The problem with the log splitter I purchased was efficiently dealt with by a young lady who did not know the answer. She did arrange for a call back from the engineer and was very pleasant. The engin... See more
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We're a family run, 6th generation, global supplier of contemporary home, garden and leisure products. What we believe in is simple – there’s no place like home. It’s that feeling of belonging, the happiness that comes with spending time with your loved ones in the place that you love the most. That’s why we go above and beyond to help you discover the perfect products for your home.
VISIT OUR WEBSITE
CONTACT US DIRECTLY HERE United Kingdom
Replied to 93% of negative reviews
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Where's my Broom!!!
Ordered at the beginning of November and apparently we keep rescheduling the delivery date. We've been at home when they are supposed to be delivering but again no show.
I given up on my Broom and I feel I have more chance of the Wicked witch of the west personally delivering it. Or maybe she can cast a spell and suddenly it might just appear. Seriously I've just given up now.
I'm editing this review as I've now had a response from Charles Bentley I can confirm that I was in on all occasions.
Unfortunately your courier has been attempting to deliver to the wrong address. This is proven by the image you've sent which is not my house.
I look forward to receiving my refund.

Reply from Charles Bentley
Great product - goalkeeping posts and net for my grandson.
Kept informed on progress of delivery and delivered in line with expectations. My grandson loves it.

Reply from Charles Bentley
Excellent service ! Table arrived extremely well packed ! Very happy with purchase !
Would highly recommend

Reply from Charles Bentley
Excellent products, reasonably priced and an extremely user friendly site.
Thoroughly recommended 👌

Reply from Charles Bentley
Poor quality. The plastic walls is too bendy..not strong enough, sides are already edging out. You cannot lean anything against these plastic sides because the sides/edges start to come apart. Needs a metal frame inside to stop the walls from coming apart, and give it strength.

Reply from Charles Bentley
Great service, and they were able to move my delivery to a more convenient day.

Reply from Charles Bentley
Great quality product exactly what we need will definitely order again from the company
Great packaging just perfect tbh

Reply from Charles Bentley
The garden storage box was very easy and quick to assemble and nice and sturdy when made. Very fast delivery. Many thanks. A+++++

Reply from Charles Bentley
The whole process was hassle free with great communication. Love my garden chairs which I always recommend to my clients when I’m designing their gardens.

Reply from Charles Bentley
I purchased a kettle and toaster (black gold),they both look good in my kitchen.But the toaster only toast on one side,very disappointed. And have to keep turning the bread to toast.

Reply from Charles Bentley
Easy website. Arrived when they said they would and great brushes. Excellent all round

Reply from Charles Bentley

Reply from Charles Bentley

Reply from Charles Bentley
We bought a garden table, chairs, parasol and umbrella.
The chairs / table are fine for now (only had for one week) -
Be careful the paint is thin and comes off easily if scratched.
However parasol and umbrella don’t fit (off by 2mm) and their customer service is super unhelpful. No easy way to return so be aware!

Reply from Charles Bentley
I was very pleased with the product that I purchased and it was delivered quickly and efficiently.

Reply from Charles Bentley
Ordered two of the curved timber sun recliners. Box arrived and courier kindly carried it into garage. Opened it and only found one so emailed Charles Bentley who replied immediately confirming two ordered and apologies courier had not delivered them together. Second one arrived day after.
Recliners were of a good weight and solid construction with all surfaces and edges finished sanded smooth with no loose bits or projecting fixings to snag your clothing on.
Not the cheapest timber recliners I had seen but checking negative reviews for other similar products, sometimes its worth paying more for the quality.

Reply from Charles Bentley
Excellent quality - lovely colour - looks very stylish- very pleased

Reply from Charles Bentley
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