efforts & information. highly recommend!

October 9, 2023
Unprompted review
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Rated 5 out of 5 stars

As a 5 year returner, CCUSA are my choice...

CCUSA is by far my choice of agency when it comes to considering what will be the most incredible experience of your life! Camp people will well and truly talk about camp forever so I won't take up your time explaining the endless amount of stories I have, but it's sometimes forgotten that the experience always starts with your agency / visa sponsor. Having used various different agencies over my years at camp, I have found CCUSA to be is easiest and most friendly when it comes to working your way through the application. Not only do they email you regularly to check on you and your application, but they will often provide important information and just additional help to guide you along the way and provide a more personal experience for you.
As a now 5 year returner, I would strongly recommend CCUSA to anyone thinking of doing any summer camp experience.

October 17, 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!

I would highly recommend CCUSA to anyone who is thinking about working at a US summer camp! They are very reliable, and have a friendly team of people that help guide you through the entire application process, reducing any fears or worries you may have. I was placed at a camp that was perfectly suited to myself, with a very niche role as a camp nanny, and have had the best summers, and met some amazing people from all over the world, returing again for a second time this year!

June 6, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect!

Absolutely perfect! CCUSA are so helpful with every single step of the process and provide loads of support with everything. The whole team is so lovely and are there to answer every and any question.

Camp was genuinely the best experience of my life and I can’t wait to go back for year 3!!

June 16, 2023
Unprompted review

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