Centauro Rent a Car Reviews 

I booked through Zest, but didn't realise they were a middle man for Centauro. Pickup was stressful, as their Rep tried to brow beat me to take their insurance, nearly doubling the entire cost. I explained I already purchased Zest extra XS cover so wasn't paying twice, they said that cover was rubbish and would leave me exposed if I had any issues!!! I had to firmly refuse and knew the Zest cover was OK. It was really awkward. Also, the car was battered, and the list of damaged areas missed off 3/4 serious ones. When I inspected the car they said take pictures now and show them when you return the car. I refused and made them take pictures and update the list on their system/ computer and print it for me again. They moaned about it and pulled faces. Nb. The return of the car was flawless, and shuttle service great.

I will not be using this company again. The reception lady forced me to pay €300 insurance when I had my OWN already. She said if I don’t have a VISA AND MASTERCARD (CREDIT CARD ONLY) I have to pay for their insurance. I’ve never hired a car needing TWO credit cards?!

I have the lady my MASTERCARD CREDIT CARD. She then said I need a second one for the petrol holding deposit. Such a joke. I’ll be letting my friends and family know to never use this company.

Car rental via easyJet. Paid over 300euro excess fees. On return home car wouldn’t start. Unable to get through to 24 help or Valencia office so left car where it is and handed keys into Valencia desk. Awful customer service

Very inflexible if there are any changes that need to be made.
My flight was delayed and I was not able to have a second driver pick up the car earlier, which lead to my travel companions having to sit at the airport for more than 10 hours.

Update. Still haven't received my €150.39 euros deposit from this scam company!! Almost 2 months later!! Utter thieves!! Do not rent from this company! Rented a car from Centauro Porto. It wasn't in the best condition but worked OK. On returning the car with the petrol tank full, having received it at 90% full, I was told that my fuel deposit and toll deposit would be refunded. The invoice clearly shows that I am due a refund of €150.29, but I have still not received it. The rental ended on 9th April. They have not responded to several emails sent and I have been forced to go through a dispute via my credit card company. Absolutely disgraceful behaviour. How dare they not return money that is due to me!

Arrived on time at Bilbao airport. Instructions stated shuttle bus came every 10 to 15 minutes. Waited 30 minutes and then rang office. Shuttle eventually arrived. Car was meant to be full to full but had 3 euros of petrol in tank. Was told to bring back empty as he was too busy to fill it up. Wont use Centauro from Bilbao again

Absolutely terrible and misleading experience with Centauro Rent a Car in Palma de Mallorca.

I booked through a broker (DiscoverCars) where it was clearly stated that debit cards are accepted. I arrived with a perfectly valid physical debit Mastercard (not prepaid, not virtual, not online-only), which fully met the stated requirements.

However, at the rental desk I was told that I could not receive the vehicle unless I paid an additional €140 for their “Smart Cover”.

There was NO real alternative offered. I was not allowed to leave a deposit with my debit card despite debit cards supposedly being accepted. The only way to get the car was to pay the €140.

This means the “Smart Cover” was not optional insurance at all — it was effectively a mandatory hidden fee.

I already had insurance purchased through the broker, so this additional charge was completely unexpected and was never clearly disclosed during booking.

After almost a month of complaints and discussions, I finally managed to recover the €140 through my bank via a chargeback procedure.

However, Centauro still has not returned my fuel deposit (€68.63), even though the car was returned correctly on 01/05/2026 and the refund should have been processed within 15 days. I have also received no meaningful response regarding this issue.

This entire experience feels designed to attract customers with low advertised prices and then pressure them into paying hidden charges at pickup.

I strongly recommend avoiding this company unless you want unexpected fees, pressure tactics, and extremely poor customer support.

Centauro Majorca is running a disgraceful insurance racket. They refused to hand over the keys to a fully pre-paid car unless my father paid an extra €189 for a duplicate insurance policy he didn't need. The desk staff (Jose) lied, claiming his broker insurance wasn't valid, and held the car hostage. Disgusting, aggressive bullying tactics used against vulnerable travelers. Avoid this company unless you want to be legally robbed at the desk. Zero stars.

WE GOT TO GREECE AND HAD TO WAITE 2 HOURS AT THE AIRPORT FOR SOME ONE TO COME TAKE US TO THE RENTAL OFFICE, THEN WE ONLY HAD A DEBT CARD SO COULD NOT RENT THE CAR EVEN THOUGH WE HAD PAID IN ADVANCE WITH A DEBT CARD. DO NOT EVER RENT FROM THEM THEY ARE SCAMMERS

Overall, we had a smooth experience with Centauro. The booking process was very easy and I liked how transparent and user-friendly the dashboard was. Pick-up and drop-off were both straightforward, and the staff in the office were pleasant.

A few things to be aware of: you’ll likely need the premium insurance, plus the Via Verde toll deposit and fuel deposit. We received our deposits back without issue, minus the toll fees.

The only disappointing part was being quoted €70 to return the car just 2 hours later on the same day, which felt excessive. The lady I spoke to on the phone was also quite rude.

Aside from that, the overall journey was smooth and hassle-free.

Centauro Naples. This is a truly dreadful car rental company. We booked a Centauro car through TUI for our holiday in the Naples region and when we went to pick up the car they wouldn’t take an old style UK Driving Licence backed by Passport ID so we were stranded. We went back to Naples Airport and got quotes from several other car rental companies there and they were all we’re happy to take the UK Driving Licence. The manager at the Centauro desk looked new to the job and didn’t seem to know what she was doing and didn’t bother to check with Tui that this type of Licence was acceptabl!!! It cost us extra cost in car rental and 3.5 hrs of our holiday. Avoid Centauro at all costs truly dreadful, don’t deserve 1 star!

Ordered a Jeep Avenger 'Or Similar'. Got the similar.

The depot from Palma airport is 10 mins away by minibus which is hard to find in the busy airport.

The depot was disorganised. The queue to pick up the pre-ordered car was around 40 mins.

There was supposed to be a system where you scan a QR code for your turn in the queue. Some people could use this feature on their phones; others couldn't.

I'm not leaving one star because the staff were friendly, multilingual and trying their best under pressure.

I paid for a Jeep Avenger which I was excited about driving to a wedding and around the Island.

They gave me a Skoda with half a tank of fuel.

I would recommend choosing a rental in the airport that is better organised.

In short, we hired a car last September 2025 from Centauro/Barcelona. We paid for an upgrade.
On arrival there was some delay and a bit of a mix up/ I thought maybe a new member of staff learning etc.
We then received the keys and proceeded to the car a HYUNDAI i10 not the upgrade we’d requested.
As we had time commitments we headed off to Aragon we we spent the next 3 days on track at Motoland Circuit, before heading back to Barcelona and back to the UK.
After a while we received an email from Centauro stating that we had incurred TWO Speeding fines, Centauro then just took money from my account, on their 2nd attempt for another admin payment my bank froze my account. We contacted Centauro and they were very dismissive and unapologetic.
No fines had been received at this point, then in December they arrived, however I was unable to pay them or access the site.
Subsequently earlier this year I received another 2 reminders at this point I contacted a neighbour whose daughters live in Spain to check the companies authenticity, and furthermore my neighbour helped me access the site to pay using a vpn in Europe.
I paid the fines it was at this point when I paid a picture of the offending vehicle popped up, it wasn’t the car we were allocated, I believe this was the car we should have been given as when we returned home I had 2 contracts that were emailed to me , one for the car we had and one for the offending car.
I have contacted Centauro on multiple occasions and sent emails detailing this and have had no response.
I would like our money back for the fines as it wasn’t us that incurred them and am disgusted and disappointed at the lack of customer service!!!!!

Getting very frustrated with this company. Trying to contact them to get the invoice for toll fees which they should have emailed to us but haven't. Just get cutoff when trying to call (3 times) and their web query form does not allow me to input any information and the reply gives none back. Suspicious about the amount of the toll fee they charged, seems too high. Also looked like they were desperately searching for the slightest damage when we returned the car but there wasn't any. Feels very much like obfuscation, as at the moment I'm unable to contact them !

Disgusting company. Have currently stolen 108 euros using their voucher scheme. Do not trust them. As you can see from their response they refer you to their customer service people but they refuse to return the balance of the voucher. Their own employee at the car pick up admitted that it was a ‘trick’ of the company to use vouchers like this.

Dng, Centauro!when we booked a car,we already had our own insurance covering everything for Spain.However the Centauro employee refused to give us the car.He made up various excuses ,claiming the credit card initials didn’t match.He acted strangely,repeatedly taking the keys and putting them back,clearly looking for any reason to withhold the vexicle.He even refused the origal bank card ,clinging to a dishonest pretext ti force an extra €300 insurance on us. This employee was incredibly rude and stubborn .His behavior caused us immense stress and tension -something I’ve bever experienced before,despite traveling frequently.This feels like a system designed to deceive clients and extract more money .Ulimately we booked with another company that had no issues at all.Centauro completely ruoned our vacation and i do not recommend them to anyone:( . The incident occurred in Alicante on May ,2026,at 11 AM.A formal complaint has been filed,but they haven’t responded .We will definitely escalate this to the European Consumer Centre.

Car booking was all fine. Got conned for the usual additional insurance which was expected. Car was battered so not sure they use the money they claim from people to fix any damage, not suprising.
What was surprising is that they charged me 360 euros for a missing parcel shelf that wasn't in the car at the time of collection. Horrible way to do business. Wont even return my calls/emails.

@Centauro_pt this company is ripping people off, they hold a deposit and hold a petrol deposit when they pay this back ( after 3 weeks) they use an inflated exchange rate so you lose 25% of deposits be warned! Plus they don't email you your term and conditions! These extra deposits are not mentioned in contract only the £1200 security deposit is mentioned. Another breech of contract

SCAM!!!!! They don't respect the contract, after a few days they send you new invoices to pay and they don't refund you for the fuel (with the excuse that the car was delivered the next day, obviously all false) you can try to contact them in any way but no one can help you I've been trying to get my money back for weeks.

Booked and prepaid for a guaranteed Audi category car, but when I arrived at Centauro Palma de Mallorca I was told I needed two credit cards in my name to collect it. That was not made clear in the booking, and the voucher said a credit card or accepted debit card was enough. Because of that, I was downgraded to a much lower car than what I paid for.
Really disappointing experience and very poor communication. The booking conditions on the voucher did not match what I was told at pickup, and I felt misled. I also contacted Centauro by email afterward, but they didn’t even bother replying.
I would not trust this company again.