CGX UK Reviews 

1,930
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 281 reviews, reviewers had a great experience with this company. Customers are extremely happy because the products are affordably priced and arrive looking brand new, exactly as described online. Buyers frequently mention the exceptional value, noting that items are very well packaged and securely protected during transit. People also love interacting with the friendly staff members who consistently provide amazing support and helpful recommendations. However, some customers also noted occasional issues with delivery delays and a complete lack of tracking information. A few people mentioned experiencing problems with missing accessories or items arriving with unexpected faults that required resolution.

What people talk about most

Product

Clients share positive opinions on product quality, noting that items arrive in great condition and work as... See more

Delivery service

Customers had positive experiences with delivery_service, noting that packages were typically delivered in a... See more

Quality

Consumers find quality to be positive, highlighting that many items arrive in great condition and work as... See more

Price

Customers consistently note positive experiences with price, highlighting that items are significantly... See more

Staff

Users describe positive interactions with staff, highlighting that team members are consistently chatty,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received package with used Sennheiser GSX1200 external sound card from CGX and I'm very pleasantly surprised. The description mentions that the unit is used and has some scratches, but I found no... See more

Company replied

Rated 5 out of 5 stars

Accrington store absolutely brilliant. I bought a MacBook which shortly after developed a fault , it was no trouble for the store , they sent it away for repair and kept me up to speed through the pro... See more

Company replied

Rated 5 out of 5 stars

First time ordering from CGX I bought a PS5 reason i chose these they was cheaper than similar sites and auction sites. PS5 they gave a cat B rating, the console & remote are immaculate like brand new... See more

Company replied

Rated 5 out of 5 stars

Never, EVER bother to write reviews usually, but wanted to come on here to say what a fantastic experience my husband and I had at the Middlesbrough store last week. First time selling an item at a st... See more

Company replied


Company details

  1. Cell Phone Store
  2. Computer and Accessories Store
  3. Outlet Mall
  4. Used Computer Store
  5. Used Game Store

Written by the company

We sell a large range of new and used items at great prices. Our buyback service also enables you to get cash for your items when you need it, without getting rid of them for good. Customer service is always at the forefront of what we do, and our well-trained staff are always on hand to answer any questions you might have. We’re rapidly expanding across the U.K. so if we aren’t already in a town near you, we won’t be far away!


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,930)

257 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great service & efficient team

Great service. The safe and secure packaging meant the Xbox One and controller arrived to me in perfect condition. I had a problem with the supplied controller, but Calum and the team were really efficient in getting in touch and sorting this out for me. The console is in perfect working condition and a really good price.

October 29, 2025
Unprompted review
CGX UK logo

Reply from CGX UK

Hi Peter, thank you for your 5* review.

Steve

Rated 5 out of 5 stars

Denon dn s1200…

Absolutely amazing I’m really happy with my purchase fast friendly service ⭐️⭐️⭐️⭐️⭐️

October 22, 2025
CGX UK logo

Reply from CGX UK

Hi Darren, thank you for your 5* review.

Steve

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Rated 5 out of 5 stars

Amazing customer service at Middlesbrough store

Never, EVER bother to write reviews usually, but wanted to come on here to say what a fantastic experience my husband and I had at the Middlesbrough store last week. First time selling an item at a store of this nature, and also buying an item he has wanted for a long time (selling a PS4 and games, then buying a PS5). Kay and Emma were so helpful, friendly and knowledgeable, and the service was fast and efficient. Literally couldn't recommend them more and we are extremely happy with the product, and the warranty/aftercare given. FIVE STARS *****

October 24, 2025
Unprompted review
CGX UK logo

Reply from CGX UK

Hi Rachel, thank you for such a great review of our Middlesbrough store, I will pass your comments on to Kay and Emma.

Steve

Rated 4 out of 5 stars

Great Service

My only criticism is that it took about 4 days before I was sent an update to the order but no time frame was given as to when the item should be sent within. Was just a little unsure what was happening.
Other than that the item was very well packaged and exactly as described.

October 20, 2025
CGX UK logo

Reply from CGX UK

Hi Steve, thank you for your 5* review.

Steve

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Rated 3 out of 5 stars

Iwatch The watch arrived later than…

The watch arrived later than anticipated which was okay but on arrival it wasn’t cleared so it was unusable. As it was a gift that was very disappointing. Customer service was very good and I have returned the watch still awaiting my refund so hopefully that will come through soon

October 15, 2025
CGX UK logo

Reply from CGX UK

Hi Jo, thank you for taking the time to leave a review. I will contact the store and make sure the refund has been processed for you.

Steve

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Rated 5 out of 5 stars

Fantastic service


Ordered the new iPhone 17 pro max on a Thursday evening very late, and I still received the item Saturday before 1pm. Very quick response would highly recommend buying from this store. Phone was as listed, and so happy.

October 16, 2025
Unprompted review
CGX UK logo

Reply from CGX UK

Hi Oliver, thank you for taking the time to leave a review.

Steve

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