My 23 year old daughter wanted a Suzuki Swift and had seen a blue, ‘23 reg. low mileage example on the Chapelhouse website. Having been offered what amounted to a derisory ‘deal’ at the local Bolton s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We can’t thank Tom at Chapelhouse Southport enough. He has genuinely helped us out as a family in a big way. From start to finish, Tom was kind, patient, and went above and beyond to support us, makin... See more
Company replied
Dan was brilliant today when we collected our new Jaecoo from Chapelhouse. From start to finish he was friendly, professional and really easy to deal with. He kept us updated, explained everything c... See more
Company replied
We arrived without booking at Chapel House, Wigan Wallgate, with our Mazda 2, bought days earlier at Chapel House, Warrington. The offside rear stop light had just failed. Within 30 minutes, it had... See more
Company replied
Company details
Information provided by various external sources
Established for over 30 years, Chapelhouse is a company well-known throughout the North west and authorised dealers for Suzuki, MG, Kia and Fiat. Also approved for authorised repairs for Citroen, Peugeot and Vauxhall.
Contact info
603-609 Liverpool Road, PR8 3NG, Southport, United Kingdom
- enquiries@chapelhouse.co.uk
- chapelhouse.co.uk
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wes outstanding at his job
Brilliant experience, would highly recommend
January 6, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic feedback, Sean.
We’re delighted to hear that Wes provided outstanding service and that your experience was so positive. Your kind words and recommendation are greatly appreciated, and we’ll be sure to pass them on to Wes.
We look forward to welcoming you back in the future.
Advertisement
Outstanding service at Chapelhouse Omoda & Jaecoo Southport
I had an excellent experience purchasing my Jaecoo 7 from Chapelhouse Omoda and Jaecoo Southport, and I can’t praise the team enough.
From start to finish, the customer service was absolutely first class. Aiden, Dan, and Phil were all fantastic – friendly, professional, knowledgeable, and genuinely helpful throughout the entire process. Nothing felt rushed or pushy, and they took the time to answer every question and make sure I was completely happy with my choice.
The whole buying experience was smooth, transparent, and stress-free, which really makes a difference. I’m absolutely delighted with the Jaecoo 7 and the level of care shown by the team.
Highly recommend Chapelhouse Omoda and Jaecoo Southport, to anyone looking for a great new car and even better customer service. A brilliant experience all round!
Thank you Chapelhouse!
December 27, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your wonderful feedback!
We’re thrilled to hear that your experience purchasing your Jaecoo 7 at Chapelhouse OMODA & JAECOO Southport was so positive. It’s fantastic to know that Aiden, Dan, and Phil provided friendly, professional, and knowledgeable support throughout the entire process, making it smooth, transparent, and stress-free.
We’ll be sure to share your kind words with the team, and we’re delighted that you’re so happy with your new Jaecoo 7. Thank you for highly recommending Chapelhouse—we look forward to welcoming you back in the future!
Excellent service at Southport ChapelHouse Suzuki
Following my first Suzuki service with Chapelhouse in Southport, I have experienced an excellent customer service from a very knowledgeable and professional employee, called Julie Wainwright.
Will undoubtedly return when further support is required.
Regards
January 2, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic feedback.
We’re delighted to hear that Julie Wainwright provided such knowledgeable and professional service during your first Suzuki service at Chapelhouse Southport. It’s great to know you had an excellent experience and that you plan to return for future support.
We’ll be sure to pass your kind words on to Julie and the team. We look forward to welcoming you back.
Great job done by all
Great job done by all, sales and service have to say Phil Davidson was a pleasure to deal with, thanks again.
December 27, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your wonderful feedback.
We’re delighted to hear that both our sales and service teams provided a great experience, and that Phil Davidson was a pleasure to deal with. Your kind words will be shared with Phil and the team.
We look forward to welcoming you back in the future.
Staff very caring and knowledgable
Staff very caring and knowledgable
December 23, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your feedback, John.
We’re delighted to hear that our staff were caring and knowledgeable during your visit. Your kind words will be shared with the team.
We look forward to welcoming you back in the future.
Advertisement
Very Very Good Place To Buy Car
December 30, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your feedback, Tom.
We’re pleased to hear that you had a very positive experience purchasing your car with us. Your kind words will be shared with the team at Chapelhouse.
We look forward to welcoming you back in the future.
Very Good Place To Buy Car
December 30, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your feedback, Tom.
We’re pleased to hear that you had a very positive experience purchasing your car with us. Your kind words will be shared with the team at Chapelhouse.
We look forward to welcoming you back in the future.
Very comforting and speedy service
Very comforting and speedy service
Dan (Southport branch) mad the whole process from start to picking up the car very easy. He throughly went though all the cars specs and finance deals, he even took more time to have a good look to see if a car I wanted was ready to go and luckily enough there was one and within a week I had the car.
December 22, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic feedback!
We’re delighted to hear that Dan at Chapelhouse Southport provided comforting, thorough, and speedy service. It’s great to know he took the time to explain the car specs and finance options and went the extra mile to help you secure the car you wanted so quickly.
We’ll be sure to pass your kind words on to Dan and the team. Enjoy your new car, and thank you for choosing Chapelhouse!
Bought a car just before Christmas I’ve…
Bought a car just before Christmas I’ve had the car just over a week and it’s the best car I’ve ever owned. The sales process from start to finish was 2nd to none! Couldn’t praise Chapelhouse highly enough. If you’re looking for a new car I highly recommend you go to Chapelhouse! Thank you!
December 18, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your wonderful feedback!
We’re delighted to hear that you’re loving your new car and that the entire sales process was second to none. It’s fantastic to know that your experience with Chapelhouse was so positive, and we truly appreciate your recommendation.
We’ll be sure to share your kind words with the team, and we look forward to welcoming you back in the future.
Advertisement
JAECOO/OMODA Southport
JAECOO/OMODA Southport
Sales lads are brilliant, thank you Dan, Aiden and Phil, Top Lads!!!!!
December 22, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic feedback, John.
We’re thrilled to hear that Dan, Aiden, and Phil provided such excellent service. Your kind words will be shared with them—they’ll be delighted to hear your appreciation.
Thank you for choosing Chapelhouse, and we look forward to welcoming you back in the future.
ary was really helpful
Gary was really helpful, pulled some strings and got me a really good deal on my new car.
I have been with Chapel House for a while and they're always excellent and get things done very quickly and conveniently.
Gary was excellent.
December 24, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic feedback, Kieran.
We’re delighted to hear that Gary was so helpful and went above and beyond to secure a great deal on your new car. It’s wonderful to know that your experiences with Chapelhouse have consistently been excellent, efficient, and convenient.
We’ll be sure to pass your kind words on to Gary and the team. Thank you for your continued trust in Chapelhouse, and we hope you enjoy your new car!
Joey in chapelhouse is the sweet and…
Joey in chapelhouse is the sweet and kind gentleman. He helped me for my mobility car. Made sure my requirements were met. A true star 🌟. Dont let him go chapelhouse.
December 24, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your wonderful feedback, Judith.
We’re delighted to hear that Joey provided such kind and attentive support with your mobility car, ensuring all your requirements were met. It’s fantastic to hear how highly you think of him—he truly is a valued member of the team.
We’ll be sure to pass your kind words on to Joey and the team at Chapelhouse. Thank you for choosing us, and we hope you enjoy your new vehicle!
Brilliant service as always
Brilliant service as always
Well looked after
November 12, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your review, Leah.
We appreciate you taking the time to leave feedback. If you’d like to share any details about your experience at Chapelhouse OMODA & JAECOO Warrington, we’d be happy to hear them.
We look forward to welcoming you back in the future.
Advertisement
My son left a deposit on a car unseen…
My son left a deposit on a car unseen arrived this morning inspected the car did a test drive and was happy to proceed with the deal agreed when paying the deposit.After the test drive the rep we were then informed they would need to let us know that would not honour their deal as far as we are concerned the deposit meant a contract,after being informed by the sales manager that due to “human error” the car should not have been advertised as it was we disagreed and as far as we are concerned we had a contract, they would not budge an inch the best they could offer was 12.9%interest after we agreed 0% absolute disgrace we are now reporting them to trading standards so much for hapelhouse Ainsdale
December 20, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for sharing your experience, Keith.
We are very sorry to hear about the difficulties your son experienced with the vehicle purchase at Chapelhouse Southport/Ainsdale. We understand how frustrating it must have been to feel that an agreement was not honoured, especially after placing a deposit and arranging a test drive.
This is not the level of service we aim to provide, and we take your concerns very seriously. We would like the opportunity to review the situation fully and discuss it with you directly. Please contact our customer relations team so we can investigate and see if there is any way to resolve the matter.
We apologise for the disappointment caused and thank you for bringing this to our attention.
We were made to feel at ease by Richard…
We were made to feel at ease by Richard who answered all our questions patiently. It has been a few years since we bought a car and obviously technology has moved on somewhat. No matter Richard and later Johnathon answered all our queries fully. Moreover we know that should the need arise that their door is open for further assistance. Thanks to both of you for your help. We are very pleased with the Swift and your assistance
November 19, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your thoughtful feedback, Brian.
We’re delighted to hear that Richard and Johnathon made you feel at ease, patiently answered all your questions, and provided the support you needed—especially after some time away from buying a car. It’s great to know you’re pleased with your Swift and that you feel confident knowing our team is always here to help.
We’ll be sure to pass your kind words on to Richard, Johnathon, and the team at Chapelhouse OMODA & JAECOO Warrington. Thank you for choosing Chapelhouse, and we look forward to assisting you in the future.
Great Customer Service from Gary Andrews
Great Customer Service from Mr Gary Andrews. From coming in to take the car for a test drive all the way to purchasing and collecting the car, he provided great service and information about the car.
December 18, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your lovely feedback, Rachael.
We’re delighted to hear that Gary Andrews provided great customer service throughout your journey, from the test drive right through to purchasing and collecting your car. It’s great to know that his support and clear information helped make the experience so positive.
We’ll be sure to pass your kind comments on to Gary and the team at Chapelhouse Southport. Thank you for choosing Chapelhouse, and we hope you enjoy your new car.
Terrible customer service
Terrible customer service. Went in for first service at 2900 miles. Charged £4.45 plus vat for screen wash when I filled it to the brim before setting off to clear the screen. Wanted an extra £72 to strip rear brakes as hand brake sticks on. It’s done 2900 miles from new and so called under warranty and receptionist says it’s normal for hand brake to stick on in cold weather leaving thousands of cars off the road. Disgusting customer service. Complaint made now to Suzuki uk.
December 9, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Hi Shaun, we’re very sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. Your concerns regarding the first service charges and the handbrake issue are important, and we recommend following up directly with our management team so they can review the situation and work with you to find a resolution.
Advertisement
Wes Persey gave excellent service at…
Wes Persey gave excellent service at chapel house
December 6, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you, Ben! We’re delighted to hear that Wes provided you with excellent service at Chapelhouse Southport. We’ll be sure to pass on your kind feedback to him. We appreciate you taking the time to leave a review and look forward to welcoming you back again in the future.
Joey from Birkdale, excellent service not seen very often these days.
Joey from Birkdale was friendly, helpful and informative, keeping me up to date with progress on the order of our mobility car.
He is knowledgeable about the cars and needs of his customers and is always willing to go the extra mile.
I would put my trust in joey every time! Thank you Joey.
December 2, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Hi, thank you so much for your wonderful feedback! We're delighted to hear that Joey at Chapelhouse Southport provided such friendly, helpful and informative service throughout the process of your mobility car order. It’s great to know you felt supported, well-informed, and confident placing your trust in him. We’ll be sure to pass along your kind words—he’ll really appreciate them. Thank you again for choosing Chapelhouse!
5* service by Wes @ Chapelhouse Southport
Great service by the team at Chapelhouse Southport.
Wes helped on arrival to provide a tour of the vehicle seen on the forecourt, eventually leading to a sale and part-ex of my vehicle as well.
Wes also offered to resolve any bodywork/paintwork issues before collection which was great, as well as being provided with any updates via video of my new car.
Final collection and paperwork went smoothly, so would 100% recommend using these guys in the future.
November 28, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Hi Nathan,
Thank you for taking the time to leave such a detailed and positive review. We’re delighted to hear that you received great service from the team at Chapelhouse Southport and that Wes was able to support you from the moment you arrived right through to collection.
It’s fantastic to know that his vehicle tour, part-exchange help, and commitment to resolving the bodywork and paintwork issues all contributed to a smooth and enjoyable experience. We’re also pleased that the video updates and final handover process met your expectations.
Your 100% recommendation means a great deal to us. If there’s anything you need as you enjoy your new car, we’re always here to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.