Marco Adaggio made getting a new phone easy, affordable and genuinely helpful. He was so kind and was able to put any worries I had at ease. A follow up email to say that he was always available to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fabulous service from Tess & Kirsty. Everything was explained well & it all went smoothly, 100% stress free. I’ve gone from stressing over not having any signal or data from my previous provider to ha... See more
Company replied
What a great deal. I am so glad I saw your ad on Facebook. £15.00 a month for EE service through Chadwell. Why wouldn't you sign up? The customer service is outstanding, data, calls and message... See more
Company replied
Ashleigh (and Luca on our initial contact with you) were both extremely helpful, knowledgeable, accommodating, creative, kind and supportive in our stressful hacking circumstances. They were available... See more
Company replied
Company details
Written by the company
Supplier of mobile devices, airtime contracts, VoiP and Unified Comms. At Chadwell, excellence is our standard. We're dedicated to delivering state-of-the-art solutions that redefine industry standards, all while ensuring uncompromising quality. Our commitment to innovation means our clients have access to cutting-edge technology at the most competitive prices in the UK market. Our ability to offer top-tier services without sacrificing exceptional customer care and ongoing support sets us apart. While other providers may compromise on service to keep costs down, we prioritise affordability and excellence. Our cost-effective approach is all about empowering our clients. We leverage software-based solutions, eliminating the need for expensive hardware. This not only streamlines efficiency but also puts the power in our clients' hands, allowing them to tailor their services to their exact needs. With Chadwell, you can expect the latest technology paired with unparalleled support without straining your budget.
Contact info
The Stalls Shifnal Manor, TF119PB, Shifnal, United Kingdom
- 0330 043 2006
- info@chadwelltelecom.co.uk
- chadwelltelecom.co.uk
4.7
Excellent
195 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service!
The Chadwell team have been incredibly helpful in navigating my company’s needs for multiple numbers on multiple service lines.
Refreshingly easy to get in touch!
October 18, 2024
Reply from Chadwell Telecom
Hi George,
We are so pleased to hear that you are happy with Chadwell's services. We aim to deal with any customers quickly and professionally, so it is great when we get feedback to confirm we did so !
Remember we are just a phone call away if you require any help or advice on 03300432006 or drop an email to support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
Amazing company total respect for their…
Amazing company total respect for their customers . Aftercare total amazing too . Would recommend to any body
October 18, 2024
Reply from Chadwell Telecom
Good morning Peter,
Thank you so much for your lovely comments. We take great pride in hearing our customers comments about our customer support and customer service, because we work so hard to make sure it is the best available.
Please do recommend Chadwell, as we offer a refer a friends scheme too !
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Steve @ Chadwell
My new contract then transfer to O2
The treatment and information from your staff Kristy and Ashleigh.
Many that’s to you both.
October 17, 2024
Reply from Chadwell Telecom
Hi Kevin,
Thank you so much for your review. I am so glad we were able to get you moved over from EE to O2, this will give you a much better Network Connection in the area that you live. It was lovely speaking with you and as discussed please don't hesitate to get in touch if you have any questions going forward. we are happy to help.
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
Exceptional service provider!
Steve and the team were exceptionally accommodating, understanding and supportive in getting the system up and running, ensuring we were clear on the process of porting the number from BT, how the equipment would work, and then being on hand for tech support when we were unsure how to navigate an issue we faced.
The responsiveness and professionalism of the folks at Chadwell are a testament to the what the best telecoms and IT providers should be like.
April 11, 2024
Reply from Chadwell Telecom
Hi Pastor Deji,
Thank you so much for your fantastic review.
We are extremely happy to hear that you have had a seamless experience and it is great to know that you feel confident in contacting customer support or our technical support team anytime with any questions, we are always happy to help.
We appreciate all of our customers and work hard to respond and resolve customer queries as quickly as possible.
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Steve @ Chadwell
Reply from Chadwell Telecom
Good morning Amii,
Thank you for taking the time to leave a review, we are so glad you are happy with our customer service and it is great to hear that we were able to get you up and running quickly and efficiently.
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Joe @ Chadwell
Reply from Chadwell Telecom
Hi Matthew,
Thank you so much for your time yesterday, It was lovely to speak to you and ensure that you are happy with your connection and service. I am glad I was able to set all of the notifications to your satisfaction on your account and we have been able to offer the support and customer care promised to you.
Thank you so much for your time and remember that if you need anything at all going forward be it extra connections, phones or just advice and support don hesitate to get in touch on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
Great experience thanks!
August 8, 2024
Reply from Chadwell Telecom
Hi Robert,
Thanks for your review, we are always so happy to hear that we have been able to make your experience an enjoyable one!
We pride ourselves in providing only the very best customer support and service.
For any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Steve @ Chadwell
Fantastic Service and help well done Chadwell Telecom…
Kirsty and everyone else I've spoken to for help or assistance are fantastic. You couldn't ask for any better service.
Nothing seems to be any trouble to them and if you do have a query or issue they are determined to resolve it for you.
August 1, 2024
Reply from Chadwell Telecom
Hi John,
Thank you for your lovely review. It was a pleasure to help you, we are really happy that you found the customer care and support fantastic.
We are always here to help, if you have any questions or problems you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Warm Regards,
Ashleigh @ Chadwell
Resolved with Care
I called feeling disillusioned and frustrated. I was put through to Kirsty to help me resolve my issue. In less than a minute I felt more positive, having had several solutions presented to me. She conversed with me in a kind way and actually listened and empathized with me. She was also bubbly and motivated to resolve my issue. Kirsty agreed to do 2 tasks following our conversation. She delivered on both. Thank you! ☺️
July 23, 2024
Reply from Chadwell Telecom
Hi Sarah,
Thank you so much for taking the time to leave a review. It was lovely speaking with you yesterday, I am so happy you were happy with the outcome, we understand how important it is to be able to use your mobile on the go, if it's for personal reasons or work related, either way it can be very frustrating if things don't go to plan, we are always just a phone call or an email away, and where we can, we almost always have a solution to fix the problem.
Thanks again, for any help or if you have any questions you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty Almond
Reply from Chadwell Telecom
Hi Ricky,
Thankyou for your time on the phone, we like to ensure every customer is happy with our services and if there is a problem we will do our very best to fix it.
If you need anything else, or have any questions you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
Alys A*****
Big up Alys, got me a decent deal whilst having a laugh over the phone, will drop another review when I receive!
July 16, 2024
Unprompted review
Reply from Chadwell Telecom
Hi Alfie,
Thank you so much for your review, it was great fun to speak to you, and most importantly get you the best deal available for your need and requirements, we hope your happy with the speedy delivery and remember, if you need anything I am now your personal account manager and if I am not available for whatever reason you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Alys @ Chadwell
Great service.
July 15, 2024
Reply from Chadwell Telecom
Thankyou Richard, it was lovely speaking to you earlier, we are happy to hear that you are impressed with our customer service, we aim to provide the best possible experience throughout and are always here to help.
You can either call on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
Reply from Chadwell Telecom
Hi Adrian,
Its is great to hear you find us to be an efficient service we are always happy to help going forward !
You can either call on 03300432006 or email support@chadwelltelecom.co.uk
Warm Regards,
Steve @ Chadwell
was helpful and did not rush
was helpful and did not rush and was happy to repeat answers to questions when asked
June 28, 2024
Reply from Chadwell Telecom
Thank you for your comments, we are always here to help, If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards
Joe @ Chadwell
Reply from Chadwell Telecom
Hi Stephen,
Thank you for your comments, we are happy to hear that you are pleased with our services and we were able to meet your requirements.
If you need any further assistance, please do give us a call on 0330 043 2006, or drop an email to support@chadwelltelecom.co.uk
Kind Regards,
Alison @ Chadwell Telecom
They are better than other providers…
They are better than other providers acting as a third party. They call you to see if you are happy with the service and ask if there is anything else you might need help with. Generally good customer care.
June 24, 2024
Reply from Chadwell Telecom
Hi Barry,
Thank you so much for your comments, we take great pride in delivering great service not only from the very beginning, but every step of the way, and after 18 months - or whenever you see fit, we can do a full review of your services, ensuring that you have everything you need.
If you need to discuss anything we are just one phone call away where you will speak to your personal account manager call us on 0330 043 2006 or reach out to us at support@chadwelltelecom.co.uk
Kind Regards,
Ashleigh @ Chadwell
Unexpected device plan charge from…
Unexpected device plan charge from previous supplier. Not a problem. Thanks.
June 7, 2024
Reply from Chadwell Telecom
Hi John,
We are glad you spoke to us and we were able to sort it out!
We pride ourselves in always doing our very best to help with all eventualities where we can.
If you require anything, please do give me a call on 0330 043 2006 or reach out to us at support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
Needed to change my phone number and…
Needed to change my phone number and Joe Tomas was most helpful.
Thank you
May 31, 2024
Reply from Chadwell Telecom
Hi Martin,
It was great to speak to you on Friday, we are always happy to help, If you need any further assistance, please do give us a call on 0330 043 2006, or drop an email to support@chadwelltelecom.co.uk
Thank you so much for taking the time to leave a review!
Kind Regards,
Joe @ Chadwell
Well knowledge and curtious at all…
Well knowledge and curtious at all times felt happy with service received
May 28, 2024
Reply from Chadwell Telecom
Hi Mrs Murkin,
Thank you for your review, we are happy that you are content with the high levels of service provided by Chadwell, I hope that Mr Murkin is able to get the Microsoft Outlook issue resolved quickly. If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Warm Regards
Kirsty @ Chadwell Telecom
Reply from Chadwell Telecom
Good afternoon Giles,
It was great speaking with you yesterday, I am super pleased that you feel that way, we aim to deal with any customer issues quickly and professionally, so it is great when to get feedback to confirm we did our job!
Remember we are just 1 phone call away if you require any help or advice on 03300432006 or drop an email to support@chadwelltelecom.co.uk
Thanks again,
Kirsty @ Chadwell
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