CGX UK Reviews 

1,930
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 288 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent product condition, often finding items like new despite being described as used. People appreciate the competitive pricing, frequently cheaper than other outlets, offering great value. The delivery service is often highlighted for its speed and secure packaging, ensuring items arrive quickly and well-protected, complemented by helpful and professional customer service. However, some customers also noted issues with delivery, such as delays, missing tracking information, or items being lost in transit. A few other people also felt that product descriptions were sometimes inaccurate, with items arriving dirty, faulty, or advertised as new when they were used. There were also occasional reports of items being sold before collection or difficulties with the return process.

What people talk about most

Product

People report positive experiences with product, often praising the great prices and good condition of items,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising quick delivery... See more

Quality

Clients share positive opinions on quality, with many reviewers receiving items in perfect or excellent... See more

Price

Reviewers consistently express satisfaction with the pricing, often finding products cheaper than on other... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and stating they would use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received package with used Sennheiser GSX1200 external sound card from CGX and I'm very pleasantly surprised. The description mentions that the unit is used and has some scratches, but I found no... See more

Company replied

Rated 5 out of 5 stars

Accrington store absolutely brilliant. I bought a MacBook which shortly after developed a fault , it was no trouble for the store , they sent it away for repair and kept me up to speed through the pro... See more

Company replied

Rated 5 out of 5 stars

First time ordering from CGX I bought a PS5 reason i chose these they was cheaper than similar sites and auction sites. PS5 they gave a cat B rating, the console & remote are immaculate like brand new... See more

Company replied

Rated 5 out of 5 stars

I was looking for a specific audio item and a Google search led me to CGX. WHO? I was apprehensive at first as I've never heard of them so after scrutinising the item description I decide to take the... See more

Company replied


Company details

  1. Cell Phone Store
  2. Computer and Accessories Store
  3. Outlet Mall
  4. Used Computer Store
  5. Used Game Store

Written by the company

We sell a large range of new and used items at great prices. Our buyback service also enables you to get cash for your items when you need it, without getting rid of them for good. Customer service is always at the forefront of what we do, and our well-trained staff are always on hand to answer any questions you might have. We’re rapidly expanding across the U.K. so if we aren’t already in a town near you, we won’t be far away!


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,930)

253 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great site

Got the product quickly and it was as described. Can't get much better than that imo

March 19, 2026
CGX UK logo

Reply from CGX UK

Hi Tom, thank you for your 5* review.

Steve

Rated 3 out of 5 stars

So I bought an Xbox which didn’t work…

So I bought an Xbox which didn’t work so returned it cgx sent there own return and had it picked up from my home which I didn’t agree too although this has been a bit of a disaster I received a phone call from cgx to make this right and will receive my refund and whoever I received the phone call off thank you it was appreciated and am glad we can resolve this issue

February 12, 2026
Unprompted review
CGX UK logo

Reply from CGX UK

Hi Jemma, apologies for the error with this refund. It has all now been processed our end.

Steve

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Rated 5 out of 5 stars

Purchased a golf electric trolley which…

Purchased a golf electric trolley which
arrived quickly and was well packed.
I was very pleased with the condition of the trolley however the battery charger had not been enclosed.
I always think that a sign of a good company is not one that delivers the next day
but how they react when there is a problem. They pulled out all the stops
to send the missing charger to me.
Very impressed and I highly recommend them

March 9, 2026
CGX UK logo

Reply from CGX UK

Hi Alan, thank you for your 5* review.

Steve

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Rated 5 out of 5 stars

Great experience

Great experience. Purchased a Korg digital piano online for a good price. The piano was in great condition, as described. Easy hassle free collection. Great communication. Friendly helpful staff. Thank you.

March 9, 2026
CGX UK logo

Reply from CGX UK

Hi Paul, thank you for your 5* review.

Steve

Rated 5 out of 5 stars

CGX Middleton

Brilliant customer service from middleton store the lady on the phone was very helpful and pilot, problem was resolved very fast. I highly rate all stores brilliant products for small prices

March 19, 2026
Unprompted review
CGX UK logo

Reply from CGX UK

Hi Joe, thank you for your 5* review.

Steve

Rated 5 out of 5 stars

2nd-hand Nintendo Switch

I bought a second hand Nintendo Switch 1 from CGX. It was 20% less than others, offering 6 month warranty. I received it within a week, it was as described, and it works perfectly.

March 7, 2026
CGX UK logo

Reply from CGX UK

Hi Matthew, thank you for your 5* review.

Steve

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Rated 5 out of 5 stars

Delivered well wrapped and in good…

Delivered well wrapped and in good condition. Quick delivery as well item seems to be in good condition but will know better after two or three discharges. Very happy at present.

March 7, 2026
CGX UK logo

Reply from CGX UK

Hi Gordon, thank you for your 5* review.

Steve

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Rated 1 out of 5 stars

Haven’t sent item, no communication

It has been 4 days since I purchased an item and there has no been update through the tracking, Royal Mail saying that they are still expecting it. Have sent an email and also tried to call but no answer, bought an item recently from CEX and that came in 2 days, they might cost more but at least they send your item on time, I very much doubt I’ll use this company again.

March 9, 2026
Unprompted review
CGX UK logo

Reply from CGX UK

Hi Luke, can you please send your order number to steve@cgxuk.co.uk and I will be able to look into this for you.

Steve

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