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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and support throughout the entire process, from application to post-camp. Many highlight the excellent customer service, noting quick response times and a smooth user experience that makes the journey easy and stress-free. However, some people were dissatisfied with the service, reporting a lack of communication and assistance, particularly when issues arose with employers or accommodation. These reviewers felt unsupported after reporting problems, with the agency allegedly not taking action to resolve concerns regarding issues with employers or accommodation.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and support... See more

Service

Customers had positive experiences with service, consistently praising the support received throughout the... See more

Customer service

Consumers find customer service to be positive, highlighting the helpful and supportive assistance provided... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the seamless and... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ccusa not only costs very little fees but also has outstanding staff and support. At no point did I feel unsure or uncomfortable with my upcoming trip as they had me prepared! I wish ccusa could be mo... See more

Rated 5 out of 5 stars

Ccusa made the entire process so simple and easy. It all seemed so daunting at first but they were so reassuring and helpful every step of the way. Dave especially is a legend, anything I needed big o... See more

Rated 5 out of 5 stars

This was something I had never experienced with other camp agencies - it was nice that CCUSA checked up on me whilst I was at camp, they made sure I was getting the summer they promised. The CCUSA tea... See more

Company replied

Rated 5 out of 5 stars

A great company for anyone looking to try a summer camp in the USA or Canada. They have the most friendly staff who support you along your whole journey: before, during and after camp. Their fees were... See more


Company details

  1. Cultural Tours Provider
  2. Recreational and Vacation Camps
  3. Summer Camp
  4. Tour Operator
  5. Travel Agency
  6. Visa Consultant

Written by the company

CCUSA are worldwide adventure specialists. We have been around for 40 years, offering affordable work/travel experiences. You can work at a summer camp in America, Canada or Croatia, head to Canada for a ski season, intern with Elephants in Thailand, volunteer at the Great Barrier Reef or work at one of the top theme parks in the States! Whatever your interests or budget, CCUSA will have a program for you! In 1985, CCUSA was created as a company to provide young people from around the world an exciting opportunity to experience summer camp in the USA. Today, we are an internationally recognized organization that offers over 15 programs worldwide and recruits from over 60 countries. We have placed over 310,000 young people in hundreds of summer camps and seasonal employment positions across the USA, Canada, Australia, New Zealand, Ireland, the UK, Europe, Brazil, Asia and South Africa! In 1985 the Camp Counselors USA program was founded to give international staff the chance to work in the USA and share their culture and experiences with American children during their summer holidays. As a staff provider for more than 900 US camps, Camp Counselors USA has developed a renowned reputation for the high quality of service we provide to both our participants and our camps. Camp Counselors USA is respected in the US camping industry as the company that provides only the best quality counselors and support staff to camps. The participants we recruit are known for their great attitudes, strong work ethic and abilities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

286 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

The reps from ccusa have provided…

The reps from ccusa have provided nothing but clear cut concise information on a quick basis, both Dave and Georgia have been immensely helpful and always enthusiastic to do so despite surely dealing with lots of other applicants.

Would recommend ccusa any day to anyone looking to work abroad in a summer camp.

May 4, 2024
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Rated 5 out of 5 stars

CCUSA, the incredible people they are!

* my date of experience is December 2023 as it was roughly then were i met the team for the first time during an event!*

This was my first time using CCUSA, and I’m glad i decided to pick them! from the very start they were so helpful via emails and helping me with my account and starting me off with my application! They even didn’t mind that i was emailing over the weekends 🤣 and helped me calm my nerves and helped me sort out my visa and things like that! Was with me every step of the way!
Even though my application is now complete and i’m ready for my summer in america, they are still there for me, and helping me via emails, texts etc. If anyone is thinking of going to camp america definitely use CCUSA as you won’t be disappointed!😊

December 3, 2023
Unprompted review
Rated 5 out of 5 stars

they are great

they are great! helped with every step of the process making it easy to apply for everything needed for camp i look forward to going away this summer <3

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant agency

Brilliant agency
As a first-timer, CCUSA have made the whole process super easy to understand their incredibly helpful staff (especially Dave!) are quick to reply to any queries. I was lucky to be placed very soon after I applied into a lovely camp, and they have all been so helpful with the paperwork and organising reminders with plenty of time, so nothing has been rushed. I would absolutely recommend using CCUSA!

May 3, 2024
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Rated 5 out of 5 stars

This company has helped me throughout…

This company has helped me throughout my entire application. Even me, a person who is new to ccUSA, and travelling alone, felt comfortable and "in the know" at every stage. The helpful one to one emails, messaging and regular reminder emails only made the process easy. I cannot recommend them enough if you are thinking in taking part in a summer camp.

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great agency

I’ve only ever used CCUSA as a returner so can’t speak of their placement process, however as a returner I have had a smooth and easy process each year with CCUSA. They are very on top of ensuring you complete and submit everything on time so the visa process is smooth and successful. It is very easy to communicate with any questions however silly I worry they might be, and even have a Whatspp number for quick contact.

April 16, 2024
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Rated 5 out of 5 stars

Very friendly and supportive!

I previously had a job as a Unit Councillor at a Girl Scout Camp in Summer 2017 through CCUSA. The process was seamless and I only had good things to say about the team. I wanted to return to my camp this year but they were not hiring international staff. The CCUSA team (particularly Dave and Georgia) were amazing at facilitating me find another camp. I have rung them multiple times to check things and they have always been very helpful. Despite many questions (sometimes about small things) they have always remained very welcoming to me. I now have a job as a Waterfront Instructor at a YCMA Girl Camp in Summer 2024 through CCUSA. It has been rocky and I could not have done it without all their help.

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

I switched to CCUSA for my second year…

I switched to CCUSA for my second year at camp and it was the best decision! Caity is such an amazing support and keeps me right throughout the process. I feel so supported by this agency and would recommend to anyone!

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Really helpful staff

Really helpful staff, helped to guide me through the application process. Quick to respond to queries, very knowledgeable about getting a j1 visa

March 30, 2024
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Rated 5 out of 5 stars

Great experience

This is my first time using CCUSA and I can say I am extremely happy with the experience I had. They were there for me every step of the way to offer support whenever I needed it. Very friendly and responsive. I am already in the process of using them a send time and I would definitely recommend using them.

March 29, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service, would recommend!

I used CCUSA as my sponsor when going to Summer Camp in 2023 and they made the process so easy. The website (footprints) is easy to use and allows to keep track of your progress throughout the application process. Dave is excellent at responding to any queries you have and is always prompt with his replies. I was so satisfied with my experience with CCUSA that I chose them as my sponsor for Summer Camp in 2024 and, like last year, they have been excellent. Always willing to help make the application process as smooth as possible. I would recommend anyone wishing to go to summer camp in USA to choose CCUSA as their sponsor.

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Company.

This is now my 4th year heading to America for summer camp, and I'm so excited that I get to head back to the camp that I first got hired at in 2019. I first went with this company in 2019, it was my first time traveling on my own and CCUSA was there to help. They are just an email away if you have any questions or need anything before and while you are at summer camp.

When I was meant to return for the year of 2020, covid hit. CCUSA really did help with put the application for the next year. This was a really great way to look forward to getting back to camp someday.
I finally did return to camp last year (2023) due to having other opportunities. I went back through CCUSA again as they have always been really helpful and just a great company to go through.

When wanting to do something like working at a summer camp, always do research into it and make sure you defiantly want to do it, as it's not for everyone.

I'm so excited to spend another summer in the states.

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

CCUSA experience

I have used CCUSA for the past 2 years and will be using them again this year to go to camp. Dave and the team are so so helpful with every aspect of the process. They constantly check in to see how my application is going and are always on deck to answers any questions you have. I have recommended CCUSA to multiple people at home as they have genuinely helped me experience a bucket list experience I have wanted to do since I can remember.
Camps in America really do appreciate internationals coming to work for them, especially the kids! The kids love internationals. They love to meet the people they wouldn’t normally and learn stuff they wouldn’t generally get to know. All the kids at my camp said camp wasn’t the same in 2021, the main reasons being COVID and there being no international staff!
You get out of this experience what you put in! It’s the best thing I ever decided to do and it’s sooooo rewarding. Building bonds with kids and staff and saying I have friends from all over the world.
I would recommend anyone thinking about giving this experiences a go to do it!
LOVE DAVE AND THE TEAM AT CCUSA!!!

August 11, 2023
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Rated 5 out of 5 stars

Highly recommend!

This summer I’ll be heading back to camp for my third summer with CCUSA. I’ve used other companies in the past previous to finding out about CCUSA and I wouldn’t turn back!
The application process is so straight forward and the staff are super helpful and speedy with their responses.
I return to the same camp every summer and it wouldn’t be possible without CCUSA. The best experience of my life and I’ll continue to return in future!

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

Best summer camp company out there!

Best company to use to get you to summer camp.

Very helpful and supportive - no question is ever too silly to answer, even if you think it’s a stupid one to ask, they’re always there to find the answer for you!

Special shout-out to Dave who has helped me a lot on the 2 times I’ve been to camp.

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

Big up Dave and CCUSA!!

I have been to camp in California once with a different sponsor and will be returning to the same camp via CCUSA this summer. I’ve had lots of communication with Dave, who is always so helpful and has sorted out so many things for me which I truly appreciate. There are extra fees such as Visa and police check payments and flights, but every sponsor is the same. I’ve felt much more supported with CCUSA and my camp actually recommended that I use them, rather than other companies which speaks volumes about how great they are.

March 21, 2024
Unprompted review

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