Charis Reviews 

385
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 242 reviews, reviewers overwhelmingly had a great experience with this company and expressed deep gratitude for the assistance provided. Customers frequently praise the support team for being exceptionally informative, kind, and guiding them smoothly through the entire application process. Many consumers also appreciate the efficient delivery and professional installation of essential household appliances, noting how much it improves their daily lives. People love receiving brand new equipment that helps reduce energy usage and provides immense relief during difficult financial periods. Some reviewers were not happy with unexpected delivery delays, long waiting periods, and communication issues regarding their promised appliance orders.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the quality and efficiency of the new... See more

Service

Reviewers highlight positive aspects of service, frequently praising the quick, smooth, and professional... See more

Staff

Reviewers mention positive feedback about staff, highlighting that delivery teams and phone representatives... See more

Delivery service

Clients share satisfaction on delivery service, highlighting that goods arrive quickly and smoothly.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Walking into my kitchen late at night, opening my fridge door and being flooded with light! I didn’t fully appreciate just how bad my old fridge was until that moment! I had never heard of Charis bef... See more

Company replied

Rated 5 out of 5 stars

I got a Surprise from Charis partnered with EDF. They have sent a Parcel helping people with hot weather, Free Ice Tray, (I saved £2) Water Bottle (I saved £10) a plastic thermometer (saved £2... See more

Company replied

Rated 5 out of 5 stars

I had a really positive experience with Charis. Through one of their support schemes, I was able to receive a free washing machine and tumble dryer at a time when I really needed help. The proces... See more

Company replied

Rated 5 out of 5 stars

I was very pleased to be awarded the energy grant of £150 in 2025. Also then applied and was granted an updated appliance as my tumble dryer was 25 years old and no longer working. I really appreci... See more

Company replied


Company details

Written by the company

Charis aims to improve lives by providing support to those who need it via bespoke schemes that enable its clients to deliver their social responsibility commitments and commercial goals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

385 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 55% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(385)

276 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The experience was very straightforward…

The experience was very straightforward and easy to apply, you were kept upto date with how things were progressing, also have never received any help in the past so was very pleased with charis and the work they are doing to help poor people to try and have energy efficient appliances which will in turn help to lower energy bills very good service thank you

March 23, 2026
Unprompted review
Charis logo

Reply from Charis

We are very pleased to have been able to help you save energy and keep your bills down. Thank you for sharing your experience.

Rated 5 out of 5 stars

Fabulous washing machine 10/10

Fabulous washing machine 10/10. The two gentlemen delivering machine & installing 10/10. My daughter was at the premises as I was working. Everything went smoothly.

March 16, 2026
Unprompted review
Charis logo

Reply from Charis

Glad to hear it and very pleased you are happy with your washing machine. Thank you for sharing your experience.

Rated 5 out of 5 stars

Can't thank you enough for the washing…

Can't thank you enough for the washing machine. Great communication, never expected to get anything...It's hard living on benefits...I really do appreciate what I have been given..Thank you

March 21, 2026
Unprompted review
Charis logo

Reply from Charis

You are most welcome. Thank you for sharing your experience. We are so pleased you were happy with your washing machine.

Rated 5 out of 5 stars

1st class plumber

My washing machine was installed by 2 very nice men. Love my new washing machine. I had my old one for over 30 years. It finally packed in a few days before my new one was installed. How lucky was I. Was a bigger job than the plumber thought it would be and he was so tidy. Can’t thank him enough

March 2, 2026
Unprompted review
Charis logo

Reply from Charis

We will ensure we pass on your thanks. Seems that the timing was perfect for your new machine! Thank you for sharing your experience.

Rated 5 out of 5 stars

I’m incredibly grateful to Charis

I’m incredibly grateful to Charis for the support I received through their charity grant. Thanks to them, I was able to get a much-needed fridge freezer, which has made such a difference to my day-to-day life.
From start to finish, the generosity shown was amazing. The communication was clear, kind, and reassuring throughout the whole process, which really put me at ease. The delivery was smooth and well-organised, and everything arrived exactly as promised.
Overall, Charis is a fantastic organisation that truly cares about helping people. I can’t thank them enough for their support and would highly recommend them to anyone in need.

March 19, 2026
Unprompted review
Charis logo

Reply from Charis

How lovely to read. Thank you for such a wonderful review.

Rated 5 out of 5 stars

Great organisation

My application was dealt with promptly and kept up to date on progress and delivery

March 14, 2026
Unprompted review
Charis logo

Reply from Charis

Very pleased to hear our communication was clear and thank you so much for the review.

Rated 5 out of 5 stars

An easy and fair way to apply

An easy and fair way to apply. Quick response, and simple to organise the delivery of items. Very happy to have clean laundry again - thank you!

March 15, 2026
Unprompted review
Charis logo

Reply from Charis

We are happy you are happy! Thank you for sharing your experience.

Rated 5 out of 5 stars

This is a wonderful charity helping…

This is a wonderful charity helping people who are on a low income and need help to save money with their energy bills and usages. They helped with new energy efficient appliances that are absolutely essentially brilliant and we can’t thank them enough.

March 10, 2026
Unprompted review
Charis logo

Reply from Charis

You are most welcome. We are so pleased we have been able to help and thank you for sharing your experience.

Rated 5 out of 5 stars

This is a fantastic company with the…

This is a fantastic company with the grants they received I was able to apply for a new washing machine and cooker and they came in great time and the men were fantastic fitting both appliances and taking the old ones away I greatly appreciate it and this has helped me so much

March 14, 2026
Unprompted review
Charis logo

Reply from Charis

Thank you for sharing your experience and we are thrilled you are happy with your appliances.

Rated 5 out of 5 stars

I have been wanting a new fridge…

I have been wanting a new fridge freezer for a while as mine is so old and falling apart. I can’t believe in a matter of a few weeks I completed the application and received a beautiful new fridge freezer for absolutely nothing. I am very grateful and did not expect to be accepted and receive it so fast. What a service, it was seamless. Paying for new appliances are not this easy at times! Also it will be more efficient and help with bills. Thank you so much 🥰

March 9, 2026
Unprompted review
Charis logo

Reply from Charis

You are most welcome. We are so pleased we have been able to help and thank you for sharing your experience.

Rated 5 out of 5 stars

Great stuff

Great experience quick n easy .quality products and above all amazing

March 19, 2026
Unprompted review
Charis logo

Reply from Charis

Thank you for the review!

Rated 5 out of 5 stars

Nothing to complain about

Applying process was simple. I was kept in the loop at each stage of the process. Number of different appliances to chose from. Seem less from start to finish

March 7, 2026
Unprompted review
Charis logo

Reply from Charis

Lovely to hear the communication was good and you were happy with our service. Thank you for the review.

Rated 5 out of 5 stars

I can’t fault the service

I can’t fault the service, it helped me out immensely I would never have able to buy a new washing thank you for your service 😊

February 22, 2026
Unprompted review
Charis logo

Reply from Charis

You are most welcome and thank you so much for sharing your experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look