My 23 year old daughter wanted a Suzuki Swift and had seen a blue, ‘23 reg. low mileage example on the Chapelhouse website. Having been offered what amounted to a derisory ‘deal’ at the local Bolton s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We can’t thank Tom at Chapelhouse Southport enough. He has genuinely helped us out as a family in a big way. From start to finish, Tom was kind, patient, and went above and beyond to support us, makin... See more
Company replied
Dan was brilliant today when we collected our new Jaecoo from Chapelhouse. From start to finish he was friendly, professional and really easy to deal with. He kept us updated, explained everything c... See more
Company replied
We arrived without booking at Chapel House, Wigan Wallgate, with our Mazda 2, bought days earlier at Chapel House, Warrington. The offside rear stop light had just failed. Within 30 minutes, it had... See more
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Company details
Information provided by various external sources
Established for over 30 years, Chapelhouse is a company well-known throughout the North west and authorised dealers for Suzuki, MG, Kia and Fiat. Also approved for authorised repairs for Citroen, Peugeot and Vauxhall.
Contact info
603-609 Liverpool Road, PR8 3NG, Southport, United Kingdom
- enquiries@chapelhouse.co.uk
- chapelhouse.co.uk
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
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Joey from Birkdale, excellent service not seen very often these days.
Joey from Birkdale was friendly, helpful and informative, keeping me up to date with progress on the order of our mobility car.
He is knowledgeable about the cars and needs of his customers and is always willing to go the extra mile.
I would put my trust in joey every time! Thank you Joey.
December 2, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Hi, thank you so much for your wonderful feedback! We're delighted to hear that Joey at Chapelhouse Southport provided such friendly, helpful and informative service throughout the process of your mobility car order. It’s great to know you felt supported, well-informed, and confident placing your trust in him. We’ll be sure to pass along your kind words—he’ll really appreciate them. Thank you again for choosing Chapelhouse!
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5* service by Wes @ Chapelhouse Southport
Great service by the team at Chapelhouse Southport.
Wes helped on arrival to provide a tour of the vehicle seen on the forecourt, eventually leading to a sale and part-ex of my vehicle as well.
Wes also offered to resolve any bodywork/paintwork issues before collection which was great, as well as being provided with any updates via video of my new car.
Final collection and paperwork went smoothly, so would 100% recommend using these guys in the future.
November 28, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Hi Nathan,
Thank you for taking the time to leave such a detailed and positive review. We’re delighted to hear that you received great service from the team at Chapelhouse Southport and that Wes was able to support you from the moment you arrived right through to collection.
It’s fantastic to know that his vehicle tour, part-exchange help, and commitment to resolving the bodywork and paintwork issues all contributed to a smooth and enjoyable experience. We’re also pleased that the video updates and final handover process met your expectations.
Your 100% recommendation means a great deal to us. If there’s anything you need as you enjoy your new car, we’re always here to help.
Used Car Purchase
Wes was really helpful the whole way through the purchasing stage, was available via email too with any further questions i had for him, great customer service
November 27, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Hi Tom,
Thank you for taking the time to share your feedback. We’re really pleased to hear that your used car purchase at Chapelhouse Southport went smoothly and that Wes was helpful throughout the whole process. It’s great to know he was available via email to support you with any additional questions — that level of communication is something we always strive for.
We truly appreciate your comments on the great customer service. If there’s anything else you need as you settle into your new car, we’re here to help.
Calm Knowledgable accommodating and genuine
Tom, thanks for going the extra mile and communicating with me out of hours, genuinely made all the difference , not only did it set you apart from others, it helped me actually get a decision made when i had the time to think.
best
Andy
November 24, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Hi Andy,
Thank you for leaving such a thoughtful review. We’re delighted to hear that your experience at Chapelhouse OMODA & JAECOO Blackpool was calm, knowledgeable, and accommodating. It’s fantastic to know that Tom made such a genuine difference, especially by supporting you out of hours — we’ll be sure to share your kind words with him.
We’re truly glad the extra effort helped you make your decision with confidence. If there’s anything more we can assist with, please don’t hesitate to get in touch.
Chapelhouse Southport - Joey
My wife and I visited Chapelhouse Southport today with regard to replacing our MG with a new one, and, we had the absolute privilege to be taken care of there by a most wonderful gentleman named Joey.
I can say in all honesty that we couldn’t have asked for a more professional person to see to our needs. He made us very welcome and comfortable at Chapelhouse as he listened intently to our requirements, and then helped us choose a car. His knowledge surrounding cars, the motor trade and individual needs of people is vast. This combined with his courteousness, understanding, kindness and pleasant, relaxed manner made choosing our new car very easy for us.
Joey, thank you very very much. You were absolutely wonderful, and you are tremendous asset to Chapelhouse Southport.
Bob
November 25, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for sharing your experience. We're delighted to hear that Joey provided such exceptional service during your visit. His professionalism, knowledge and genuine care for customers are qualities we value greatly, and it's wonderful to know he made the process smooth and enjoyable for you both. We truly appreciate your kind words and look forward to welcoming you back to Chapelhouse Southport in the future.
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Joey goes above and beyond
Joey was absolutely fantastic from start to finish. He went above and beyond for us in every way. Nothing was too much trouble, and he made the whole process simple, stress-free, and genuinely enjoyable.
He was incredibly helpful, patient, and honest throughout — taking the time to explain everything clearly and making sure we were completely happy with our choice. You can tell he truly cares about his customers.
We couldn’t have asked for better service. Thank you, Joey, for all your help — you’re a credit to Chapelhouse Southport. Highly recommended!
November 25, 2025
Reply from Chapelhouse Motor Group
Hi Sarah,
Thank you so much for taking the time to share such an amazing review. We’re absolutely delighted to hear how fantastic your experience was with Joey at Chapelhouse MG Southport. It’s wonderful to know he went above and beyond to make the whole process simple, stress-free, and enjoyable.
Your comments about his honesty, patience, and genuine care really do mean a lot — Joey is indeed a credit to our team, and we’ll be sure to pass your kind words on to him.
We’re thrilled that you’re happy with your choice, and if there's anything you need in the future, we’re always here to help.
Return visit to purchase a new MG.
Returned to Chapelhouse Motor Group Southport to buy new MG and were privileged to be dealing with Joey.
Polite, professional and very knowledgeable of the motor trade.
Would recommend Joey without reserve, an asset to Chapelhouse MG.
Alan Hastings
November 18, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you, Alan. We’re thrilled to hear that Joey provided such a professional and knowledgeable experience. He’ll be delighted with your kind words.
Such a pleasant experience from start…
Such a pleasant experience from start to finish Wes.
He couldn’t be more helpful and was at hand to put us at ease and answer any questions we had regarding. Would highly recommend and extremely pleased with our purchase 😊
November 22, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you, Julie. We’re delighted to hear that Wes provided such a helpful and reassuring experience throughout your visit. We’ll be sure to pass on your kind words.
I had excellent service from Joey at…
I had excellent service from Joey at Chapelhouse. He was good humoured and very responsive to my queries, even answering messages in the evening. It was a pleasure doing business with him. The car I bought is very good and was good value for money.
I would recommend Chapelhouse without reservation.
November 19, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you, Philip. We’re delighted to hear that Joey provided excellent, attentive service throughout your experience. It’s great to know his communication, support, and good humour made the process enjoyable. We’re also pleased that you’re happy with your car and found it to be great value. Your recommendation means a lot to us. Thank you for choosing Chapelhouse.
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Fantastic staff so helpful and no…
Fantastic staff so helpful and no faffing about trying to upsell
November 21, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you, Paul. We really appreciate your 5-star review. It’s great to hear that the team made everything straightforward and helpful for you. We’re glad you had a positive experience at Chapelhouse Southport and we look forward to seeing you again.
Danielle handled our whole car process…
Danielle handled our whole car process with nothing but professionalism, she was so welcoming, thorough, accommodating and friendly. I expected to be going through form after form, but it wasn’t the case. She made it so easy for us.
November 13, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you, Sinead. We’re delighted to hear that Danielle made your experience so smooth and welcoming. We appreciate your feedback and look forward to assisting you again in the future.
A truly fantastic customer service experience.
On a cold wet November morning it makes all the difference to be greeted at 8.15am with a big warm smile and hello good morning, Linda. Nicola at Chapelhouse Ainsdale always goes the extra mile and I am sure makes everyone feel very special. Excellent service from start to finish. A truly fantastic customer service experience.
November 18, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you, Linda. We’re delighted to hear that Nicola made your visit such a positive experience. Providing a warm and welcoming start to the day is exactly what we aim for, and we truly appreciate your kind words. We look forward to seeing you again.
Impressive Salesman
Very impressed with how Joey handled the sale and after sales support during my purchase of a MG ZS recently. He goes the extra mile to make sure that client concerns and questions are dealt with. Approachable and friendly too.
November 14, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you, Ian. We’re really pleased to hear how well Joey supported you throughout your MG ZS purchase. His friendly approach and commitment to going the extra mile are exactly what we aim for, and he’ll be glad to know his efforts made a positive difference.
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helpful and professional
very helpful approach at all times. When I went back joey was great 👍 absolute star and provides A star after sales service as well. thought I was in a Rolls Royce showroom. highly recommended .
November 17, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you, Cheryl. We’re glad to hear you had such a helpful experience and that Joey continued to support you on your return visit. Your feedback about the service means a great deal to the team.
Fantastic Experience
We had a fantastic experience today with Brand Ambassador Joey. Joey was friendly, efficient, extremely knowledgeable and gave us a great deal on the car we purchased. He went out of his way to help us and explain everything . I would have no hesitation in recommending him to anyone looking to buy a new vehicle.
November 16, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you, Alison. We’re delighted to hear you had such a fantastic experience with Joey. It’s great to know he was friendly, knowledgeable, and went the extra mile to make everything clear and straightforward. We appreciate your recommendation and thank you for choosing Chapelhouse MG Southport.
Efficient and friendly service.
We placed our order for an MG3 in the very capable hands of Wes in the Sales Dept. The friendly and knowledgeable service that we received was really appreciated. Indeed ,all the staff that we engaged with were great.
November 12, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you, Peter. We’re delighted to hear that Wes provided such friendly and knowledgeable service while helping you with your MG3 order. It’s also great to know that all the staff you met made a positive impression. We appreciate your feedback and thank you for choosing Chapelhouse MG Southport.
Great customer service
I want to leave review on the perfect experience of purchase I had at Chapelhouse St.Helens with Chris . Chris has wide knowledge in the field . He is so friendly, professional and willing to share his information with the customer.
November 11, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you, Setareh! We’re so pleased to hear you had a perfect experience with Chris. He’ll be thrilled to know his knowledge and friendly approach made such a great impression. Enjoy your new car!
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Excellent service from all the guys at…
Excellent service from all the guys at Jaecoo. Especially Mike in service.
November 10, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Hi there,
Thank you for your great review! We’re delighted to hear you received excellent service from the team at Chapelhouse JAECOO, especially Mike in our Service department. We’ll be sure to pass on your kind words to him and the rest of the team.
Car service
Well looked after as I waited for my car to be serviced, thank you nicole.
November 6, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Hi Simeon,
Thank you for your review! We’re really pleased to hear that Nicole and the team at Chapelhouse MG St Helens looked after you so well during your service visit. Your kind feedback is much appreciated, and we’ll be sure to share it with Nicole.
Good experience all round
Just collected an MG3 hybrid plus from Southport sold to us by Joey, very nice man, showed us and explained everything clearly offered us help at anytime. Toni sorted all the paperwork out and again she was very helpfull. Would recommend highly.
October 31, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you, Francis! We’re so pleased to hear about your great experience at Chapelhouse MG Southport. It’s wonderful that Joey and Toni made everything clear, smooth, and enjoyable throughout your MG3 Hybrid Plus purchase. We’ll be sure to pass along your kind words to them both — enjoy your new car!
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