CGX UK Reviews 

1,930
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 288 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent product condition, often finding items like new despite being described as used. People appreciate the competitive pricing, frequently cheaper than other outlets, offering great value. The delivery service is often highlighted for its speed and secure packaging, ensuring items arrive quickly and well-protected, complemented by helpful and professional customer service. However, some customers also noted issues with delivery, such as delays, missing tracking information, or items being lost in transit. A few other people also felt that product descriptions were sometimes inaccurate, with items arriving dirty, faulty, or advertised as new when they were used. There were also occasional reports of items being sold before collection or difficulties with the return process.

What people talk about most

Product

People report positive experiences with product, often praising the great prices and good condition of items,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising quick delivery... See more

Quality

Clients share positive opinions on quality, with many reviewers receiving items in perfect or excellent... See more

Price

Reviewers consistently express satisfaction with the pricing, often finding products cheaper than on other... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and stating they would use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received package with used Sennheiser GSX1200 external sound card from CGX and I'm very pleasantly surprised. The description mentions that the unit is used and has some scratches, but I found no... See more

Company replied

Rated 5 out of 5 stars

Accrington store absolutely brilliant. I bought a MacBook which shortly after developed a fault , it was no trouble for the store , they sent it away for repair and kept me up to speed through the pro... See more

Company replied

Rated 5 out of 5 stars

First time ordering from CGX I bought a PS5 reason i chose these they was cheaper than similar sites and auction sites. PS5 they gave a cat B rating, the console & remote are immaculate like brand new... See more

Company replied

Rated 5 out of 5 stars

I was looking for a specific audio item and a Google search led me to CGX. WHO? I was apprehensive at first as I've never heard of them so after scrutinising the item description I decide to take the... See more

Company replied


Company details

  1. Cell Phone Store
  2. Computer and Accessories Store
  3. Outlet Mall
  4. Used Computer Store
  5. Used Game Store

Written by the company

We sell a large range of new and used items at great prices. Our buyback service also enables you to get cash for your items when you need it, without getting rid of them for good. Customer service is always at the forefront of what we do, and our well-trained staff are always on hand to answer any questions you might have. We’re rapidly expanding across the U.K. so if we aren’t already in a town near you, we won’t be far away!


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,930)

256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 2 out of 5 stars

Delivery and packing was terrible

Delivery and packing was terrible

Didn’t receive tracking number had to phone up cgx

February 13, 2026
CGX UK logo

Reply from CGX UK

Hi Finley, please accept our apologies for any trouble you have had with your order.

Steve

Rated 5 out of 5 stars

First time customer

I only ever buy gaming products from Ebay so I was a little hesitant at first but my order really exceeded expectations, I purchased a razer controller for my playstation and it was listed as grade b for condition and I was actually surprised at how good it was with barely a few marks on it, the free delivery was a nice touch and i was sent a tracking number when it was despatched, really great experience from start to finish, thank you!

February 19, 2026
Unprompted review
CGX UK logo

Reply from CGX UK

Hi Jamie, thank you for taking the time to leave a review.

Steve

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Rated 1 out of 5 stars

I didn’t receive the tracking info or…

I didn’t receive the tracking info or the store details like advised. My item still hasn’t turned up 9 days later since shipping and the item was a gift which has now past the date it was due

February 11, 2026
CGX UK logo

Reply from CGX UK

Hi Dan, please accept our apologies for the trouble you have had with this order. I believe the store has already contacted you in regards to this order, if you have any further issues please contact me at steve@cgxuk.co.uk.

Steve

Rated 5 out of 5 stars

very good

good condition, promptly delivered.

February 6, 2026
CGX UK logo

Reply from CGX UK

Hi Will, thank you for your 5* review.

Steve

Rated 5 out of 5 stars

Excellent service

Excellent service, great price products and arrived well packed on time

February 9, 2026
CGX UK logo

Reply from CGX UK

Hi Rita, thank you for your 5* review.

Steve

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Rated 1 out of 5 stars

Failed miserably at every opportunity.

It took well over a week for the items to arrive.
one of the items wasn't posted to the incorrect address.
on opening the packages there was absolutely no correspondence to say that it was from cgx. no order number. no reference to anything at all.
One of the items is faulty. I have contacted cgx and heard nothing back.
pretty much in every category they have failed miserably.

January 29, 2026
CGX UK logo

Reply from CGX UK

Hi Marc, please accept our apologies for the trouble you have had with this order. The store that sent you your item will contact you to arrange a resolution with you.

Steve

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Rated 5 out of 5 stars

Love jewellery

Ordered a charm which arrived well packaged and fast delivery- charm was in very good condition and great value for money exactly how described

February 3, 2026
CGX UK logo

Reply from CGX UK

Hi Heather, thank you for your 5* review.

Steve

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Rated 2 out of 5 stars

Delivery Time 2-3 days on website more…

Delivery Time 2-3 days on website more like a week to get 1 PS5 game.

January 27, 2026
CGX UK logo

Reply from CGX UK

Hi Adam, our free delivery is not advertised as delivery within 2-3 days. All of our items are advertised with delivery of 2 - 3 working days. I have checked your order and it was delivered within this time frame.

Steve

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