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Rated 1 out of 5 stars

I sent my phone for a trade in but heard nothing from them. Eventually got a reply from them saying they would send my phone back and checked my address but since then no replies at all! I will have t... See more

Rated 5 out of 5 stars

As a previous customer who had a flawless arrangement with Cellect, I didn't hesitate updating with them again. As before I asked for the best phone for a given price. A day or 2 later it arrived a... See more

Rated 1 out of 5 stars

Phone delivered exceptionally quick however battery has only 82% battery capacity compared to new. Phone Actually worse than my 5 year old phone I was replacing and won’t last a full day with normal u... See more

Rated 5 out of 5 stars

Prompt delivery. Excellent condition iPhone for my 86yo father. Just like new. Bargain price. Now both my kids want new iPhones! Will definitely buy from this company again. Highly recommend.

Company details

  1. Cell Phone Store

Written by the company

Cellect Mobile offers a range of premium quality refurbished and preowned mobile phones at wildly competitive prices.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Wow wow best service they were very…

Wow wow best service they were very helpful. I received 2 iPhones both in mint condition also I brought it Monday and was delivered to me in Qld the next day absolutely amazing will definitely buying off them again .

October 6, 2021
Rated 5 out of 5 stars

Excellent service

Excellent service. Australia Post was on Pause for a few days, so I had to be patient! The box contained more than promised; extra opening pins and a plastic half cover which is very helpful. Thank you.

September 15, 2021
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Rated 1 out of 5 stars

Another Rating Cellect, 4 stars on item in parcel. The purchase in great condition. Happy with it and Thanks.

Package sent unsecured. Tighten packages should be a priority to any customer(s) who orders on line and finds item easily accessed to by any one or any body while in post transfer. The package was not recommendable by the team of your service that packs goods and to be sent in such a way to how my package arrived. Not Happy

September 14, 2021
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Reply from Cellect

Hello Patricia,

Thank you for your concern.
All packages are sent securely, and not all sides require taping up. You cannot enter the parcel without causing damage to the cardboard.

We appreciate your concern and apologise for causing you any concern.

Cellect Mobile

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Rated 5 out of 5 stars

Cellect for the win!

I did my research while looking for a refurbished phone, and Cellect was by far the best option. Website was clear and easy to understand with good details about the buy.
I received my phone in a timely manner, nicely packaged and exactly as described- if not better!
Have already recommended Cellect and will continue to.

August 20, 2021
Rated 1 out of 5 stars

Phone in good condition but was sent…

Phone in good condition but was sent with faulty battery. 88% health. Full charge lasts 2 hours max. Also I payed for express shipping, and it took 8 days to arrive. I understand that cellect mobile cannot control the actions of StarTrack, but I think that offering a customer an express shipping service, which is more expensive than standard shipping, without being able to guarantee that the service will actually be provided, is bordering illegal. I would suggest you add a line on the website that states YOU CANNOT GUARANTEE EXPRESS SHIPPING. But you won’t do that, because if people knew that, they wouldn’t buy express shipping, and you wouldn’t make as much money.
I contemplated sending the phone back for a free battery replacement, but I’m sure it will take at least another week, and I don’t have the ability to be without a phone. I will seek battery replacement elsewhere locally.

August 16, 2021
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Reply from Cellect

Hi Justin,

I'm sorry the delays have happened due to the lockdown in Victoria. We do state on our website that there may be delays due to COVID-19. We have never guaranteed shipping times, as they are subject to change. This can be found on every product page.

In terms of your battery, we did speak and I offered a free return label (that was generated) on August 12th. I understand this has caused an inconvenience and I deeply apologise for this. We test every device but sometimes this does occur.

Should you wish to arrange the batter replacement, we're more than happy to.

Regards,
Josh
Customer Support

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