Marco Adaggio made getting a new phone easy, affordable and genuinely helpful. He was so kind and was able to put any worries I had at ease. A follow up email to say that he was always available to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fabulous service from Tess & Kirsty. Everything was explained well & it all went smoothly, 100% stress free. I’ve gone from stressing over not having any signal or data from my previous provider to ha... See more
Company replied
What a great deal. I am so glad I saw your ad on Facebook. £15.00 a month for EE service through Chadwell. Why wouldn't you sign up? The customer service is outstanding, data, calls and message... See more
Company replied
Ashleigh (and Luca on our initial contact with you) were both extremely helpful, knowledgeable, accommodating, creative, kind and supportive in our stressful hacking circumstances. They were available... See more
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Company details
Written by the company
Supplier of mobile devices, airtime contracts, VoiP and Unified Comms. At Chadwell, excellence is our standard. We're dedicated to delivering state-of-the-art solutions that redefine industry standards, all while ensuring uncompromising quality. Our commitment to innovation means our clients have access to cutting-edge technology at the most competitive prices in the UK market. Our ability to offer top-tier services without sacrificing exceptional customer care and ongoing support sets us apart. While other providers may compromise on service to keep costs down, we prioritise affordability and excellence. Our cost-effective approach is all about empowering our clients. We leverage software-based solutions, eliminating the need for expensive hardware. This not only streamlines efficiency but also puts the power in our clients' hands, allowing them to tailor their services to their exact needs. With Chadwell, you can expect the latest technology paired with unparalleled support without straining your budget.
Contact info
The Stalls Shifnal Manor, TF119PB, Shifnal, United Kingdom
- 0330 043 2006
- info@chadwelltelecom.co.uk
- chadwelltelecom.co.uk
4.7
Excellent
198 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 24 hours
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Needed to change my phone number and…
Needed to change my phone number and Joe Tomas was most helpful.
Thank you
May 31, 2024
Reply from Chadwell Telecom
Hi Martin,
It was great to speak to you on Friday, we are always happy to help, If you need any further assistance, please do give us a call on 0330 043 2006, or drop an email to support@chadwelltelecom.co.uk
Thank you so much for taking the time to leave a review!
Kind Regards,
Joe @ Chadwell
Well knowledge and curtious at all…
Well knowledge and curtious at all times felt happy with service received
May 28, 2024
Reply from Chadwell Telecom
Hi Mrs Murkin,
Thank you for your review, we are happy that you are content with the high levels of service provided by Chadwell, I hope that Mr Murkin is able to get the Microsoft Outlook issue resolved quickly. If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Warm Regards
Kirsty @ Chadwell Telecom
Reply from Chadwell Telecom
Good afternoon Giles,
It was great speaking with you yesterday, I am super pleased that you feel that way, we aim to deal with any customer issues quickly and professionally, so it is great when to get feedback to confirm we did our job!
Remember we are just 1 phone call away if you require any help or advice on 03300432006 or drop an email to support@chadwelltelecom.co.uk
Thanks again,
Kirsty @ Chadwell
Excellent Service and Customer Care
An excellent, seamless transition with a high quality of service and customer support. I would highly recommend Chadwell Telecom. The team installing offered fantastic support to the business throughout the migration onto the new phone system and internet service. The teams were professional, knowledgeable and helpful throughout.
May 22, 2024
Reply from Chadwell Telecom
Hi Rebecca,
We are so happy to hear that you have experienced a seamless transition, we try and offer the best customer service and support, our account managers are always free to help going forward, you can either call on 03300432006 or email support@chadwelltelecom.co.uk
Thank you for recommending Chadwell, don't forget we offer a fantastic refer a friend scheme that we would love all of our loyal customers to take advantage of, so feel free to mention us to your family and friends.
Thanks again !
Joe @ Chadwell
A rare return to vintage service
The world of telecoms allowed their 'start-up' years of customer care and attraction, to be overtaken by a virus of sales focused marketing, many times trespassing on dishonest practices.
This is now the norm ... and that's sad.
Then you meet Chadwell ... who offer a truly credible return to vintage service.
People who care, call, talk and fix.
Promises made, are then delivered.
At Chadwell this is the norm ... and that's to be applauded.
May 21, 2024
Reply from Chadwell Telecom
Thankyou Martin for your kind, genuine words, it was really lovely speaking to you today, we take great pleasure in going above and beyond for all of our customers, being able to offer a 'real' honest and credible service is fundamentally what we are about. As always feel free to contact us with anything at all, either call on 0330 043 2006 or if easier email on support@chadwelltelecom.co.uk
Warm Regards,
Kirsty @ Chadwell
Kirsty very helpful and checking…
Kirsty very helpful and checking everything in plan was correct and understood.
May 21, 2024
Reply from Chadwell Telecom
Hi David,
I'm you are pleased with your experience so far with Chadwell.
We believe in giving our customers the best experience, alongside the personal touch a customer care call gives you.
If you require anything further, please call on 03300432006 or drop an email to support@chadwelltelecom.co.uk
Kind regards,
Stuart @ Chadwell
Keeping in touch to make sure…
Keeping in touch to make sure everything is ok with my service. Polite and helpful.
May 21, 2024
Reply from Chadwell Telecom
Hi Amanda,
We are really pleased to know your completely happy with your service. If you have any concerns in the future, don't hesitate to contact us on support@chadwelltelecom.co.uk or simply call and be put straight through to a friendly account manager who will be happy to help you on 0330 043 2006.
Thank you!
Kind Regards
Alison @ Chadwell
Good service from people who know what…
Good service from people who know what there're doing
May 15, 2024
Reply from Chadwell Telecom
Hi Mrs Isherwood,
Joe said it was a pleasure to speak to Mr Isherwood earlier, Its fabulous to hear that you are confident in our services. We strive to be the best we can be and this is only possible when our customers are completely happy, I know that you had some issues with data, and Joe @ Chadwell talked him through it ! We are always here to handle any questions or queries you may have, call us on 03300432006 or email on support@chadwelltelecom.co.uk anytime.
Warm Regards,
Kirsty @ Chadwell
Change my mobile
Was looking to change my mobile provider, Chadwell helped hugely with that process and were very helpful with the follow ups with the change over.
May 14, 2024
Reply from Chadwell Telecom
Hi John,
We are super happy to hear that you have had a fantastic service, it was great speaking with you yesterday, if you need anything at all please call 03300432006 or email support@chadwelltelecom.co.uk, where you will get through directly to your account manager who will be able to help with anything at all.
Kirsty @ Chadwell
5 Stars
It has been a pleasure to work with them since day 1.
I thought this level of customer service was no longer available.
The response and resolution times are really superb
5 stars
May 14, 2024
Reply from Chadwell Telecom
Good afternoon Susana,
Thank you so much, we are delighted that you have found you're customer experience with Chadwell telecom has exceeded you're expectations! We provide personal account managers to all of our customers, this enables us to have a more efficient approach when dealing with queries. If you need anything feel free to email on support@chadwelltelecom.co.uk or call in 03300432006
Thanks again!
Kirsty @ Chadwell Telecom
A good alternative to the mainstream providers
Overall the signing up to, and the actuality of, the new service has been professional done.
May 13, 2024
Reply from Chadwell Telecom
Hi Alan,
Thanks for your time yesterday, Its great to hear you are happy with the new mobile services and you've found the process to be professional!
If you require any further assistance, please give us a call on 03300432006 or email support@chadwelltelecom.co.uk
Kind regards,
Kirsty @ Chadwell
Sends unsolicited spam emails
Sends unsolicited spam emails
The ICO GDPR rules allow for unsolicited emails being sent to general email addresses e.g sales@, info@ etc, specifically named emails e.g. roger@ are not allowed unless that individual has opted into receiving emails. I never gave you or the supplier of your mailing list permission to email my personal email, this information has been obtained illegally therefore your email is spam. I suggest that you contact your mailing list supplier to find out what sources were used to compile it and perhaps use a more legitimate supplier in future.
April 30, 2024
Unprompted review
They are professional in dealing with…
They are professional in dealing with customer service issues, efficient and you have a direct account manager.
April 29, 2024
Reply from Chadwell Telecom
Hi Gary,
I'm pleased you've found our approach of 1-2-1 account management, alongside the generic Customer Service team beneficial.
We firmly believe in giving our customers the best experience, alongside the personal touch an account manager gives you.
If you require anything further, please do give us a call on 03300432006 or drop an email to support@chadwelltelecom.co.uk
Kind regards,
Russell @ Chadwell
Spoke with joe who talked me through…
Spoke with joe who talked me through everything and was very helpful and patient over the phone would recommend for people to go with this network as it is a good deal and they are also very easy to get through to when you ring up if you have any questions
April 26, 2024
Reply from Chadwell Telecom
Hi Jack,
Thanks for taking the time to leave a review, its glad to hear you would recommend us and that you've found us helpful.
If you do require any further assistance, please do call on 03300432006, or email support@chadwelltelecom.co.uk
Kind regards,
Joe @ Chadwell
SIM Connection issues
My sim was not connecting for a few days after signing the contract. But when I contacted the Team they started working on the technical problem and by the following day my phone was working. I was impressed with their efficiency. Also, they kept their word by reimbursing o2 as agreed when I signed up, the balance from the contract.
April 19, 2024
Reply from Chadwell Telecom
Hi Catherine,
I'm sorry there was a slight issue in connecting your new line, but its good to hear the team were able to resolve it quickly!
If you require any further assistance, please do give us a call on 0330 043 2006, or drop an emai to support@chadwelltelecom.co.uk
Kind Regards
Joe @ Chadwell
Top Notch
This company were very quick in getting in contact back with in the hour of sending email, and they have excepted liability and credit will be payed back. So I very pleased with the outcome and happy to carry on with them.
April 13, 2024
Reply from Chadwell Telecom
Hi Kris,
Thanks for taking time to leave the review, and we always do our best to respond to customer enquiries as soon as possible!
We often pay off the last part of you old contract, as we value business customers and work to build long lasting relationships!
if you require any further assistance, please do give us a call on 0330 043 2006 or drop us an email to support@chadwelltelecom.co.uk
Kind regards,
Alison @ Chadwell
Moved from EE and now my bills are half…
Moved from EE and now my bills are half the price.
Thanks for your help
Paul
March 22, 2024
Unprompted review
Reply from Chadwell Telecom
Hi Paul,
Thanks for your business, We're glad we were able to review your package and find you a better deal!
If we can be of further assistance, please give us a call on 0330 043 2006, or an email to support@chadwelltelecom.co.uk
Kind regards,
Joe @ Chadwell
I have had a good experience transferring from EE
I transferred from EE and found the experience problem free. Information on the website is easy to access and billing straightforward.
March 22, 2024
Unprompted review
Reply from Chadwell Telecom
Hi Jim,
Thanks for taking the time to review us!
Switching over is never as difficult as people think, we do most things for you!
It’s also great to hear your finding the Online Portal easy to use, I'm sure you'll agree the extra detail and features are great.
If you need anything further, please do reach out to us on 0330 043 2006, or by email to support@chadwelltelecom.co.uk
Kind regards,
Joe @ Chadwell
Straight forward business contract move
Straight forward move from Vodafone. It even paid the Early Termination Charges from Vodafone. Not only its cheaper but can also use contract in EU. Mobile signal, including data, has been a great improvement compared to Vodafone. Recommended.
February 6, 2024
Unprompted review
Reply from Chadwell Telecom
Hi,
Its great to hear your service has improved, we always strive to offer the most competitive prices, and get you the best coverage!
Our Inclusive Roaming packages for Europe are ideal with the holiday season approaching!
If you need any further assistance, please do give us a call on 0330 043 2006, or drop an email to support@chadwelltelecom.co.uk
Kind regards,
The Chadwell Team
Multiple spam calls to my personal…
Multiple spam calls to my personal number.
I have never given them permission to call me, and despite me blocking their number, their robocaller always leaves a voicemail which I can do nothing about.
March 19, 2024
Unprompted review
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