CGTrader Reviews 

558
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers had a great experience with this company. Consumers frequently point out that the platform offers a massive selection of high quality assets and digital files that suit various creative needs. Buyers enjoy a seamless browsing and purchasing experience, noting that transactions are processed quickly and items are immediately available for download. People often express satisfaction with how well the printable models turn out after processing. However, some customers also noted frustrating experiences regarding unhelpful customer support and unresolved issues. Reviewers mentioned running into unexpected problems like missing textures or receiving models that did not match expectations, coupled with slow responses to refund requests.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many praising the vast variety, excellent file... See more

Website

People report ambiguous experiences with the website, reflecting a high level of disagreement among users.... See more

User experience

Reviewers mention ambiguous feedback about user experience on the platform. Some consumers praise the smooth... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement. Many reviewers... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark divide in their support interactions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It has prons and cons but I want to like this site Cons is the new updates with sale commission, it is unfriendly to small creators as me, so this make me sad I am grateful for support I recieve... See more

Rated 3 out of 5 stars

I love their products, but customer service leaves a room for improvement. In my case I purchased a few items that claimed to be in a format that my apps can handle. After I tried to impart them all m... See more

Rated 3 out of 5 stars

Everything was great. I buy models here from time to time, and both the quality and prices are great. However, when it came time to pay, I had issues with the cards I had previously used without any p... See more

Rated 3 out of 5 stars

The model I purchased was made in Blender, but the FBX file came without the textures. This caused a major problem.


Company details

  1. Graphic Designer

Written by the company

CGTrader is a 3D model marketplace for computer graphics, virtual/augmented reality/ and gaming, backed by a strong professional designer community. On CGTrader, 3D artists, design studios and businesses share and sell their models. Enterprise and business customers can choose from a wide collection of high-quality 3D models that can be used in their projects, shortening project development time and saving resources. CGTrader gives talented 3D designers the opportunity to showcase their work, get valuable feedback from the community, learn from their peers and interact in a designer-friendly environment. The platform allows designers to directly communicate with their customers and earn the highest royalties in the market. We also help professional design studios generate business leads and increase brand awareness.


Contact info

3.8

Great

TrustScore 4 out of 5

558 reviews

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Asks customers to review

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3.8

All reviews

(558)

90 reviews in the last 12 months

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Rated 5 out of 5 stars

As a freelance 3d artist

As a freelance 3d artist, Cgtrader has been my no.1 platform for selling 3d models and meeting new clients.
Their commission is quite fair, compared to most of the other 3d platforms out there.
Their customer service is very responsive, and the platform provides an equal plain-field for every designer.

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

Fairly prices models and good customer service

I am a long time customer so I am obsiously happy with the product. The models have favourable prices and you can find pretty much anthing on here. I have recently had an issue with one of the models, which was promptly resolved by customer service. I can only recommened the service.

February 3, 2025
Unprompted review
Rated 1 out of 5 stars

In your response

In your response, you say you are ready to help, but in fact, you cannot help with anything. Your support team suggests not withdrawing the money and waiting, hoping that something might change. Great help, thanks.

January 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Great platform

Great platform. I am selling my products here. Whenever I encounter any problem, they help me kindly and immediately. Thank you.

January 15, 2025
Unprompted review
Rated 4 out of 5 stars

As a seller the platform is great

As a seller the platform is great. But it happened a lot of time that the client has difficulty to Make a payment by the platform and they reached out me for the issue. I think it needs to be considered for the usability in the future.

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great support

Bought a misleading product and requested a refund. The support handled it really quickly and smooth even between christmas and new year

December 31, 2024
Unprompted review
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Rated 5 out of 5 stars

Exceptional Customer Service

Exceptional Customer Service.
If you encounter any issues or have questions, simply reach out to their customer service team, and they will promptly and efficiently resolve your concerns.

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience

I was facing an issue with my hyperwallet account and I was unable to access it. The support team was huge help and was replying to my mail even past midnight and genuinely helped me fix my issue. Huge respect to the support team

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

High Quality 3D Print Model MarketPlace

I've been with CGTrader for 5+ years. Got into 3d print modeling when I retired and CGTrader has been an excellent forum for selling my STL packages for radio controlled model ships. CGTrader provides tools and tips for improving your sales. Customer support is always there to provide assistance with difficult and uncivil customers.

November 27, 2024
Unprompted review
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Rated 5 out of 5 stars

Great for buyers and designers

Been using CGTrader as a client and author for more than 5 years. I can strongly recommend it if you are looking for a freelancer to custom model or animate things/subjects for your project or buy ready assets that fit in your budget needs.
The search function has been recently updated so one will get more relevant results.
For authors/designers a good thing is that payouts happen each Wednesday of the week which is nice in respect to monthy payout. And there is a whole set of buyer posted projects that one can apply to to generate some additional income instead of just passively selling assets.
If one wants to make a living out of it, there are also freelance projects posted by CGTrader themselves.
Lots of opportunities.

November 22, 2024
Unprompted review
Rated 4 out of 5 stars

Great value and support, but sometimes slow web page

Over all the years i bought several 3D models and never had problems with them. For the first time i bought one, which didn't match the description and was unusable for me, so i asked for a refund. The support was fast and helpful and refunded me the money within two days. Problem solved and i'm a happy customer, who will buy furthermore stuff on CG Trader.
The only thing i have to complain, the web page is sometimes slow.

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Top quality service and excellent customer service

I have dealt with CG Trader on several of our projects and have always had a positive experience. When it came to dealing with any issues (they were few and far between) CG Trader provided great customer service. We have ongoing projects that will take years to complete and CG Trader is the place that we trust.

Highly recommend

Michael

November 20, 2024
Unprompted review

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