Walking into my kitchen late at night, opening my fridge door and being flooded with light! I didn’t fully appreciate just how bad my old fridge was until that moment! I had never heard of Charis bef... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got a Surprise from Charis partnered with EDF. They have sent a Parcel helping people with hot weather, Free Ice Tray, (I saved £2) Water Bottle (I saved £10) a plastic thermometer (saved £2... See more
Company replied
I had a really positive experience with Charis. Through one of their support schemes, I was able to receive a free washing machine and tumble dryer at a time when I really needed help. The proces... See more
Company replied
I was very pleased to be awarded the energy grant of £150 in 2025. Also then applied and was granted an updated appliance as my tumble dryer was 25 years old and no longer working. I really appreci... See more
Company replied
Company details
Written by the company
Charis aims to improve lives by providing support to those who need it via bespoke schemes that enable its clients to deliver their social responsibility commitments and commercial goals.
Contact info
Office 15B, Ground Floor, Westpoint, PE2 6FZ, Peterborough, United Kingdom
- 01733 421 021
- feedback@charis.group
- charisgrants.com
4.8
Excellent
385 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
Charis has helped me a lot. Customer services was very understanding and went beyond to sort out some issues I had.
February 2, 2026
Unprompted review
Reply from Charis
That's great to hear and I shall ensure they know how much their help was appreciated. Thank you for your review.
Fantastic
Fantastic. Energy efficient white goods for free . Just brilliant thank you very much very happy 😊
March 6, 2026
Unprompted review
Reply from Charis
You are most welcome. We are so happy you are pleased with your appliances and thank you for your review.
Washing machine and tumble drier
The washer and the drier came at the time I was told every thing went smoothly I would recomed them AO they fited took the wrapping away they were lovely and pleasant
March 3, 2026
Unprompted review
Reply from Charis
We are so pleased you were happy with your washer and dryer. Thank you so much for your review.
It was very easy to apply for white…
It was very easy to apply for white goods, I was lucky enough to get a new fridge freezer the one I had was 24 years old.
The guys delivery appliances were very nice and helpful. Fantastic service thank you so much .
March 5, 2026
Unprompted review
Reply from Charis
You are most welcome. Thank you for your review.
Excellent
I got a new washing machine and heat pump tumble dryer for Charis and it’s been amazing I am already seeing a massive difference in my energy usage, I will be forever grateful thank you so much
March 23, 2026
Unprompted review
Reply from Charis
We are pleased you have managed to reduce your energy costs. Thank you so much for your review.
Reply from Charis
Wonderful to hear and thank you so much for sharing your feedback.
I was impressed with the quality of…
I was impressed with the quality of products and the range available. The delivery guys where very capable & very meticulous and there was no clean up required they where so professional.
February 27, 2026
Unprompted review
Reply from Charis
Thank you for sharing your experience. We are so pleased you were happy with our service.
I was really surprised that I was…
I was really surprised that I was granted the appliance that I requested. Going on 6 months with no fridge freezer was hard. The communication from Charis was 10/10. They let me know what would happen at each step and everything happened very fast.
February 20, 2026
Unprompted review
Reply from Charis
We are pleased that we could help and get you a fridge freezer delivered. Thank you so much for sharing your experience.
This company provides information about…
This company provides information about funds available to eligible families.
February 5, 2026
Unprompted review
Reply from Charis
We are pleased you were happy with the information provided and thank you for your review.
New fridge freezer and washing machine
Amazing - thank you! So happy with my new fridge freezer and washing machine that have replaced my old broken ones. Saved me a lot of money!
March 9, 2026
Unprompted review
Reply from Charis
We are very pleased you were happy with your appliances. Thank you so much for your review.
no issues they handled everything…
no issues they handled everything brilliantly
March 23, 2026
Unprompted review
Reply from Charis
Very happy to read you were pleased with the service provided. Thank you so much for the great review.
Great service
Great service. Great goods, even if basic models. Fitters came on time and were very professional. Overall a great promotion and very, very welcome indeed. Overall, very pleased.
February 23, 2026
Unprompted review
Reply from Charis
Thank you for taking the time to write this review. We were so happy you were pleased with our service.
Great people
Great company and great service I received a cooker and dryer all through Charis I highly recommend them great 100%
March 23, 2026
Unprompted review
Reply from Charis
We very much hope you enjoy using your new appliances and thank you so much for your review.
Our cooker was broken and our washing…
Our cooker was broken and our washing machine was on the way out.
I had never heard of this scheme before our energy company (EDF), out of the blue put us in touch. After applying online, till the goods were delivered and installed it took 4 weeks. Also big thanks to AO who took away the broken machines and also altered my gas pipes to make them fit for purpose for the cooker install.
It's more than just getting free white goods it's the full package, well done!
February 1, 2026
Unprompted review
Reply from Charis
AO did a great job and as installation and removal of your old appliances is part of the service it is great to get feedback that it is appreciated. Thank you for your review.
Great company
Great company . Was easy to apply and delivery of items was quick. Even better as old appliances taken away and new ones were installed. Excellent service from all
February 21, 2026
Unprompted review
Reply from Charis
Wonderful to read and thank you for sharing your experience.
Very good and understanding company
Very good and understanding company. It was delivered swiftly and timely. Explanation was made on each stage, very kind personnel and above all, I had a wonderful experience.
February 6, 2026
Unprompted review
Reply from Charis
Thank you for sharing your experience and we are so pleased to hear you are happy with your new appliances.
First class service
I would like to thank Charis for their speedy process and delivery of our new tumble dryer, which will greatly assist in drying clothes, it is greatly appreciated. As it is energy efficient this will also help save on our electricity bills too. The process was simple from start to finish ⭐️⭐️⭐️⭐️⭐️
March 2, 2026
Unprompted review
Reply from Charis
You are most welcome and as helping you save on your bills is one of our key objectives it's great to know you will. Thank you for your review.
Amazing to work with fast & efficient
Amazing to work with fast & efficient. Would definitely recommend
January 5, 2026
Unprompted review
Reply from Charis
Thank you for your review and lovely to hear you would recommend us.
Seamless process throughout
Application process was very easy to follow, communication was fabulous throughout. I am delighted at how smooth the whole process was. Many many thanks.
March 23, 2026
Unprompted review
Reply from Charis
You are most welcome. Feedback saying the application process and communication was good makes us very happy!
Reply from Charis
We are so pleased and thank you for the review.
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