CGX UK Reviews 

1,930
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 288 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent product condition, often finding items like new despite being described as used. People appreciate the competitive pricing, frequently cheaper than other outlets, offering great value. The delivery service is often highlighted for its speed and secure packaging, ensuring items arrive quickly and well-protected, complemented by helpful and professional customer service. However, some customers also noted issues with delivery, such as delays, missing tracking information, or items being lost in transit. A few other people also felt that product descriptions were sometimes inaccurate, with items arriving dirty, faulty, or advertised as new when they were used. There were also occasional reports of items being sold before collection or difficulties with the return process.

What people talk about most

Product

People report positive experiences with product, often praising the great prices and good condition of items,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising quick delivery... See more

Quality

Clients share positive opinions on quality, with many reviewers receiving items in perfect or excellent... See more

Price

Reviewers consistently express satisfaction with the pricing, often finding products cheaper than on other... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and stating they would use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received package with used Sennheiser GSX1200 external sound card from CGX and I'm very pleasantly surprised. The description mentions that the unit is used and has some scratches, but I found no... See more

Company replied

Rated 5 out of 5 stars

Accrington store absolutely brilliant. I bought a MacBook which shortly after developed a fault , it was no trouble for the store , they sent it away for repair and kept me up to speed through the pro... See more

Company replied

Rated 5 out of 5 stars

First time ordering from CGX I bought a PS5 reason i chose these they was cheaper than similar sites and auction sites. PS5 they gave a cat B rating, the console & remote are immaculate like brand new... See more

Company replied

Rated 5 out of 5 stars

I was looking for a specific audio item and a Google search led me to CGX. WHO? I was apprehensive at first as I've never heard of them so after scrutinising the item description I decide to take the... See more

Company replied


Company details

  1. Cell Phone Store
  2. Computer and Accessories Store
  3. Outlet Mall
  4. Used Computer Store
  5. Used Game Store

Written by the company

We sell a large range of new and used items at great prices. Our buyback service also enables you to get cash for your items when you need it, without getting rid of them for good. Customer service is always at the forefront of what we do, and our well-trained staff are always on hand to answer any questions you might have. We’re rapidly expanding across the U.K. so if we aren’t already in a town near you, we won’t be far away!


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,930)

256 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend them

I bought an angle grinder, shipping was fast and it was really well protected with how they packaged it. the only issue is there was no tracking.
the grinder I received was in really good condition and the images on the website were very helpful. Highly recommend them.

March 3, 2026
CGX UK logo

Reply from CGX UK

Hi Sam, thank you for your 5* review.

Steve

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Rated 2 out of 5 stars

Ordered something a week ago and…

Ordered something a week ago and apparently it's been with the royal mail for the last 6 days. You'd be quicker going to eBay lack of communication from the store too..

February 27, 2026
CGX UK logo

Reply from CGX UK

Hi Chris, apologies Royal Mail has taken so long to deliver your order.

Regards

Steve

Rated 2 out of 5 stars

Free Delivery that is NOT free

Although the seller advertised free delivery, the item was held by Royal Mail delivery service because the seller did not pay for its delivery. I now have to go pay and collect the item from the local delivery office.

February 21, 2026
CGX UK logo

Reply from CGX UK

Hi, please accept our apologies for this error, the store that sent you your order will contact you today to sort a resolution out with you.

Steve

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Rated 1 out of 5 stars

I bought a faulty laptop

I bought a laptop, only to discover it didn't charge.
I tried several charging cables. I took it to the PV repair shop. A few days later they told me that the port was faulty. However fixing the port won't promise if the battery was dead. I contacted CGX. They said that they wouldn't sell faulty PC. I was offered to return the PC, without a number to create the label. They deleted the link.
Bad service

January 28, 2026
CGX UK logo

Reply from CGX UK

Hi Jackie, the store that sent you your order will contact you today.

Steve

Rated 5 out of 5 stars

Good value

Quick delivery, good value and safely packaged.

February 23, 2026
CGX UK logo

Reply from CGX UK

Hi, thank you for your 5* review.

Steve

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Rated 5 out of 5 stars

Does the job well

Bought Wii party, fair price for a rare game, works perfectly, and they even had free delivery which was still pretty fast.

February 23, 2026
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Reply from CGX UK

Hi Quandale, thank you for your 5* review.

Steve

Rated 5 out of 5 stars

Great item

Great item, packaging amazing, fast delivery

February 23, 2026
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Reply from CGX UK

Hi Debbie, thank you for your 5* review.

Steve

Rated 5 out of 5 stars

I purchased a guitar and it was great.

I purchased a guitar and it was as good as new, for a great price. It arrived safe and sound and was very well wrapped. I will definitely buy from here again. 5⭐️

February 23, 2026
CGX UK logo

Reply from CGX UK

Hi Darren, thank you for your 5* review.

Steve

Rated 5 out of 5 stars

Reliable and trustworthy

I’ve had a half dozen laptops from GCX in the last year. I need them to run just one program for 30 days at a time. Because of this I am usually looking at the bargain end of £30-£40 but this time I wanted one with Windows11 for a second job after the first 30 days and the HP I got for £65 is one of the nicest laptops I’ve had in a long time.
GCX sells reliable products and I trust them 100%

February 17, 2026
CGX UK logo

Reply from CGX UK

Hi Barry, thank you for your 5* review.

Steve

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Rated 5 out of 5 stars

Sennheiser GSX1200 - like new

Just received package with used Sennheiser GSX1200 external sound card from CGX and I'm very pleasantly surprised. The description mentions that the unit is used and has some scratches, but I found no flaws. The item looks brand new, works, and looks great. I recommend it and will definitely be visiting their website more often.

February 26, 2026
Unprompted review
CGX UK logo

Reply from CGX UK

Hi Simon, thank you for your 5* review.

Steve

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