The problem with the log splitter I purchased was efficiently dealt with by a young lady who did not know the answer. She did arrange for a call back from the engineer and was very pleasant. The engin... See more
Company replied
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Prompt delivery and well packed shed. Happy with it now it's put together. The screws are so small and fiddly it took myself and a friend 3 hours to put together. The instructions aren't clear enough... See more
Company replied
Just when I thought I was getting nowhere with Rymans the Manufacturer Charles Bentlely came though in a very helpful way. if this is indicative of their customer service then good for them.
I was really impressed with the customer service, when a faulty product arrived. They replaced the product quickly and without fuss.
Company replied
Company details
About Charles Bentley
Written by the company
Welcome to Charles Bentley
We're a family run, 6th generation, global supplier of contemporary home, garden and leisure products. What we believe in is simple – there’s no place like home. It’s that feeling of belonging, the happiness that comes with spending time with your loved ones in the place that you love the most. That’s why we go above and beyond to help you discover the perfect products for your home.
VISIT OUR WEBSITE
CONTACT US DIRECTLY HERE Contact info
United Kingdom
- charlesbentley.com
4.1
Great
11K reviews
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Charles Bentley
Thank you very much for leaving us a 5* review! Merry Christmas!
Kind regards,
Thomas
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Customer Services were most helpful &…
Customer Services were most helpful & efficient!
December 11, 2024
Reply from Charles Bentley
Thank you very much for leaving us a 5* review! Merry Christmas!
Kind regards,
Thomas
Problem solved easily!
There was a problem with the first delivery and the team were fantastic in getting another delivery sorted which meant my gift was still on time…. Marvelous, Thank you!
November 20, 2024
Reply from Charles Bentley
Thank you very much for leaving us a 5* review! Merry Christmas!
Kind regards,
Thomas
Easy to order and quickly delivered
Easy to order and quickly delivered. No additional cost for delivery.
December 10, 2024
Reply from Charles Bentley
Thank you very much for leaving us a 5* review! Merry Christmas!
Kind regards,
Thomas
Missing Christmas tree
I ordered a Christmas tree on the 5th December and now it is the 18th December and it still hasn’t arrived. Very disappointing
December 5, 2024
Reply from Charles Bentley
Thank you for taking the time to leave us a review. I can see that this was delivered on the 23rd and we apologise for the delay. I can see that the Customer Service team have now arranged a collection with yourself.
Kind regards,
Thomas
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Reply from Charles Bentley
Thank you so much for leaving us a 5* review!
Kind regards,
Thomas
Reply from Charles Bentley
Thank you very much for leaving us a positive review!
Kind regards,
Thomas
Reply from Charles Bentley
Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas
Reply from Charles Bentley
Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas
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Very happy with my purchase
Very happy with my purchase. Excellent quality on the item. Will definitely buy again.
December 2, 2024
Reply from Charles Bentley
Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas
Everything arrived on time and good…
Everything arrived on time and good working order plans to put mixer together were a bit ambiguous but all good in the end .. 👍
November 12, 2024
Reply from Charles Bentley
Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas
Charles Bentley pedal bin
This is the second Charles Bentley bin we have purchased, the first one became rusty near the foot pedal however we did have it a few years. We scoured the web for a replacement but none took our fancy. We knew the Charles Bentley bin looked good in our kitchen, the colour just right for us, hence our purchase, which overall represented good value for money.
November 12, 2024
Reply from Charles Bentley
Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas
Very helpful with my query
Very helpful with my query. Easy to order and fast delivery of item.
November 29, 2024
Reply from Charles Bentley
Thank you very much for leaving us a 5* review!
Kind regards,
Thomas
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The last update from Evri was dated 30th Nov
The last update from Evri was dated 30th November saying there was a delay, I’ve heard nothing since.
November 26, 2024
Reply from Charles Bentley
Thank you for taking the time to leave us a review. I can see that the Customer Service team dealt with this and sent out a replacement. Apologies for the disappointment you received with the original order.
Kind regards,
Thomas
Product was damaged on delivery
Product was damaged on delivery. Packaging was not suitable for weight of item. Still waiting for a replacement
November 28, 2024
Reply from Charles Bentley
Thank you for taking the time to leave us a review. We are sorry that this arrived damaged, I can see that the Customer Service team have been in touch with you and a replacement is being processed. Please do respond to our email requesting a suitable date to collect the damaged item.
Kind regards,
Thomas
Reply from Charles Bentley
Thank you very much for leaving us a 5* review!
Kind regards,
Thomas
Easy ordering
Easy ordering, reasonable delivery times with updates and an excellent product
November 27, 2024
Reply from Charles Bentley
Thank you very much for leaving us a 5* review!
Kind regards,
Thomas
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Couldn’t get the £5 discount!
November 27, 2024
Reply from Charles Bentley
Thank you very much for leaving us a 5* review!
Kind regards,
Thomas
The box arrived when expected but there…
The box arrived when expected but there was a little damage to it. We have not opened the package as it is a Christmas gift for someone else so we are just hoping that everything is alright inside and we thought that if we opened it we would have trouble getting it all back in the box successfully. It is in our garage waiting for Christmas.
November 25, 2024
Reply from Charles Bentley
Thank you for taking the time to leave us a review. Please do check the contents of the item and if there is any damage we can replace this for you in time for Christmas. If you need to contact us please do so here customerservices@charlesbentley.com where one of the team will be happy to help.
Kind regards,
Thomas
Good quality product
November 7, 2024
Reply from Charles Bentley
Thank you very much for leaving us a lovely review!
Kind regards,
Thomas
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